We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Amelie Henault English wordClosed   Amelia   Updated February 13, 2025 at 1:46pm   2 Most recent comment from Stefan Petrov:Hi Amelie, You can easily translate strings using third-party translation plugins like LocoTranslate. Just search for the language, find the string, and translate it accordingly. Alternatively, you ca ... Ilya Service locationClosed   Amelia   Updated February 13, 2025 at 1:10pm   2 Most recent comment from Stefan Petrov:Hi Ilya, Thanks for reaching out. Unfortunately, there isn’t an option for Amelia to pull the event location from a custom field. Amelia always reads the location set for the event itself. Since eac ... Kazuki ticket order in eventsClosed   Amelia   Updated February 13, 2025 at 12:23pm   4 Most recent comment from Uroš Jovanović:Hello Kazuki, Thank you for the update! I understand it’s a bit strange that the order behaves differently between versions. I’m glad to let you know that we plan to make this change in the future ... Astrid De Deyne Notifications not working properlyClosed   Amelia   Updated February 13, 2025 at 12:20pm   5 Most recent comment from Uroš Jovanović:  Hello Astrid, Thank you for providing the details. It seems like there might be an issue with the mail settings configuration. I suggest reconfiguring your email settings within Amel ... Robert Staddon Code references to via.placeholder.com, which no longer existsClosed   Amelia   Updated February 13, 2025 at 6:08pm   9 Most recent comment from Uroš Jovanović:Hello Robert, I wanted to let you know that our developers are already on this and it will be removed in the future, it's just that there is no ETA on this. In the meantime, please let me know if ... Barbara Thieme Automatic confirmation emails not sendingClosed   Amelia   Updated February 13, 2025 at 11:31am   8 Most recent comment from Uroš Jovanović:Hello Barbara, If you changed your email password, it likely also changed your SMTP password since IONOS Mail typically uses the same credentials for both incoming (IMAP/POP3) and outgoing (SMTP) mail ... Yasmina Schoueri Service by locationClosed   Amelia   Updated February 13, 2025 at 11:21am   20 Most recent comment from Uroš Jovanović:Hello Yasmina, Thank you for the update on this. I will take a look into this and let you know as soon as possible. I appreciate your patience. IC Concept Switching languages on diff pagesClosed   Amelia   Updated February 13, 2025 at 11:02am   4 Most recent comment from Stefan Petrov:Unfortunately, there is no other way at the moment. Amelia, by default, doesn’t have built-in language options—it uses the WordPress language configuration. However, if you want to have multiple l ... Lucas Existing ClientClosed   Amelia   Updated February 13, 2025 at 10:16am   2 Most recent comment from Stefan Petrov:Hi Lucas, I hope you're doing well. There isn't an option for this, as Amelia doesn't have a built-in "login" form. In other words, all customers can book an appointment directly from t ... Tom Sheduled SMS not sendingClosed   Amelia   Updated February 13, 2025 at 10:00am   4 Most recent comment from Stefan Petrov:Hi Tom, Got it, great news. Please, keep me posted.    Remi444 Manually Deducting Package Sessions for Past AppointmentsClosed   Amelia   Updated February 13, 2025 at 8:07am   4 Most recent comment from Stefan Petrov:Hi Remi, Apologies, I’m not sure I fully understand. From my testing, as an admin managing a package from the backend, when booking an appointment, you should be able to see previous dates (even tho ... Marica Limit times of recurring occurrences in the appointmentsClosed   Amelia   Updated February 13, 2025 at 8:05am   8 Most recent comment from Marko Davidović:  Hello again, We are glad to hear that the original issue is resolved and when you have several questions or issues please open a new ticket, and we will help you there. In that way, issues and ques ... James Fouché Reminder for employeesClosed   Amelia   Updated February 13, 2025 at 7:43am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. Employees can only be reminded about the upcoming appointments not about their shifts. ... Alyn Thomsen Events Time ZoneClosed   Amelia   Updated February 13, 2025 at 6:51am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Amelia can not change the time on its own. We wanted to check and test this on your site but we can not access it due to this So we will explain how Ame ... Michael Montefusco 2. Conditional FormattingClosed   wpDataTables   Updated February 13, 2025 at 2:53am   2 Most recent comment from Miloš Jovanović:Hi Michael, If you mean to make one Conditional Rule look through multiple cell values, at the moment that is not possible.For each Conditional Rule, it can only be set up for one Column at a time, an ...