As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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https://wpreportbuilder.com

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Public Tickets

Jordi Problems with block hoursClosed   Amelia   Updated March 4, 2025 at 12:21pm   2 Most recent comment from Stefan Petrov:Hi Jordi, I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3829581/ For future reference, please don't open mul ... Lee Kaninthanond Calendar view for adminClosed   Amelia   Updated March 4, 2025 at 11:23am   4 Most recent comment from Stefan Petrov:You are welcome, Lee. If you have any other questions, please open a new ticket and we will gladly help you there. Have a nice day.    Jon Wilde Parameters in Event booking trackingClosed   Amelia   Updated March 17, 2025 at 7:30am   10 Most recent comment from Jon Wilde:Hey Stefan,I am working on this. Created custom metric and dimensions for Amelia events. Testing it out to see what all data we can get out of it. Roshan Sujeebun list of services not correctly displayed for selected employeeClosed   Amelia   Updated March 4, 2025 at 10:25am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Please check the services set in work hours not only in assigned services. The availability of the service is defined by employees' working hours, s ... Laurence Assign 2 or more employees to an appointment?Closed   Amelia   Updated March 4, 2025 at 8:42am   16 Most recent comment from Aleksandar Vuković:Hello Lee. That's not how it should work. If two (or more) employees are linked to the same Google Calendar, and you have the "Remove Google Calendar Busy Slots" option enabled in Settings/Integr ... René Connecting Google calendar with AmeliaClosed   Amelia   Updated March 4, 2025 at 8:16am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We would need screenshots and this platform allows to just paste the screenshots inside text of the ticket and you can send us short one minute video of ... Javier Roca Problema con disponibilidad en Amelia Pro (todas las fechas bloqueadas)Closed   Amelia   Updated March 4, 2025 at 8:11am   7 Most recent comment from Uroš Jovanović:Hello Javier, Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way ... Remi444 Suggestion for Improving Technical Ticket SubmissionsClosed   Amelia   Updated March 4, 2025 at 8:00am   4 Most recent comment from Marko Davidović:Hello again, Nothing is lost do not worry. All tickets get replies. But on a new platform if we switch to it officially they should be separated automatically.  Should you have any further inquiries, ... Saskia How can you see who used the couponClosed   Amelia   Updated March 4, 2025 at 7:19am   2 Most recent comment from Marko Davidović:Hello again, This time I'm afraid that I do not have good news unfortunately, currently this feature is not available in Amelia. There is no option to filter this and to check what customer has u ... Laurent New employee panelClosed   Amelia   Updated March 4, 2025 at 7:15am   5 Most recent comment from Marko Davidović:Hello again, We have tested this and we can not replicate the issue Make sure that you click to publish the form and you must purge the cache. Please make sure that cache is cleared if the issue appe ... Jameel Muhammad Dahiru Question on shortcodes for individual cells of a table.Closed   wpDataTables   Updated March 3, 2025 at 5:43pm   5 Most recent comment from Jameel Muhammad Dahiru:[wpdatatable_cell table_id=9 row_id=1 column_key=recurrentexpenditure column_id=wdt_ID column_id_value=1 sort =1] When I use the above shortcode, I get the error message that the provided column_i ... Mario Hide columnsClosed Pre-purchase questions for wpDataTables   Updated March 3, 2025 at 3:33pm   1 Most recent comment from Mario:Hi, I am very interested in purchasing your wpdatatables plugin and would like to make sure before purchasing that your plugin is right for me! I want to import an excel or csv file and create a serie ... elias nasr shortcode not working in my websiteClosed   Amelia   Updated March 3, 2025 at 3:04pm   2 Most recent comment from Stefan Petrov:Hi Elias, Thanks for reaching out to us. These are not the correct shortcodes, you are using the wrong shortcodes and you are not inserting them correctly. Please take a look at this link for instruct ... Brooke Hanger Amelia RebrandedClosed   Amelia   Updated March 3, 2025 at 2:17pm   2 Most recent comment from Uroš Jovanović:Hello Brooke, Thank you for reaching out. Could you please clarify which add-on you're referring to? We do not have any Amelia add-ons, so I’d like to understand more about the charge you' ... Artem Aslanyan Custom CodeClosed   Amelia   Updated March 3, 2025 at 1:53pm   4 Most recent comment from Uroš Jovanović:Hello Artem, Thank you for the update on this. Our support does not fully provide customization solutions, but we can try to provide some basic CSS in situations like this. For manipulating the width ...