We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Drew Laiche refundClosed   Amelia   Updated February 24, 2025 at 10:31am   2 Most recent comment from Stefan Petrov:Hi Drew, Really sorry to see you are moving away from Amelia. If you dont plan on buying the higher Amelia license or you are not planning to be Amelia user, then there is nothing else to do. If you&# ... Tariq an issue with Woocommerce & Aemlia wpClosed   Amelia   Updated February 24, 2025 at 10:19am   2 Most recent comment from Stefan Petrov:Hi Tariq, Thanks for reaching out to us. Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that� ... Gila Dávid Woocommerce Coupons & DepositClosed   Amelia   Updated February 24, 2025 at 10:07am   4 Most recent comment from Marko Davidović:Hello again, The behavior you described is controlled by WooCommerce, not Amelia. WooCommerce applies the coupon only to the amount being charged at that moment (in this case, the deposit), and not to ... Ben Windsor Editting Staff TimetableClosed   Amelia   Updated February 24, 2025 at 10:00am   2 Most recent comment from Stefan Petrov:Hi Ben, Thanks for reaching out to us!=, To achieve this, you’ll need to change the default timeslot step to 30 minutes—this will act as the increment value for service duration. Then, in the Empl ... João Peixoto Remove field on Amelia - Events formClosed   Amelia   Updated February 24, 2025 at 9:19am   2 Most recent comment from Uroš Jovanović:Hello João, Please check the following video for removing that field from the front-end: https://www.loom.com/share/c1dbf991603d4c5e8ba9af1f9477dffa Let me know if that works for you.   Richard Bruce Email filters reply-toClosed   Amelia   Updated February 24, 2025 at 8:51am   8 Most recent comment from Uroš Jovanović:  Hello Richard, Thank you for your patience. We are working on adding a reply-to option as soon as possible. I'll update you as soon as it's available. Let me know if you ne ... Kelvin FeatureClosed   Amelia   Updated February 24, 2025 at 6:40am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Here is how you can configure having different pricing for specific times of the day for the same service. A workaround is to create one or more addition ... Hichem El Mohri removing past booking history from customer panelClosed   Amelia   Updated February 24, 2025 at 6:39am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. There is no such setting and what you want to achive is not possible I'm afraid. I ... giovanni castro sho info description in category pageClosed   Amelia   Updated February 24, 2025 at 6:29am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. The description can not be shown there. What you want to set up is not possible at this ... Chaz Stevens Woocommerce Add To Cart BrokenClosed   wpDataTables   Updated February 23, 2025 at 6:43pm   1 Most recent comment from Chaz Stevens:The add to cart button works when the tables plugin is disabled, and stops working when enabled.Any hints? camille labrie plugin not leading. circle loading for hours. i uninstalled the plugin, re-installed it, restarted my computer, nothing workedClosed   wpDataTables   Updated February 21, 2025 at 10:19pm   1 Most recent comment from camille labrie:plugin not loading. circle loading for hours. I uninstalled the plugin, re-installed it, restarted my computer, nothing worked. The dashboard works but none of the other tables. Can't create a ta ... Rodolfo Table Feature QuestionsClosed   wpDataTables   Updated February 25, 2025 at 9:43pm   2 Most recent comment from Rodolfo:Can someone answer these questions? Sarah No-Show Customer BlockignClosed   Amelia   Updated February 21, 2025 at 4:39pm   4 Most recent comment from Uroš Jovanović:Hello Sarah, You can do so with the "Block" button when you select a specific customer on the Amelia > Customers page. Please let me know if that works for you. John Hudepohl Invalid site key ReCaptchaClosed   Amelia   Updated February 21, 2025 at 4:09pm   4 Most recent comment from Uroš Jovanović:Hello John, As we are simply using Google reCAPTCHA keys to integrate it into Amelia, I would suggest checking the issue directly with Google. It might be worth verifying if the new key was set up cor ... Doug Walker Event CategoriesClosed   Amelia   Updated February 21, 2025 at 3:37pm   2 Most recent comment from Uroš Jovanović:Hello Doug, Currently, there are no categories for events in Amelia. However, you can display different events on the front-end by using their specific event ID. For example, to show only the event wi ...