We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Doug Walker Event CategoriesClosed   Amelia   Updated February 21, 2025 at 3:37pm   2 Most recent comment from Uroš Jovanović:Hello Doug, Currently, there are no categories for events in Amelia. However, you can display different events on the front-end by using their specific event ID. For example, to show only the event wi ... Ursula Elmes Suggest a symbol beside clients name to indicate if they are repeat or newClosed   Amelia   Updated February 21, 2025 at 3:36pm   2 Most recent comment from Uroš Jovanović:Hello Ursula, Thank you for your suggestion! I’ll pass this request to our developers for consideration. Regarding AI features, Amelia will have AI capabilities in the future, but there is no ETA or ... Marc InvoicesClosed   Amelia   Updated February 21, 2025 at 1:27pm   4 Most recent comment from Uroš Jovanović:Hi Marc, Thank you for your understanding and patience! I completely agree that this feature is crucial for the German market. Unfortunately, there is no temporary workaround at the moment, but we are ... Krystian Booking confirmation pageClosed   Amelia   Updated February 21, 2025 at 9:58am   2 Most recent comment from Stefan Petrov:Hi Krystian, The Appointment ID number is visible on the configurations page, and there is an option to set up a redirection URL. However, please note that the Appointment ID will not be transferred t ... Szabolcs Fekete Wrong name data goes to StripeClosed   Amelia   Updated February 21, 2025 at 9:46am   10 Most recent comment from Uroš Jovanović:Hello Szabolcs, Glad to be able to assist you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite ver ... Felipe Medina “Default reservation status: pending”Closed   Amelia   Updated February 24, 2025 at 9:12am   14 Most recent comment from Stefan Petrov:Hi Felipe, Apologies for the delayed answer. It looks like the issue is related to the WooCoomerce settings. You've configured the WooCoomerce rule - if the WooCoomerce status is paid, the appoin ... Daniel Mercado Licence wont update in wordpressClosed   Amelia   Updated February 21, 2025 at 9:15am   2 Most recent comment from Marko Davidović:  Hello there, Thank you for reaching out to us. This is not done automatically you need to manually install new license on your site. You can download Amelia from this link https://we.tl/t-NECwJFGig ... Andy Bats Date format in notification emailClosed   Amelia   Updated February 21, 2025 at 9:09am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Amelia follows the date format as you set it in WordPress settings. Please try and change the settings there purge the cache and see how ti goes. Hope th ... Alfonso Manzo customer panel sign up page, so that visitors can sign up before making a bookingClosed   Amelia   Updated February 21, 2025 at 9:07am   3 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. This is not an issue that needs to be resolved. Amelia is not a membership plugin so there is no option to create accounts as such and there are no membe ... Sebastian Multi-currency SupportClosed   Amelia   Updated February 21, 2025 at 8:19am   2 Most recent comment from Marko Davidović:Hello, Thank you for reaching out to us. At the moment, this is not in our immediate plans, as we are currently working on several other features, along with a complete backend redesign. Due to these ... Francesca Kendall No longer able to display by locationClosed   Amelia   Updated February 21, 2025 at 8:18am   17 Most recent comment from Stefan Petrov:Hi Francesca, I've just received confirmation that the issue has been fully resolved and will be included in the next update, which we plan to release next week (assuming everything else goes smo ... christiaan fourie Events won't deleteClosed   Amelia   Updated February 21, 2025 at 7:59am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We can not see this on your site and this should not be possible unless there are some cache issues. Please purge the cache and then check this if still ... Nicolas I bought "standard" but the features don´t work!Closed   Amelia   Updated February 21, 2025 at 7:06am   5 Most recent comment from Marko Davidović:    Hello again, Please do not write more than once on the ticket because it sends it to the end of the queue.  We work on the tickets in order as they arrive, and each of your new replies sends a ... Michiel Maandag Search syntax global searchClosed   wpDataTables   Updated February 20, 2025 at 8:44pm   9 Most recent comment from Miloš Jovanović:Hi Michiel, Just a small follow up. Thank you for adding the suggestion, it is a great idea for a future feature indeed. :) As you know, if anything else comes up, please don't hesitate to open n ... David Folkerson Limit filters to what's already filteredClosed   wpDataTables   Updated February 20, 2025 at 8:40pm   2 Most recent comment from Miloš Jovanović:Hi David, Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to resp ...