As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Eran Shefi Custom Fields are not workingClosed   Amelia   Updated August 15, 2023 at 9:48am   4 Most recent comment from Marko Davidović:Hello Eran,We just got the feedback from our colleagues and they have told us to check with you if you have perhaps Ims plugin? This is conflict with Ims or some other plugin and Issues like this usu ... Roshan Sujeebun cannot add event with custom pricingClosed   Amelia   Updated August 15, 2023 at 7:18am   2 Most recent comment from Marko Davidović:Hello Roshan, Thank you for reaching out to us.You have enable option booking closes when event starts And you have sent us a ticket on the 13th at 9.59 and the event started at 13th at 09.00So for t ... Adam Bell Pre-Sales Questions about Google CloudClosed Pre-purchase questions for wpDataTables   Updated August 14, 2023 at 7:48pm   3 Most recent comment from Miloš Jovanović:Hi Adam, sorry about that, i actualy found some old tickets from our Support, and i can confirm that we had users who claim they have successfully connected our Plugin to pull data via SQL Query based ... Raphael Auto Fill of Booking FormClosed   Amelia   Updated August 14, 2023 at 5:49pm   2 Most recent comment from Uroš Jovanović:Hello Raphael,Thank you for reaching out to us.At the moment, when the customer is logged into WordPress, these fields will be automatically filled for them.Hope this helps you.Please let me know if ... Gurpreet Sidhu Google CalendarClosed   Amelia   Updated August 14, 2023 at 5:26pm   2 Most recent comment from Uroš Jovanović:Hello Gurpreet,Thank you for reaching out to us.For that purpose, you can choose which service is applied to specific work periods on the work hours for the employees.Hope this helps you.Please let me ... Franziska Change color of event list cardsClosed   Amelia   Updated August 14, 2023 at 5:03pm   14 Most recent comment from Miloš Jovanović:Hi Roshan, no problem, we will explain what was done on this ticket, and then you can apply the CSS and modify it as needed for your use case.  For the initial Event List view, this is the CSS,  jus ... Austin Customizing AmeliaClosed   Amelia   Updated August 14, 2023 at 4:59pm   3 Most recent comment from Uroš Jovanović:Hello Austin, Thank you for reaching out to us. 1. You can hide the Employee field on the Amelia/Customize page. 2. I guess that the first point also applies to the second point as well. 3. 4. Un ... Di Belardino Luciano circaClosed   wpDataTables   Updated August 14, 2023 at 4:21pm   2 Most recent comment from Miloš Jovanović:Hi Luciano Di Belardino,it is not possible to have images rendered in our tables when you embed them directly in a Google Sheet in this way.For every image, in order for our Plugin to render it, yo ... Ethan Bird Editing Employee Profiles in adminClosed   Amelia   Updated August 14, 2023 at 1:57pm   4 Most recent comment from Stefan Petrov:Hello Ethan,we appreciate your feedback. It is always useful when users are suggesting changes in order to improve customer experience. I was referring to Google Autofill as i temporary solution.You ... antyatwar Custom price of services on weekendClosed   Amelia   Updated August 14, 2023 at 12:25pm   4 Most recent comment from Stefan Petrov:Hello antyatwar,according to your screenshot, i can see that you are using extras as the first page in the booking form. That indicated that you have only one service. The workaround we mentioned pre ... Stephanie Moran Email NotificationsClosed   Amelia   Updated August 14, 2023 at 9:56am   2 Most recent comment from Stefan Petrov:Hello Stephanie,thanks for reaching out to us.Notifications are emails sent to your customers and employees to alert them about some event. There are three different times when notifications can be se ... Kevin Hall No 24/7 Support as advertisedClosed   Amelia   Updated August 14, 2023 at 9:20am   2 Most recent comment from Stefan Petrov:Hello Kevin,sorry for the late reply. Our apologies for not answering sooner. We are experiencing a high number of tickets and we are doing our best to provide support to every Amelia user.Please note ... David additional currencyClosed   Amelia   Updated August 14, 2023 at 7:45am   6 Most recent comment from Uroš Jovanović:Hello David,Thank you for reaching back out to us.You can check out the following plugin and try it out.But as I said before, Amelia is designed to work with WooCommerce, not its add-ons, so integr ... Stephanie WooCommerce Appointment ButtonClosed   Amelia   Updated August 14, 2023 at 6:23am   2 Most recent comment from Stefan Petrov:Hi Stephanie,sorry for the late reply. We will explain how the logic between Amelia bookings and WooCommerce Products works: - Once you enable WooCommerce as a payment method,  in Amelia settings/Pa ... Brandon Teschke Error 404 on BookingClosed   Amelia   Updated August 14, 2023 at 6:03am   2 Most recent comment from Marko Davidović:Hello , Thank you for reaching out to us. The 404 code means that a server could not find a client-requested webpage. Variations of the error message include "404 Error," "404 Page Not Found" and "Th ...