We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Michel Verschaeren Issue: Booking Confirmation Emails Routing to Admin Instead of CustomerClosed   Amelia   Updated February 20, 2025 at 3:29pm   2 Most recent comment from Uroš Jovanović:Hello Michel, Could you confirm if this issue occurs when the admin is logged into WordPress and then an appointment is booked? This will help us narrow down the cause of the problem. Looking forward ... Charlotte The "confirmation" of booking - Event name not translatedClosed   Amelia   Updated February 20, 2025 at 3:22pm   5 Most recent comment from Uroš Jovanović:Hello Charlotte, I am looking forward to your reply on the second ticket! Srikanth How to change the location in the appointment form .Closed   Amelia   Updated February 20, 2025 at 2:59pm   2 Most recent comment from Uroš Jovanović:Hello Srikanth, Thank you for reaching out to us. This is most definitely related to the time zone configuration on your website. Amelia doesn't have any time zone settings, and it relies on Word ... Marica Issue with Payment Methods and Email Address ChangeClosed   Amelia   Updated February 20, 2025 at 1:55pm   14 Most recent comment from Uroš Jovanović:Hello Marica, Glad to be able to assist you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite versi ... Srikanth Me and my clients are receiving any notification mails through ameliaClosed   Amelia   Updated February 20, 2025 at 12:44pm   2 Most recent comment from Stefan Petrov:Hi Srikanth, Thanks for reaching out to us. An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party settings and only allowing their SMTP ... Alex visual bug in customer panel 2.0 for appointmentClosed   Amelia   Updated February 27, 2025 at 6:30am   4 Most recent comment from Marko Davidović:Hello again, We just got the feedback from our colleagues and they have told us that this registered as a bug and our Dev team will work on this and it should be fixed in one of the following updates. ... Daisuke Kikuta Google Ads Conversion SettingsClosed   Amelia   Updated February 20, 2025 at 12:25pm   4 Most recent comment from Uroš Jovanović:Hello Daisuke, Thank you for your message. Could you please specify which Google Ads conversion tags you need to add and where exactly you want them placed on the thank-you page? Also, do you have acc ... Nikita Attaching a documentClosed   Amelia   Updated February 20, 2025 at 12:07pm   2 Most recent comment from Uroš Jovanović:Hello Nikita, You can attach a link to the PDF in the appointment approved notification or a custom notification. Simply upload the document to your website or a cloud storage service and include the ... Paul Importing table from table pressClosed Pre-purchase questions for wpDataTables   Updated February 20, 2025 at 10:52am   3 Most recent comment from Paul:Hi Milos,Thank you for replying.I have tried to import a number of different files formats.You mentioned delimiters - and I have lots of various delimiters in the file.So I've taken out commas an ... Marie JOUET How to ?Closed   Amelia   Updated February 20, 2025 at 10:33am   4 Most recent comment from Marko Davidović:Hello again, Not at all this just allows to keep things fair for all users and to keep things seprate. Hopefully we managed to help you. We wish you all the best and hope you have a wonderful day ahea ... Tim ConfigurationClosed   Amelia   Updated February 20, 2025 at 9:55am   8 Most recent comment from Stefan Petrov:Hi Tim, Well, in that case, you can assign multiple locations in the employee work hours section, however, the issue you mentioned earlier will remain. You can have one employee on the same day workin ... Luis Calendar is not loadingClosed   Amelia   Updated February 20, 2025 at 8:31am   4 Most recent comment from Stefan Petrov:Hi Luis, While I was waiting for the credentials, I checked the booking form again. It looks like it’s working properly now for all services. Could you please double-check and let me know if everyth ... Zoltan Ordog Events List 2.0 Mobile view issueClosed   Amelia   Updated February 19, 2025 at 3:21pm   2 Most recent comment from Uroš Jovanović:Hi Zoltan, This issue was present in previous versions of Amelia, but it has since been resolved. Please update the plugin to version 8.0.2, and the pricing variations should display correctly on mobi ... Anton Theunissen Chart not correct;ly displayedClosed   wpDataTables   Updated February 19, 2025 at 3:10pm   25 Most recent comment from Miloš Jovanović:Hi Anton, Just a small follow-up, we launched the official update which contains this fix, so going forward, you won't need to repeat these steps. :)Thank you again for all your patience and unde ... Daniel Mercury help with adding a different zoom account to an employeeClosed   Amelia   Updated February 19, 2025 at 2:42pm   2 Most recent comment from Uroš Jovanović:Hello Daniel, Thank you for reaching out! Currently, all employees in Amelia use the same Zoom account. The feature to assign different Zoom accounts to individual employees will be available soon, bu ...