We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Idel Configure certain services without the user having to choose a specific date and timeClosed   Amelia   Updated February 24, 2025 at 2:13pm   8 Most recent comment from Uroš Jovanović:Hello Idel, Glad to be able to assist you. I will have this ticket closed now. Ken Plus sign inoperable after 1 registrantClosed   Amelia   Updated February 24, 2025 at 2:07pm   2 Most recent comment from Stefan Petrov:Hi Ken, Thanks for reaching out to us. We have seen this issue before, but it was occurring only on the old booking form. Strange to see it happens again on the new booking form. May i ask you to chec ... Marius Issue with Amelia Hooks Not Firing Consistently for Employee RoleClosed   Amelia   Updated February 24, 2025 at 1:35pm   11 Most recent comment from Stefan Petrov:Hi Marius, No problem, you are welcome, as always. If you have any other questions, please open a new ticket and we will gladly help you there. Have a nice day.  David Blevins Custom FieldsClosed   Amelia   Updated February 24, 2025 at 12:55pm   4 Most recent comment from Stefan Petrov:Hi David, No problem at all. If you have any other questions, please open a new ticket and we will gladly help you there. Have a nice day.  George AMELIA RESERVATION LIMIT(S) AND OTHERSClosed   Amelia   Updated February 24, 2025 at 12:04pm   4 Most recent comment from Uroš Jovanović:Hello George, You can take a look at the following link for this purpose: https://wpamelia.com/wp-hooks-customers/ Let me know if that works for you. Dmitry ShortcodeClosed   wpDataTables   Updated February 24, 2025 at 12:03pm   6 Most recent comment from Miloš Jovanović:Hi Dmitry, You're welcome, I hope that helps to at least point out some of our limitations and how this feature has been originally designed to be used, but I did my best to also share a custom w ... Mkt-JA Access in WP Dashboard Side Navigation MenuClosed   wpDataTables   Updated February 24, 2025 at 11:55am   2 Most recent comment from Miloš Jovanović:Hello, We don't have a built-in option which can set specific User Roles to be able to see/create/edit Tables/Charts on the Back-End. At the moment, only Administrators can see the Tables on Back ... Mourad Bouraoui dropdown filter for a chartClosed   wpDataTables   Updated February 24, 2025 at 11:45am   8 Most recent comment from Miloš Jovanović:Hi Mourad, I am delighted to hear that this has been resolved. Thank you for letting us know.Anything else that we could assist with, please don't hesitate to create new tickets.     I wanted t ... Dohan 2 Links needed for 1 employeeClosed   Amelia   Updated February 24, 2025 at 11:28am   7 Most recent comment from Uroš Jovanović:Hello Dohan, It probably can be done with some custom work, but our developers are very busy at the moment, working on some priority tasks and fixing bugs and issues with our plugins, so they won' ... Mark Olbert Using in PatternsClosed   wpDataTables   Updated February 24, 2025 at 11:21am   2 Most recent comment from Miloš Jovanović:Hi Mark, Thank you for this report. Currently, wpDataTables' Table and Chart blocks are designed to function dynamically within individual posts/pages, allowing for interactions such as filtering ... Andrii Lynnyk feedback on the work of BookingClosed   Amelia   Updated February 24, 2025 at 11:13am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Please when you have several questions or issues or suggestions please open a new ticket, and we will help you there. In that way, issues and questions t ... Mark Olbert FiltersClosed   wpDataTables   Updated February 24, 2025 at 11:07am   2 Most recent comment from Miloš Jovanović:Hi Mark, Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respo ... eric voss voss emailsClosed   Amelia   Updated March 4, 2025 at 1:30pm   3 Most recent comment from eric voss voss:I have tried everything and still can not get the emails to go out and this is making me do a lot of work by doing everything manually. Please help Drew Laiche refundClosed   Amelia   Updated February 24, 2025 at 10:31am   2 Most recent comment from Stefan Petrov:Hi Drew, Really sorry to see you are moving away from Amelia. If you dont plan on buying the higher Amelia license or you are not planning to be Amelia user, then there is nothing else to do. If you&# ... Tariq an issue with Woocommerce & Aemlia wpClosed   Amelia   Updated February 24, 2025 at 10:19am   2 Most recent comment from Stefan Petrov:Hi Tariq, Thanks for reaching out to us. Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that� ...