We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Cecilia Manage appointmentsClosed   Amelia   Updated July 25, 2023 at 9:51am   2 Most recent comment from Stefan Petrov:Hello Cecilia,thanks for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feature ... Giovanni Problems with the notifcationClosed   Amelia   Updated July 25, 2023 at 9:14am   6 Most recent comment from Marko Davidović:Hello GiovanniPlease send us the URL of the page where Amelia is placed so that we can check this and test it and if services need to be paid please provide us the coupon in private reply.And Cindy ... Nigel How to remove flag from phone number as only serve UKClosed   Amelia   Updated July 25, 2023 at 9:08am   12 Most recent comment from Marko Davidović:Hello Nigel,You try and implement this CSS .js-comp-ver-6.13.0 .maz-flag-gb { display: none } .amelia-v2-booking #amelia-container .m-phone-number-input__select.m-select .m-input-wrapper-right { ... Ange Goua Amelia infinite load in my WP back office and off in frontClosed   Amelia   Updated July 25, 2023 at 8:59am   3 Most recent comment from Marko Davidović:Hello Ange, Thank you for purchasing our product, and for reaching out to us. You are using the old version of Amelia 6.3.1 We now have a new version of Amelia. When the plugin is not up to date it ca ... Udo Neumann Event booking of Zoom simulive webinarsClosed   Amelia   Updated July 25, 2023 at 8:41am   2 Most recent comment from Aleksandar Vuković:Hello Udo.Thank you very much for your kind words. We really work hard on Amelia, and we're devoted to making it the best booking plugin out there, so your words of support really mean a lot to u ... Sandeepa Google Calendar syncClosed   Amelia   Updated July 25, 2023 at 8:27am   6 Most recent comment from Marko Davidović:Hello Sandeepa,Not sure what are you asking us exactly?In the Google console, you need to add the all URL and in Amelia you need to enter it like thisYou can find all information and screenshot on thi ... Chels Event Attendee's Added to Google CalendarClosed   Amelia   Updated July 25, 2023 at 8:18am   2 Most recent comment from Marko Davidović:Hello Chels, Thank you for reaching out to us.Unfortunately, you can not choose which services will appear in the calendar and which will not. If you have connected employees to their calendar they ca ... Astrid Kuenne Need to clarify If I can do what I need to achieveClosed   Amelia   Updated July 25, 2023 at 8:15am   2 Most recent comment from Marko Davidović:Hello Astrid, Thank you for reaching out to us. I'm afraid that we didn't quite get what you want to achieve exactly and what are you asking us but we will try to help as best as we can.1. W ... Wally Jones Event booking openingsClosed   Amelia   Updated July 25, 2023 at 7:58am   4 Most recent comment from Stefan Petrov:Hello Wally,Yes, you are correct. These settings are affecting appointments, not events. This can be done with appointments, as well, but for the "classes" scenario is better to use events.There is an ... Jen Can you prevent certain customers from bookingClosed   Amelia   Updated July 25, 2023 at 6:46am   2 Most recent comment from Marko Davidović:Hello Jen, Thank you for reaching out to us.We understand completely but, unfortunately, currently, this feature is not built-in in Amelia. There is no such option.The only this is that you can set al ... Falko Alexander Google Analytics 4Closed   Amelia   Updated July 25, 2023 at 6:32am   6 Most recent comment from Marko Davidović:Hello Falko, You are most welcome, and we are glad that we were able to help you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, ple ... Marco Neuber Fehler Anzeige freie PlätzeClosed   Amelia   Updated July 25, 2023 at 6:20am   2 Most recent comment from Marko Davidović:Hello Marco, Thank you for reaching out to us.If you cancel from the back end in that case for now you need to delete the customer from that appointment and then the space will show as available on th ... Sofie De Cleene De Cleene Reservation e-mail not coming througjClosed   Amelia   Updated July 25, 2023 at 5:41am   2 Most recent comment from Marko Davidović:Hello Sofie, Thank you for reaching out to us.An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party settings and only allowing their SMT ... Patrick Moving Attendee from One Event to AnotherClosed   Amelia   Updated July 25, 2023 at 5:36am   4 Most recent comment from Marko Davidović:Hello Patrick,You are welcome and we are sorry that we were not able to provide another solution but some features are not available at this time. If you have any more questions please open a new sep ... Morten Sterregaard-Feltsen wpDataCharts - line charts x-axis editClosed   wpDataTables   Updated July 24, 2023 at 4:45pm   7 Most recent comment from Miloš Jovanović:Hi Morten,no problem, i hope that it helps.Please don't hesitate to open new tickets if anything new comes up.Thank you.