As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Wojciech ResourcesClosed   Amelia   Updated July 7, 2023 at 10:41am   2 Most recent comment from Marko Davidović:Hello again,I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3407363/For future reference, please don't open m ... Laura two-way sync google calendarClosed   Amelia   Updated July 7, 2023 at 10:40am   3 Most recent comment from Uroš Jovanović:Hello Laura,Glad to hear that the issue has been resolved.Please let me know if you have any other questions. Mohamed Hamza Hamza ConnectClosed Pre-purchase questions for wpDataTables   Updated July 7, 2023 at 10:03am   2 Most recent comment from Miloš Jovanović:Hi, Mohamed.I am not sure if there was a typo, or perhaps you somehow sent this ticket before you wrote the entire message.Can you elaborate and we can advise?Thank you. Patrick Mayr Compounding ServicesClosed   Amelia   Updated July 7, 2023 at 9:59am   8 Most recent comment from Uroš Jovanović:Hello Cedric,That is right, the extra duration added with extras will be added to the appointment duration and will make it unbookable until the whole service (service + extras) is done.Hope this help ... Gauthier HEELLLP I CAN'T CREATE PACKAGESClosed   Amelia   Updated July 7, 2023 at 9:51am   3 Most recent comment from Marko Davidović:Hello Gauthier, Thank you for reaching out to us.You can download Amelia from this link https://we.tl/t-OhIXPdIlec This is a Dev licenses we just checked. We are sending you a short instruction on h ... Andreia Castro bookingsClosed   Amelia   Updated July 7, 2023 at 9:47am   4 Most recent comment from Uroš Jovanović:Hello Andreia,Thank you for clearing that up.Looking forward to your update on this. Las Coupon FeatureClosed   Amelia   Updated July 7, 2023 at 9:27am   6 Most recent comment from Uroš Jovanović:Hello Las,Thank you for clearing that up.Can you please update the plugin to the latest version (6.4), test it out, and let me know if it works or not? Looking forward to your reply. Alain Fischli Cron Event type not showingClosed   Amelia   Updated July 7, 2023 at 9:00am   2 Most recent comment from Uroš Jovanović:Hello Alain,Thank you for reaching out to us.We can confirm that the process is still the same for WP Crontrol, It seems that you simply don't see the "PHP Event" radio option while making a new ... Ian Dickinson notificationsClosed   Amelia   Updated July 7, 2023 at 8:35am   11 Most recent comment from Uroš Jovanović:Hello Ian,Glad to hear that the issue has been resolved.Please let me know if you have any other questions. Julia Open a closed eventClosed   Amelia   Updated July 7, 2023 at 6:16am   6 Most recent comment from Marko Davidović:Hello again Julia,This should not happen at all, and we could not replicate this issue on any device or any environment. That is why we wanted to check on your end.Please monitor it and if this happen ... Julia Different price for same service (not duration based) OR same employee booked for two services at the same timeClosed   Amelia   Updated July 7, 2023 at 6:13am   2 Most recent comment from Marko Davidović:Hello Julia,Thank you for reaching out to us.You were doing it in correct way.But since you want different price for the same service this can only be achieved in two ways.You can eather create 2 empl ... Tristan Time formatClosed   Amelia   Updated July 7, 2023 at 5:55am   3 Most recent comment from Marko Davidović:Hello Tristan,Thank you for reaching out to us.We are glad to hear that everything is fine and if you have any more questions feel free to open a new ticket and we will gladly help you there.We wish y ... Alan Hagerman Time formatClosed   wpDataTables   Updated July 6, 2023 at 1:33pm   2 Most recent comment from Miloš Jovanović:Hi, Alan.You are correct, at this time Time columns in wpDataTables, we have two issues :Seconds are not yet supported.Global search doesn’t support search by time.I recall there were a couple of ... Serg Possibility of bookingClosed Pre-purchase questions for Amelia   Updated July 6, 2023 at 1:04pm   4 Most recent comment from Uroš Jovanović:Hello Serg,Thank you for reaching out to us.The availability of the service is defined by employees' working hours, so you would need to edit those in order to achieve this. When you go to Amelia ... Angela set up of events layoutClosed   Amelia   Updated July 6, 2023 at 1:00pm   2 Most recent comment from Uroš Jovanović:Hello Angelo,I guess that you already found the solution to this as I cannot see the capacity display on your website.Please let me know if you have any other questions.