We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Franziska Validating custom input fieldsClosed   Amelia   Updated May 29, 2023 at 4:14pm   2 Most recent comment from Uroš Jovanović:Hello Franziska, Thank you for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https:// ... Franziska adding a custom linkClosed   Amelia   Updated May 29, 2023 at 4:13pm   2 Most recent comment from Uroš Jovanović:Hello Franziska,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://fe ... Pablo Event notifications not sendingClosed   Amelia   Updated May 29, 2023 at 12:54pm   3 Most recent comment from Uroš Jovanović:Hello Pablo,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as t ... Lawrence Checkout page totally blank using WooCommerce paymentClosed   Amelia   Updated May 29, 2023 at 12:48pm   2 Most recent comment from Aleksandar Vuković:Hello Lawrence.Thank you for reaching out to us.If you enabled WooCommerce as a payment method, and you see that Amelia redirects you to the home page, or a non-existing page, instead of the WooComme ... Lucas Mialani Reload page when log inClosed   Amelia   Updated May 29, 2023 at 12:28pm   2 Most recent comment from Uroš Jovanović:Hello Lucas,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featur ... Jan Language choice for frontend booking formClosed   Amelia   Updated May 29, 2023 at 12:28pm   6 Most recent comment from Aleksandar Vuković:Thank you for your feedback, Pepo48.I'll forward it to our developers and hope they'll be able to include it in the near future. Saran End date in AppointmentClosed   Amelia   Updated May 29, 2023 at 12:03pm   2 Most recent comment from Aleksandar Vuković:Hello SaranThe availability of services is determined by the Work Hours and Special Days of your employees. If the employees have working hours from Mon - Fri, from 09:00 - 17:00, all services the e ... Phaedra Stewart Purchase OptionsClosed Pre-purchase questions for Amelia   Updated May 29, 2023 at 10:59am   2 Most recent comment from Aleksandar Vuković:Hello Phaedra.You can't use online payments with Amelia Lite and only On-Site payments are available. If you plan on using Amelia on one website and you don't need the WhatsApp integration, ... Deborah questions about plan - packagesClosed Pre-purchase questions for Amelia   Updated May 29, 2023 at 10:58am   2 Most recent comment from Aleksandar Vuković:Hello Deborah.Amelia Lite does not include any online payment methods, so with it, you'd only be able to offer on-site payments. If you plan on using Amelia on one website and you don't need ... Ludovic Bablon Group reservationClosed   Amelia   Updated May 29, 2023 at 10:55am   2 Most recent comment from Aleksandar Vuković:Hi again LudovicWhen you're editing a service, navigate to the "Duration & Pricing" tab, and disable the "Bringing anyone with you" option if you don't want to allow people to bring addition ... Ludovic Bablon Display bug on service view : missing IDClosed   Amelia   Updated May 29, 2023 at 10:54am   2 Most recent comment from Aleksandar Vuković:Hello LudovicI have forwarded your suggestion to our developers, so the ID is shown first, and then the service name. We're going to redesign the back-end of the plugin as well in the near future ... Josh Hatfield Amelia has broken, and broken the plugin upload areaClosed   Amelia   Updated May 29, 2023 at 10:51am   2 Most recent comment from Aleksandar Vuković:Hello Josh.Can you please explain in more detail what the issue is and provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘fr ... Victor Custom featuresClosed Pre-purchase questions for Amelia   Updated May 29, 2023 at 7:46am   2 Most recent comment from Aleksandar Vuković:Hey Victor.Thank you for reaching out to us.At the moment, we don't offer customization services, but we will be adding that in the future (no ETA, though). Since this would require hiring at lea ... Jon Siswick-Clark Very slow loading tablesClosed   wpDataTables   Updated May 26, 2023 at 5:58pm   4 Most recent comment from Miloš Jovanović:Hi, Jon. My apology for the waiting time. The errors 403 are still the same when i visit the page from my end. Check my Video here to see,  when the page tries to load, there is a very large number ... Srashti Rajput On site paymentClosed   Amelia   Updated May 26, 2023 at 5:27pm   4 Most recent comment from Aleksandar Vuković:You're welcome, Srashti.Please feel free to reach out to us if you have any further questions or concerns!