As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Steffi not possible to filter for appointment status anymoreClosed   Amelia   Updated March 3, 2025 at 1:40pm   2 Most recent comment from Uroš Jovanović:Hi Steffi, Thank you for reaching out and letting us know about this issue. We’ve noted that the filtering for appointment status is not working properly after the latest Amelia release. This is a k ... Joseph Atherton Table locks up the browser pageClosed   wpDataTables   Updated March 3, 2025 at 1:39pm   1 Most recent comment from Joseph Atherton:The tables have started to malfunction. The tables appear for part of the screen but scrolling further down is whitespace (possibly because the browser has crashed).The page ht ... Latella Currents eventsClosed   Amelia   Updated March 3, 2025 at 11:39am   2 Most recent comment from Stefan Petrov:Hi Latella, Thanks for reaching out to us. There are two options, you either book the attendees manually from the backend or they book from the front end. It depends on the event itself, you can confi ... Gorast Cvetkovski Where do we report bugs?Closed   Amelia   Updated March 3, 2025 at 11:33am   2 Most recent comment from Stefan Petrov:Hi again Gorast, There isn't a dedicated section for bug reporting. You can share the exact use case and issue here, and our support team will try to reproduce it. If we're able to reproduce ... Magnoni Carlo Visualisation of the booking form at page load.Closed   Amelia   Updated March 3, 2025 at 11:26am   2 Most recent comment from Stefan Petrov:Hi Carlo, Thanks for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features. The booking form is not designed to show the timeslots like this, a cust ... Nael How to make the "filter part" disapear on the mobile viewClosed   Amelia   Updated March 3, 2025 at 11:24am   2 Most recent comment from Stefan Petrov:Hi Nael, Thanks for reaching out to us. You can hide the booking form using CSS code. If you can provide the URL of the webpage where the booking form is located, I can try to hide it with the necessa ... Marc Agraz API de WhatsApp para notificacionesClosed   Amelia   Updated March 3, 2025 at 10:29am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, what you are requesting is not currently possible. This is a custom development you are proposing, which is not built into Amelia by defau ... Kinia Handle Recurring Appointments PaymentClosed   Amelia   Updated March 3, 2025 at 10:22am   18 Most recent comment from Uroš Jovanović:Hello Kinia, Thank you for the clarification. You're right that if you enable both on-site and Stripe payment methods for a specific service, the payment link placeholder will still be rendered p ... Rochelle test Victor Adding checkbox HTML inside cell no longer worksClosed   wpDataTables   Updated March 3, 2025 at 10:22am   2 Most recent comment from Miloš Jovanović:Hello,I found the ticket and we responded to it now :https://tmsplugins.ticksy.com/ticket/3763850.In short, this is not possible with any built-in options/features, but if you have coding skills, you ... Rochelle test Victor Include a checkbox in a cellClosed   wpDataTables   Updated March 3, 2025 at 10:20am   3 Most recent comment from Miloš Jovanović:Hello,My sincerest apology, we had some big issues with this ticketing system, some tickets got marked as 'replied' when they did not get a reply and we did not see it.It seems it is resolve ... Kevin Day Spa bookingClosed   Amelia   Updated March 5, 2025 at 9:10am   27 Most recent comment from Stefan Petrov: Hi Kevin, The developers have reviewed the setup. It appears that the incorrectly registered appointment was configured for February 12, which is in the past. However, I’ve noticed that this issue ... Roshan Sujeebun new appointments are not being added in AmeliaClosed   Amelia   Updated March 3, 2025 at 7:32am   6 Most recent comment from Stefan Petrov:Hi Roshan, The option is called "Create booking before payment process" and this is located in WooCoomerce settings. It not enabled by default and its hidden. You have to access this option via the de ... Martin Inquiry About Upcoming Gift Card/Voucher System in AmeliaClosed   Amelia   Updated March 3, 2025 at 7:18am   8 Most recent comment from Uroš Jovanović:Hello Lee, Thank you for sharing that with us, we truly appreciate it. It’s great to hear that you’re using the WP Web PDF Voucher integration with WooCommerce for your gift vouchers. We understan ... Renae Unable to add new eventClosed   Amelia   Updated March 3, 2025 at 7:12am   2 Most recent comment from Uroš Jovanović:Hello Renae, Thank you for reaching out to us. Can you please let me know if there is any customer or employee with the same email as the admin user with which you were logged in when this error occur ... Liliana Nostray Urgent: Amelia Pro Integration Issue & Refund RequestClosed   Amelia   Updated March 3, 2025 at 7:08am   2 Most recent comment from Uroš Jovanović:Hello Liliana, Thank you for your patience and for bringing this matter to our attention. I wanted to inform you that the issue you were facing with the Amelia Pro integration has been resolved. We ha ...