As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Becky Sowemimo Event Calendar Bugs After UpdateClosed   Amelia   Updated July 10, 2023 at 5:25am   2 Most recent comment from Marko Davidović:Hello Becky, Thank you for reaching out to us. Can you please check in WordPress users if you have several roles added to this user? For example admin and employee. If this is the case then you should ... Mike Maxwell Paragraph formatting in Event description fieldClosed   Amelia   Updated July 11, 2023 at 5:50am   3 Most recent comment from Marko Davidović:Hello Mike,We just got the feedback from our colleagues and they have told us that you can add this CSS to the page: .amelia-v2-booking #amelia-container .am-eli__description-text { word-break: ... Patrik Extend Custom Service DurationClosed   Amelia   Updated July 10, 2023 at 5:22am   2 Most recent comment from Marko Davidović:Hello Patrik, Thank you for reaching out to us. Unfortunately, currently, this feature is not built-in in Amelia. The plugin cannot be used for multi-day bookings. It's currently limited to appoi ... Sarah error grouping apptsClosed   Amelia   Updated July 10, 2023 at 5:15am   2 Most recent comment from Marko Davidović:Hello Sarah, Thank you for reaching out to us. We can not replicate this on our end as you can see in the screenshot  Can you please send us short one minute video so that we can see the flow and t ... Kieran Amelia Refund option for customerClosed   Amelia   Updated July 10, 2023 at 5:05am   2 Most recent comment from Marko Davidović:Hello Kieran, Thank you for reaching out to us. You can find more information on this link https://wpamelia.com/configuring-payments/#refund. If you have any more questions please open a new separat ... Denis problem with adress my firmClosed   Amelia   Updated July 10, 2023 at 5:00am   2 Most recent comment from Marko Davidović:Hello Denis, Thank you for reaching out to us. Did you enable Google Map API Keys on your Google account (enabling all necessary API's from the screenshot below), and have you added your billin ... Maria Wiegandt DSGVO KonformitätClosed Pre-purchase questions for Amelia   Updated July 8, 2023 at 2:10pm   4 Most recent comment from Marko Davidović:Hello Irene,We will gladly help you but in the future may we please ask you to open your own ticket since we do not want to disturb the other user that will receive your and our question and reply.To ... Andrew Will My charts are showing reverse date orderClosed   wpDataTables   Updated July 7, 2023 at 5:14pm   2 Most recent comment from Miloš Jovanović:Hi, Andrew.I will elaborate/explain how sorting for charts works in general. - Basically, the default sorting for a chart is going to be in the order of how you added the data in the cells of the ta ... Nick Law Custom Fields + PackagesClosed   Amelia   Updated July 12, 2023 at 12:54pm   16 Most recent comment from Miloš Jovanović:Hi, Nick.We have been advised from our 2nd Tier Team.They checked with our QA, and unfortunately, at this time, we do not have a valid workaround solution to achieve your desired use-case.At the mome ... PlusRoma Migrate websiteClosed   Amelia   Updated July 7, 2023 at 1:21pm   2 Most recent comment from Marko Davidović:Hello, Thank you for purchasing our product, and for reaching out to us. Other than cloning your website, there's a way to migrate only Amelia's database tables. There are around 47 tables w ... Polaris Media GmbH Question about Redirect after bookingClosed   Amelia   Updated July 7, 2023 at 12:48pm   2 Most recent comment from Marko Davidović:Hello, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.To redirect someone before they click on "Finish", you can use hooks like "beforeConfirmedBook ... Jon Strange date format and unable to switch serviceClosed   Amelia   Updated July 7, 2023 at 12:08pm   8 Most recent comment from Marko Davidović:Hello Jon, We have forwarded your ticket to our level 2 agents and as soon as we get some feedback from them we will contact you immediately. An Janssens Event: minimum participantsClosed   Amelia   Updated July 7, 2023 at 11:17am   2 Most recent comment from Uroš Jovanović:Hello An,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://features. ... David Corbly Service DurationClosed   Amelia   Updated July 7, 2023 at 11:03am   4 Most recent comment from Uroš Jovanović:Hello David,Understood, for that purpose, you can check the following video for that purpose.Let me know if that helped you.Looking forward to your reply. Mustapha Riaz Error with Amelia not loading and critical error when editing with ElementorClosed   Amelia   Updated July 7, 2023 at 10:49am   13 Most recent comment from Marko Davidović:Hello Mustapha,We were unable to log in to your siteSince this has caused a critical error in your site for some reason maybe it is best to send us staging site so that we can test this there instead ...