We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Joe M Export in ODF format and PDFClosed Pre-purchase questions for wpDataTables   Updated February 18, 2025 at 12:18pm   2 Most recent comment from Miloš Jovanović:Hi Joe, At the moment, we do not have a built-in option to change the default Excel file format to ODF during the export via our Table Tools.So, the default extension when exporting Excel from our Ta ... Colin Finance Status not updatingClosed   Amelia   Updated February 18, 2025 at 12:16pm   2 Most recent comment from Uroš Jovanović:Hello Colin, To better understand the issue, could you please provide a screen recording showing the problem in the Finance section and how it appears in Stripe? Additionally, if possible, granting te ... James Schrage Front end edit not functionalClosed   wpDataTables   Updated February 18, 2025 at 12:00pm   2 Most recent comment from Miloš Jovanović:Hello James, My sincerest apology, there was an issue on your original ticket regarding this subject.We just replied to it now, can you please check out our reply and let's keep following up ther ... Eduard Coupons don't for work EventsClosed   Amelia   Updated February 18, 2025 at 11:36am   2 Most recent comment from Uroš Jovanović:Hello Eduard, Thank you for reaching out. To help diagnose this issue, could you please provide me with the error from the console when you try to apply the discount coupon? This will give us more ins ... Lara McDermott Payments in Amelia Plugin WordpressClosed   Amelia   Updated February 18, 2025 at 11:32am   2 Most recent comment from Uroš Jovanović:Hello Lara, Thank you for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featu ... Marc Agraz como recibir el enlace de pago en el correo del empleadoClosed   Amelia   Updated February 18, 2025 at 11:29am   2 Most recent comment from Uroš Jovanović:  Hola Marc, Actualmente, no existe una opción para generar el enlace de pago utilizando el placeholder %payment_link_woocommerce% en el correo de los empleados sin enviárselo direct ... Valentin BAUDRY My appointments confirmed in the back office appear as free for usersClosed   Amelia   Updated February 18, 2025 at 11:26am   8 Most recent comment from Uroš Jovanović:Hello Valentin, Thank you for the update on this. This is possible because the maximum capacity of this service is 4. Please let me know if you have any other questions. Brody Can I hold credit card information for a service without chargingClosed   Amelia   Updated February 18, 2025 at 11:26am   2 Most recent comment from Stefan Petrov:Hi Brody, Thanks for reaching out to us. Unfortunately, there is currently no option to schedule automatic payments. There are two available options: Payments can be processed immediately after bookin ... Francisco Latapiat Notification problemsClosed   Amelia   Updated February 18, 2025 at 11:21am   2 Most recent comment from Stefan Petrov:Hi Francisco, Thanks for reaching out to us. An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party settings and only allowing their SMTP ... Jasper Kruiswijk Deposit and approval flowClosed   Amelia   Updated February 18, 2025 at 11:20am   2 Most recent comment from Uroš Jovanović:  Hello Jasper, To resolve this issue, please follow these steps: Set the "Default appointment status" to Pending (which you've already done). Enable the "Payment link option" for ... Dale Error "Service Unavailable" displaysClosed   wpDataTables   Updated February 18, 2025 at 11:11am   3 Most recent comment from Miloš Jovanović:Hi Dale, When we visit the Page now, the table loads for us as non-logged users as well, so we can't see any issues.The issue you described, how it happened in that moment, such as you were able ... Frank McCravy Installing Standard version into WordPressClosed   wpDataTables   Updated February 18, 2025 at 10:08am   4 Most recent comment from Miloš Jovanović:Hello, My apologies, here is a working link : https://tmsplugins.ticksy.com/article/15699/.If that does not work for any reason, you can also check this guide from wpBeginners for the same issue : htt ... Patrick Jaecques free activitiesClosed   Amelia   Updated February 18, 2025 at 9:30am   2 Most recent comment from Uroš Jovanović:Hello Patrik, Thank you for reaching out to us. Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we can log in and take a look ‘from the inside’ as ... SHENNY DIAMOND Issue with Displaying Appointment Summary on Custom PageClosed   Amelia   Updated February 18, 2025 at 8:46am   2 Most recent comment from Stefan Petrov:Hi SHENNY, I hope you are doing well. The appointment details are always displayed on the final (confirmation) page, also known as the summary page. The shortcodes you are trying to use are not intend ... Soubhi Abla Skip Category Selection Catalog Booking FormClosed   Amelia   Updated February 18, 2025 at 8:11am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. In your builder when you go to preselect shortcodes you can choose this option like this   Should you have any further inquiries, we kindly request tha ...