Public Tickets
Francesca Kendall
Times showing wrongClosed
Amelia
Updated March 10, 2025 at 7:27am
4
Most recent comment from Francesca Kendall:if it was a time zone issue then it would effect all clients that the specific employee has set but it was only effecting random appts and not all of them
Ray Lavery
using dynamic user dataClosed
wpDataTables
Updated February 11, 2025 at 12:05am
2
Most recent comment from Miloš Jovanović:Hi Ray,
My sincerest apology, there was an error on this ticket from my end - I wrote a reply, but it somehow did not get sent properly.
This will not happen again, thank you very much for your patien ...
Tom DiBuono
Monthly billing for packagesClosed
Amelia
Updated February 10, 2025 at 7:04pm
7
Most recent comment from Tom DiBuono:ok thank you.
Kate
Coupon code only applied to main service prices and not extrasClosed
Amelia
Updated February 10, 2025 at 6:59pm
2
Most recent comment from Uroš Jovanović:Hello Kate,
Thank you for reaching out!
The coupon discount in Amelia is applied only to the base price of the service and does not include the cost of extras. So in your example, if the service is $1 ...
Guddelmoni andrea
PROBLEM EMPLOYESClosed
Amelia
Updated February 10, 2025 at 6:44pm
2
Most recent comment from Uroš Jovanović:Bonjour Andrea,
Pour cela, vous devrez télécharger la version Standard du plugin, que vous pouvez trouver sur la boutique TMS.
Ensuite, installez-la sur votre site web, videz le cache, et cela devra ...
Sankalpa Bandara
Which Plan I need to Purchase ?Closed
Pre-purchase questions for Amelia
Updated February 10, 2025 at 6:35pm
2
Most recent comment from Uroš Jovanović:Hello Sankalpa,
For your requirements, you would need at least the Standard, Pro or Elite license. All of these features are available in all this licenses.
Since you need multiple counselors with ind ...
Cesare Tinelli
Unable to Assign Packages Manually on Amelia Pro PlanClosed
Amelia
Updated February 10, 2025 at 6:30pm
2
Most recent comment from Uroš Jovanović:Hello Cesare,
Thank you for reaching out!
Yes, it is possible to manually assign packages to customers in Amelia. You can do this by navigating to Amelia > Services > Packages > Manage Package and usi ...
Remko Sieben
403 error on form publishClosed
Amelia
Updated February 10, 2025 at 6:30pm
12
Most recent comment from Uroš Jovanović:Hello Remko,
Thank you for the update on this.
Glad to hear that the issue has been resolved.
I will have this ticket closed now.
Paul Nuttall
Unable to add attendee to eventsClosed
Amelia
Updated February 10, 2025 at 5:37pm
2
Most recent comment from Uroš Jovanović:Hello Paul,
Thank you for reaching out.
The option for employees to create new customers is not currently available, but it will be in the near future. Let me know if you need any alternatives in the ...
Chris D
auto approve appointmentsClosed
Amelia
Updated February 10, 2025 at 2:30pm
7
Most recent comment from Stefan Petrov:No problem, Chris.
Keep me posted.
Tim
ConfigurationClosed
Amelia
Updated February 10, 2025 at 2:06pm
4
Most recent comment from Uroš Jovanović:Hello Tim,
Thank you for your message.
Yes, using recurring events could be a better approach, especially if you want to schedule different courses on different days while ensuring availability is man ...
Mary Welch
hidden rows not showingClosed
wpDataTables
Updated February 10, 2025 at 2:06pm
2
Most recent comment from Miloš Jovanović:Hi Mary,
Yes, this is currently how the Conditional works, if you visually set the rows which fall under this criteria to hide.They are only visually hidden, but the table will still 'count them& ...
Natascha Vantuykom
Google calendar sync not working correctClosed
Amelia
Updated February 10, 2025 at 1:08pm
10
Most recent comment from Uroš Jovanović:Hello Natascha,
Thank you for your feedback and ongoing support of Amelia's development! We truly appreciate your patience and understanding.
We do receive a wide range of suggestions for new fea ...
Pires Georges
credit card payment no longer worksClosed
Amelia
Updated February 10, 2025 at 12:57pm
26
Most recent comment from Uroš Jovanović:Hello Pires,
Glad to hear that it works fine now.
Please let me know if you have any other questions.
AMINE
Not receiving Email even if it's requiredClosed
Amelia
Updated February 10, 2025 at 12:32pm
2
Most recent comment from Marko Davidović:Hello there,
Thank you for reaching out to us.
To be honest this is the first time we have seen this type of issue. The only explanation that we have at this time (we will certainly check for more pos ...