We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Theresa Cashman Booking errorClosed   Amelia   Updated February 19, 2025 at 8:44am   4 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. This does not show us the error to be honest but if they are adding several product to a cart it is possible to allow multiple product in the cart with W ... Charlotte Email notification for a specific "tag"Closed   Amelia   Updated February 19, 2025 at 8:41am   2 Most recent comment from Stefan Petrov:Hi Charlotte, Unfortunatelly, there is no such option currently, however, you can create a new notification template and assign it to a specific event/s. This would basically do the same.  As you can ... Michelle Früh Reminder e-mails don't workClosed   Amelia   Updated February 19, 2025 at 8:01am   4 Most recent comment from Marko Davidović:Hello Michelle (and Martin and thank you for helping), Thank you for reaching out to us. We always advise our user that the best way to set up cron just to ask their hosting providers to set this up f ... Martin Request for Improved Visibility of Three-Dot Menu in Customer PanelClosed   Amelia   Updated February 19, 2025 at 7:06am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, the customization you are looking for is not currently possible in Amelia. In light of this, we encourage you to consider submitting this ... Jacob S Hiding Closed EventsClosed   Amelia   Updated February 19, 2025 at 6:37am   9 Most recent comment from Marko Davidović:Hello again, It is possible that the same suggestion appears in multiple places, as is the case with many feature requests. However, we have a dedicated team that monitors these requests. If you have ... Jens Eisemann open tickets and bugs for three monthsClosed   wpDataTables   Updated February 18, 2025 at 10:24pm   1 Most recent comment from Jens Eisemann:Please edit my open tickets.https://tmsplugins.ticksy.com/ticket/3799224/https://tmsplugins.ticksy.com/ticket/3774068/ https://tmsplugins.ticksy.com/ticket/3774067/ https://tmsplugins.ticksy.com/ticke ... AMINE Appointment are not showing in the calendarClosed   Amelia   Updated February 18, 2025 at 2:32pm   5 Most recent comment from Uroš Jovanović:Hello Amine, Please test it out now and let me know if it works or not. Looking forward to your reply. Hichem El Mohri Booking two services and buffer timeClosed   Amelia   Updated February 20, 2025 at 12:36pm   5 Most recent comment from Stefan Petrov:Hi Hichem, Sorry for the delayed response—it took some time to investigate. Unfortunately, there is no workaround for this use case. Amelia will always apply the buffer time after the service select ... Romain Rayez Congrats IconClosed   Amelia   Updated February 18, 2025 at 2:25pm   6 Most recent comment from Uroš Jovanović:Hello Romain, Glad to be able to assist you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite versi ... Maciej Splisgart wdt_created_by and wdt_last_edited_byClosed   wpDataTables   Updated February 18, 2025 at 1:39pm   2 Most recent comment from Miloš Jovanović:Hi Maciej, For our Manual table type - The columns such as "created by" and "last edited by" are created by default and they are hidden.The wdt_ID is also a Manual table exclusive feature.We add this ... Martin Request for Improved Filtering & Customization for EventsClosed   Amelia   Updated February 18, 2025 at 1:18pm   2 Most recent comment from Stefan Petrov:Hi Martin, All suggestions and improvements can be entered here. We are aware that some features are not perfect and that some customers might not find them suitable for their needs, but as you may al ... Lucas Berthou email sending notificationsClosed   Amelia   Updated February 18, 2025 at 12:50pm   4 Most recent comment from Marko Davidović:Hello again, Unfortunately, we are unable to fully understand your document as we do not speak French. While we can translate the ticket itself, translating a PDF document is not possible. However, we ... Stanislavs Dombrovskis Broken page/errors/author email in td.styleClosed   wpDataTables   Updated February 18, 2025 at 12:50pm   2 Most recent comment from Stanislavs Dombrovskis:Crawled mail example Brett Bijlaard Amelia employees bookingClosed   Amelia   Updated February 18, 2025 at 12:45pm   2 Most recent comment from Uroš Jovanović:  Hello Brett, Thank you for sharing the details. Currently, in Amelia, each employee can only be assigned to one appointment at a time, which means the setup you’re aiming for (with ... Sayaka Amelia Events 403 Error When Saving Events in AmeliaClosed   Amelia   Updated February 18, 2025 at 12:27pm   2 Most recent comment from Uroš Jovanović:Hello Sayaka, Thank you for reaching out to us. Can you please let me know if there is any customer or employee with the same email as the admin user with which you were logged in when this error occu ...