We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

PCN Web Searching/Filtering Do Not WorkClosed   wpDataTables   Updated May 26, 2023 at 5:12pm   7 Most recent comment from Miloš Jovanović:Hi, PCN Web. I am sorry, but i did not understand your statement fully. When you say : 'a table that is outside the "WordPress" home table', i guess you mean to pull an SQL Table that is n ... Patrizia Scarciglia events-coursesClosed   Amelia   Updated May 26, 2023 at 3:50pm   6 Most recent comment from Uroš Jovanović:Hello Patrizia,THank you for reaching back out to us.Unfortunately, that is also not available in Amelia, but thank you for your suggestion, I will have this forwarded to our management.Please let me ... Weliton Integration questions with online meeting servicesClosed Pre-purchase questions for Amelia   Updated May 26, 2023 at 3:02pm   2 Most recent comment from Uroš Jovanović:Hello Weliton,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feat ... reg viguier option pricingClosed   Amelia   Updated May 26, 2023 at 2:05pm   2 Most recent comment from Uroš Jovanović:Hello Reg,Thank you for reaching out to us.At the moment, this is possible with events in Amelia. You can read more about it at the following link.Please let me know if you have any other questions. Eduardo Fonseca Form 2 just stop working in my pagesClosed   Amelia   Updated May 26, 2023 at 2:00pm   9 Most recent comment from Uroš Jovanović:Hello Eduardo,The reason I mentioned that this could be a hosting issue is because the form is not displayed when the the admin is not logged into WordPress.Can you please check with them and let me ... Thomas Traugott Table with SQL Statement crashes, in phpmyadmin it works howeverClosed   wpDataTables   Updated May 26, 2023 at 1:08pm   2 Most recent comment from Miloš Jovanović:Hi, Thomas.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ... Daiker remove ∑ from sum fieldClosed   wpDataTables   Updated May 26, 2023 at 10:53am   6 Most recent comment from Aleksandar Vuković:Thank you for your assistance, Jay.We're glad to see people helping each other here! Developer Zoom integrationClosed Pre-purchase questions for Amelia   Updated May 26, 2023 at 8:38am   3 Most recent comment from Aleksandar Vuković:Hi there.Thank you for reaching out to us.The scopes that you're configuring are for the application (Server-to-Server OAuth application in Zoom) so you're adding scopes that you, as the own ... Francesca Kendall SMS keeps logging outClosed   Amelia   Updated May 26, 2023 at 8:31am   13 Most recent comment from Aleksandar Vuković:Hi again Francesca.Sorry for the delay (the tickets close automatically after a week of no response but we're still keeping our eye on this).We've had similar issues with a few other clients ... Duncan Richardson Coupon code not workingClosed   Amelia   Updated May 25, 2023 at 4:50pm   9 Most recent comment from Uroš Jovanović:Hello Duncan,Glad to hear that the issue has been resolved.Please let me know if you have any other questions. leander asking clients to pay at least 20% upfrontClosed   Amelia   Updated May 25, 2023 at 4:49pm   6 Most recent comment from Uroš Jovanović:Hello Leander,Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way ... Lorne Barfield Possible to set up this type of bookingClosed Pre-purchase questions for Amelia   Updated May 25, 2023 at 4:47pm   2 Most recent comment from Uroš Jovanović:Hello Lorne,Thank you for reaching out to us.For this purpose, you can configure packages in Amelia. You can read more about it at the following link.Please let me know if you have any other questio ... Mark Services over 2 daysClosed   Amelia   Updated May 25, 2023 at 4:37pm   3 Most recent comment from Uroš Jovanović:Hello Mark,Thank you for reaching out to us.With this script, you could change it to say "Book This" (or anything else), except for actual time slots:     setInterval(function () {       � ... Alberto Valverde calvo Reservas de ProgramasClosed Pre-purchase questions for Amelia   Updated May 25, 2023 at 3:19pm   4 Most recent comment from Uroš Jovanović:Hello Alberto,Thank you for clearing that up and for your patience.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following ... Damian Search Function on iOS/SafariClosed   Amelia   Updated May 25, 2023 at 2:32pm   9 Most recent comment from Uroš Jovanović:Hello Damian,Thank you for understanding and for your patience.There is no ETA on this, but I hope that it will be soon.In regards to your last question, you can set the "Default phone country code" ...