We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Soubhi Abla Attach Package to Group AppointmentsClosed   Amelia   Updated July 21, 2023 at 5:53am   6 Most recent comment from Marko Davidović:Hello again Soubhi Abla,We understand and this has been forwarded to our developers so that they can take a closer look but we can not make any promises. If you have any more questions please open a ... Sandeepa Customer panel when Woocommerce is usedClosed   Amelia   Updated July 21, 2023 at 5:48am   6 Most recent comment from Sandeepa:Hello NickIt's a Plugin that I have used for Register and Login to easily redirect users with different roles to their respective panels/pages (Employees to Employee Panel, and Clients to Custom ... Mario Suárez Galvín Adjusting Time Intervals for Service Durations in the Amelia PluginClosed   Amelia   Updated July 21, 2023 at 5:43am   4 Most recent comment from Marko Davidović:Hello again Mario, You are most welcome, and we are glad that we were able to help you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can yo ... Sarah Booking Form 2.0Closed   Amelia   Updated July 20, 2023 at 1:15pm   4 Most recent comment from Aleksandar Vuković:That, definitely, is what I would recommend anyway, Sarah.If you're logged in, and book as a customer, your email address can get linked with a customer in Amelia and that could result in you ... Beverly Terol Where is the Settings on Amelia?Closed   Amelia   Updated July 20, 2023 at 1:09pm   2 Most recent comment from Aleksandar Vuković:Hello again Beverly.I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3418937 For future reference, please don' ... Gloria Wpdatatbles very annoying bugClosed   wpDataTables   Updated July 20, 2023 at 12:58pm   2 Most recent comment from Miloš Jovanović:Hi Gloria, my apologies, but i am not able to determine what the issue seems to be just from looking at this error message you sent.I am also not able to see anything on your related URL, it requir ... Martinez Hours SlotsClosed   Amelia   Updated July 20, 2023 at 12:14pm   6 Most recent comment from Marko Davidović:Hello Martinez, You are most welcome, and we are glad if we were able to help you. Buffer times count as service length so this is also a possibility. If you have any more questions please open anoth ... Chandesh Parekh Latest update broke somethingClosed   Amelia   Updated July 20, 2023 at 11:57am   8 Most recent comment from Marko Davidović:Hello Chandesh,Uros is on holiday so I will step in for him. We are glad to hear that everything is working with that version and If you have any more questions please open a new separate ticket for ... Kevin Chandler Appointments settingsClosed   Amelia   Updated July 20, 2023 at 10:40am   2 Most recent comment from Aleksandar Vuković:Hello Kevin.Thank you for reaching out to us.If these services are split per employee, you can configure it like this:1. Jungle Room would be assigned to Employee 1, and this employee would have worki ... Brenna Can we include events organized by a third party on our event calendar?Closed   Amelia   Updated July 20, 2023 at 8:40am   2 Most recent comment from Aleksandar Vuković:Hello Brenna.Thank you for reaching out to us.There's a workaround that you can use. For example, there's an event on July 22nd, and you create it like that:Below this, un-check "Booking ope ... Franciska Employee special day schedule is not correct on the user interfaceClosed   Amelia   Updated July 20, 2023 at 8:33am   2 Most recent comment from Stefan Petrov:Hello Franciska,i'm glad you were able to solve this issue. Let me know if you have any other questions. Franciska How to set specific meeting slots?Closed   Amelia   Updated July 20, 2023 at 8:23am   2 Most recent comment from Marko Davidović:Hello Franciska, Thank you for reaching out to us. You can use the option Use service duration for booking a time slot in general settings and in your case as far as we can see you need to set 30 mi ... Bonnie Feature of the pluginClosed Pre-purchase questions for Amelia   Updated July 20, 2023 at 8:21am   4 Most recent comment from Stefan Petrov:Hello Bonnie, There is an option that will let you assign the staff to multiple locations. First, you need to create multiple locations in Amelia/Locations. When that's done, you need to edit the ... Adrian Reich Secupay as Woocommerce Payment ServiceClosed   Amelia   Updated July 20, 2023 at 8:20am   8 Most recent comment from Uroš Jovanović:Hello Adrian,Glad to be able to assist you.If you have any other questions, please create a new ticket. ilya orel events or appointments overlappingClosed   Amelia   Updated July 20, 2023 at 8:19am   5 Most recent comment from Uroš Jovanović:Hello Olya,Thank you for the update on this.At the moment, here is how it works. If you have a full-day service that lasts for 8 hours and you have multiple working periods that last less than 8 hours ...