We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Mathias Find matchClosed Pre-purchase questions for wpDataTables   Updated July 24, 2023 at 4:17pm   4 Most recent comment from Miloš Jovanović:Hi TICTAC, you have posted this question on a wrong category, this ticket is for  wpDataTables. It seems you are asking questions about Amelia Booking, which is another Plugin. Can you please open ... Sandeepa Packages informationClosed   Amelia   Updated July 24, 2023 at 2:10pm   2 Most recent comment from Aleksandar Vuković:Hello Sandeepa.Package Purchases are located in Amelia/Services/Packages when you click on "Manage Packages":In there, you'll be able to filter per date range and see packages purchased on those ... Robert Ehni Appointments in Packages are bookable without paymentClosed   Amelia   Updated July 25, 2023 at 8:38am   10 Most recent comment from Aleksandar Vuković:Hi again Robert.Our developers confirmed they will not be changing the structure, so your JS should continue to work without issues in the future.We've also added a task for the future to block a ... Kyle CustomizationClosed   Amelia   Updated July 24, 2023 at 12:35pm   6 Most recent comment from Stefan Petrov:Hello again,the process is a bit different if you want to change the colors of the employee/customer panel.In order to change the general colors of the Customer/Employee Panels as well as the text co ... Daniel Emailing ReportClosed   wpDataTables   Updated July 24, 2023 at 11:15am   2 Most recent comment from Miloš Jovanović:Hi, Daniel.We don't have any built-in solution to achieve this at this time, but you can suggest it to our developers - they will do their best to make a solution in the future. Please feel fre ... Leander Schädler Plugin not visible in worpressClosed   Amelia   Updated July 24, 2023 at 11:15am   2 Most recent comment from Stefan Petrov:Hello Leander,thanks for reaching out to us.With all standard WordPress installations, there is a server setting that limits the upload of files over a certain size. There is also a setting that preve ... Samuel Bauer New Event Booking List - Items per pageClosed   Amelia   Updated July 25, 2023 at 10:17am   3 Most recent comment from Aleksandar Vuković:Hey Samuel.We have a customer who would like a similar appearance of the Events List that you've created. Would you mind posting the needed CSS in the following ticket: https://tmsplugins.ticks ... Wannes installing ameliaClosed   Amelia   Updated July 24, 2023 at 10:58am   3 Most recent comment from Aleksandar Vuković:Hello Wannes.If you're referring to the "The link you followed has expired" message, as in the previous ticket - the response is the same.The upload limit of your website is lower than the size o ... Nic Stopping new user email but keeping as userClosed   Amelia   Updated July 24, 2023 at 10:44am   4 Most recent comment from Aleksandar Vuković:You're welcome, Nic.With this turned off, your customers won't be created as WP Users when they book. If you're alright with this, you can leave this option off. Gurvinder Singh Not able to book to multiple day appointments on Booking form 2.0Closed   Amelia   Updated July 24, 2023 at 9:49am   2 Most recent comment from Aleksandar Vuković:Hello Gurvinder.Thank you for reaching out to us.I'm sorry to disappoint you, but unfortunately, something like this is not yet possible.As you've noticed, the maximum duration of the servic ... Michael Vahl License on a staging websiteClosed   Amelia   Updated July 24, 2023 at 8:36am   2 Most recent comment from Marko Davidović:Hello Michael, Thank you for reaching out to us.You can manage domains and deactivate the licenses form one domain and activate it on another at any time.You need to log in to our store and there yo ... Sandeepa Packages NotificationClosed   Amelia   Updated July 24, 2023 at 8:34am   2 Most recent comment from Marko Davidović:Hello Sandeepa, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. I would tell you to leave a suggestion but this was already sent to our developers so ... montaigne olivier Multiple booking problem same timeClosed   Amelia   Updated July 24, 2023 at 8:31am   2 Most recent comment from Aleksandar Vuković:Hello Olivier.When you configure the duration and the capacity of the service, please access Amelia Settings/Appointment Settings.In there, make sure this slider is enabled:This will allow multiple p ... Vsevolod The employee does not receive an email notification about this bookingClosed   Amelia   Updated July 24, 2023 at 8:22am   2 Most recent comment from Marko Davidović:Hello again Vsevolod.I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3419881/For future reference, please don' ... Elise Guerin Events managementClosed   Amelia   Updated July 24, 2023 at 7:40am   8 Most recent comment from Marko Davidović:Hello Elise,We are glad to hear that everything was resolved and that now it is working fine.We will mention a couple of things just in caseYou test booked while you were logged in as an admin. Please ...