We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Keith licenesClosed Pre-purchase questions for wpDataTables   Updated June 26, 2023 at 11:49am   2 Most recent comment from Uroš Jovanović:Hello Keith,Thank you for expressing interest in the wpDataTables plugin.Please check out our pricing page to see the difference between different licenses.For your purposes, I would suggest that y ... Angelo AppointmentClosed   Amelia   Updated June 26, 2023 at 11:46am   15 Most recent comment from Uroš Jovanović:Hello Angelo,Thank you for reaching back out to us.All Amelia's users are saved in the database, and databases don't allow multiple users to have the same email. The only way you can do this ... Ariane Gordijn Google Calendar Sync not workingClosed   Amelia   Updated June 26, 2023 at 11:35am   17 Most recent comment from Aleksandar Vuković:Hi again Ariane.Access Amelia/Notifications and click on the " Show Email Placeholders" button. Then hover over the custom field to see which one is the correct one.Click on the custom field placehold ... Bjorn Payment linkClosed   Amelia   Updated June 26, 2023 at 11:27am   8 Most recent comment from Uroš Jovanović:Hello Bjorn,If you have enabled the payment links for the specific service as well as the Stripe payment method for that specific service, the payment link placeholder will be configured by default.Do ... gus Table for traking data and users edit their own contentClosed Pre-purchase questions for wpDataTables   Updated June 26, 2023 at 11:15am   2 Most recent comment from Aleksandar Vuković:Hello Gus.Tables in wpDataTables can only be created from the back-end, and only by administrators.There's no way to enable the front-end creation of tables and/or charts.We haven't consider ... Kavaitri Form not showing up if not logged inClosed   Amelia   Updated June 26, 2023 at 11:09am   19 Most recent comment from Aleksandar Vuković:Hello again.I'm sending you v6.3.1 with a few fixes implemented: https://we.tl/t-EVptRsoQhKPlease update it using one of the manual update methods from the article below:Updating the plugin to ... Jesse Phouangphet StripeClosed   Amelia   Updated June 26, 2023 at 10:54am   10 Most recent comment from Uroš Jovanović:Hello Bjorn,As yu have created another ticket on this ticket, I will respond to it a soon as possible.Thank you for your patience.Please let me know if you have any other questions. DesignBurst Limited Events not working - cannot create or see events backendClosed   Amelia   Updated June 26, 2023 at 9:17am   12 Most recent comment from Uroš Jovanović:Hello,Thank you for that.I am looking forward to your update on this. Felix Where are the color changing options? You currently youtuebe tutorials are outdated.Closed   Amelia   Updated June 26, 2023 at 9:05am   2 Most recent comment from Marko Davidović:Hello Felix, Thank you for reaching out to us.We did not move it, you can find everything in customize section same as always. You can choose now between 1.0 and 2.0 booking forms. Just choose the boo ... Felipe Di Gregorio Sendinblue for emailsClosed   Amelia   Updated June 26, 2023 at 9:05am   4 Most recent comment from Uroš Jovanović:Hello Markus,Thank you for sharing that with Felipe, if you have any questions yourself, please create a ticket and we will assist you with it.Looking forward to hearing from you. Tobias Huber Stripe always asking for Credit CardClosed   Amelia   Updated June 26, 2023 at 9:04am   2 Most recent comment from Uroš Jovanović:Hello Tobias,Thank you for reaching out to us.At the moment, this is how the Stripe payment works with Amelia.We have a plan to add the options you named in one of the future updates, but there is no ... Rick Adams Meeting Room BookingClosed Pre-purchase questions for Amelia   Updated June 26, 2023 at 8:57am   4 Most recent comment from Uroš Jovanović:Hello Rick,There are currently no demos for this specifically, but we have a 15-day money-back guarantee. If you purchase the plugin and find it doesn't suit your needs, you can submit a refund ... PeriPeriCreative Multiple employees per bookingClosed   Amelia   Updated June 26, 2023 at 8:47am   4 Most recent comment from Uroš Jovanović:Hello,Tank you for reaching ack out to us and for your patience.I can confirm that tat will not be implemented in the near future.Please let me know if you have any other questions. Sean Howell Custom pricing for each added customerClosed   Amelia   Updated June 26, 2023 at 8:36am   2 Most recent comment from Uroš Jovanović:Hello Sean,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feature ... Sean Howell Embedding Amelia onto my suppliers websitesClosed   Amelia   Updated June 26, 2023 at 8:24am   2 Most recent comment from Uroš Jovanović:Hello Sean,Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. But maybe there is a way to achieve this, but unfortunately, at this time we don't h ...