We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Sandi Goldring Schedule trial for new customerClosed   Amelia   Updated July 18, 2023 at 12:51pm   2 Most recent comment from Uroš Jovanović:Hello Sandi,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featu ... Matthias Wrong paymentsClosed   Amelia   Updated July 18, 2023 at 12:48pm   28 Most recent comment from Uroš Jovanović:Hello Matthias, We will continue our conversation on the other ticket you created: https://tmsplugins.ticksy.com/ticket/3249838/I will respond to it as soon as possible. Stefano Pola plugin feature requestClosed Pre-purchase questions for Amelia   Updated July 18, 2023 at 12:26pm   2 Most recent comment from Stefan Petrov:Hello Stefano, thanks for showing interest in our plugin. This scenario can be done but with some workarounds, and not completely as you described. We have a feature called "services". You can make 5 ... Gabriel General questionClosed Pre-purchase questions for Amelia   Updated July 18, 2023 at 11:36am   4 Most recent comment from Uroš Jovanović:Hello Gabriel,Thank you for reaching back out to us.You can enable the option for the employees to set their own prices for each service that they are assigned.Yes, you can see that from the Amelia/Da ... Ivan Not showing appointment in backend but showing in google calendarClosed   Amelia   Updated July 18, 2023 at 11:26am   4 Most recent comment from Uroš Jovanović:Hello Ivan,Glad to hear that the issue has been resolved.Please let me know if you have any other questions. Julia PublishPress Capabilities not workingClosed   Amelia   Updated July 18, 2023 at 11:15am   4 Most recent comment from Marko Davidović:Hello Julia,You can give WP users one of the four standard roles that you have in Amelia and each of them has access to backe end.AdminManager - same as admin but it can not delete stuffEmployee - t ... Marco Notification package purchased without booking?Closed   Amelia   Updated July 18, 2023 at 11:12am   7 Most recent comment from Marko Davidović:Hello Marco,You are most welcome, we try to help as best as we can but some features are not available at this time.If you have any more questions please open a new separate ticket for each question  ... Rick Problem with display of input maskClosed   Amelia   Updated July 18, 2023 at 10:58am   6 Most recent comment from Marko Davidović:Hello Rick, You are most welcome, and we are glad that we were able to help you. And we do apologize for the missing reply this happens extremely rarely. If you have any more questions please open an ... chintan Infinite loadingClosed Pre-purchase questions for Amelia   Updated July 18, 2023 at 10:56am   2 Most recent comment from Marko Davidović:Hello chintan, Thank you for purchasing our product, and for reaching out to us. If you already have our licenses, please write to us in the Amelia category. The reason we ask you to do this is that ... Chris Default Attendee StatusClosed   Amelia   Updated July 18, 2023 at 10:37am   2 Most recent comment from Uroš Jovanović:Hello Chris, Thank you for reaching out to us. Unfortunately, there are currently no such options with Amelia's built-in features. You can suggest that feature on the following link: https://fe ... Nicholas Diack Coupon Not LoadingClosed   Amelia   Updated July 18, 2023 at 10:34am   2 Most recent comment from Uroš Jovanović:Hello Nicholas,Thank you for reaching out to us.Can you please let me know if that is the only coupon that does not work?Looking forward to your reply. Franziska Customer details not workingClosed   Amelia   Updated July 18, 2023 at 10:00am   4 Most recent comment from Marko Davidović:Hello Franziska, You are most welcome, and we are glad that we were able to help you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, ... Nicholas Diack Coupon Not WorkingClosed   Amelia   Updated July 18, 2023 at 8:58am   4 Most recent comment from Uroš Jovanović:Hello Nicholas,Thank you for reaching out to us.Th coupons are case-sensitive, but if you want, you can change that in the database to make it case-insensitive. Please let me know if that is fine with ... Marco Translation issueClosed   Amelia   Updated July 18, 2023 at 8:05am   6 Most recent comment from Marko Davidović:Hi Marco,Thank you for the additional explanation I have misunderstood you as suspected and I do apologize for that. And thank you for the additional explanation we will keep this solution if we ever ... Kennet Jansson hide bannerClosed   Amelia   Updated July 18, 2023 at 7:06am   16 Most recent comment from Aleksandar Vuković:You're welcome, David, I'm glad to hear that it works on your end.Please feel free to reach out to us if you have any further questions or concerns!