We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Pedro de Aguiar Stripe APIClosed   Amelia   Updated February 14, 2025 at 1:36pm   4 Most recent comment from Stefan Petrov:Hi Pedro, Currently, it's possible to use only credit cards within Stripe, but if you want to use Klarna, you can use Mollie instead. This is also a payment method that Amelia has integrated with ... Geert Leysen Customer info gets changed on registrationClosed   Amelia   Updated February 14, 2025 at 12:40pm   4 Most recent comment from Stefan Petrov:Hi Geert, But it needs to be turned on. For example, here is a customer that is already registered with an email and first and last name.      If i want to book another appointment with the same e ... Keiron Cosgrove Adding Cron in for notificationClosed   Amelia   Updated February 14, 2025 at 12:38pm   6 Most recent comment from Uroš Jovanović:Hello Keiron, Thank you for the update on this. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite ve ... Charlotte Change event timeClosed   Amelia   Updated February 14, 2025 at 12:07pm   2 Most recent comment from Stefan Petrov:Hi Charlotte, Thanks for reaching out to us. You need to change the default timeslot settings in the General settings. By default, it’s set to 30 minutes, but you can adjust it according to your nee ... Rainer Siebert Incorrect assignment of customersClosed   Amelia   Updated February 14, 2025 at 11:26am   6 Most recent comment from Uroš Jovanović:Hello Rainer, No, we did not upload a file called imo.php to the server during our research. Everything was conducted within the scope of the standard troubleshooting and support procedures. If you ha ... Michaela Müller LoyalCard and WaitlistClosed   Amelia   Updated February 14, 2025 at 9:04am   2 Most recent comment from Stefan Petrov:Hi Michaela, Thanks for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features. However, the Waitlist feature has been already added. You can find mo ... Charlotte Phone field in event list formClosed   Amelia   Updated February 14, 2025 at 7:56am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. In settings general settings you can set default phone code or per IP address like this Should you have any further inquiries, we kindly request that yo ... Melissa Appointment with "multiple emails"Closed   Amelia   Updated February 14, 2025 at 7:56am   2 Most recent comment from Uroš Jovanović:  Hi Melissa, Could you please check if the "Allow booking above maximum capacity" option is enabled on the Amelia > Settings > Appointments and Events page? Also, are you using WooCom ... Thom Buyck Service name not updated in formClosed   Amelia   Updated February 14, 2025 at 7:49am   2 Most recent comment from Uroš Jovanović:Hi Thom, It looks like a caching issue. Please try clearing your website cache (if you're using a caching plugin) and also clear your browser cache to see if the changes reflect properly. If you& ... Kristen Harper cant fix calendar to extend beyond 4:00pmpmClosed   Amelia   Updated February 14, 2025 at 7:49am   2 Most recent comment from Uroš Jovanović:Hello Kristen, Our colleague Stefan has responded to the other ticket you created: https://tmsplugins.ticksy.com/ticket/3815027/ Please let me know if you need further assistance. Doug Walker Amelia asks for log in when logged inClosed   Amelia   Updated February 14, 2025 at 7:43am   7 Most recent comment from Uroš Jovanović:Hello Doug, WP Administrators cannot log into the Customer or Employee panels because they have full access to all data directly in the WordPress back-end. These panels are designed for customers and ... Thomas Hambrecht Upgrade Starter to StandardClosed Pre-purchase questions for wpDataTables   Updated February 14, 2025 at 2:27am   2 Most recent comment from Miloš Jovanović:Hi Thomas, A discount can not be applied to licence upgrades or renewals.That is why the price on our Site can look different from when you directly upgrade via the Store. It is best for you to get a ... Jorge Menendez integration and synchronization with google sheetsClosed   wpDataTables   Updated February 14, 2025 at 12:05am   1 Most recent comment from Jorge Menendez:Hi I bought the license because I would like to create a tool, so that1.- employees request the approval of a trip through a Form2.- HR approves or rejects the trip from the Front End (not the back e ... Edu Using Amelia for booking coworking spacesClosed   Amelia   Updated February 13, 2025 at 6:51pm   4 Most recent comment from Uroš Jovanović:Hello Edu, Currently, with Amelia, this needs to be done manually. Unfortunately, there isn't an option to define them automatically. Let me know if you have any other questions. Nikita Amelia Not updatingClosed   Amelia   Updated February 13, 2025 at 2:49pm   5 Most recent comment from Stefan Petrov:Hi Nikita, When it comes to Amelia, you just need to activate the license by entering the purchase code. When it comes to WordPress, there is an option to enable automatic updates. You can take a look ...