As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Christian Graf booking and woocommerceClosed   Amelia   Updated August 7, 2023 at 10:38am   4 Most recent comment from Uroš Jovanović:Hello Christian,Understood, I will have this one closed.Please let me know if you have any other questions. CARLOS ATRISTAIN Inquiry about Replicating Website for New Pilates Studio BranchClosed   Amelia   Updated August 7, 2023 at 10:14am   5 Most recent comment from Marko Davidović:Hello CARLOS,We just got the feedback from our colleagues and they have told us that we do not advice you to delete this from a database. You can but this can cause all sorts of issues and if somethin ... James Vasquez Upgrade from Basic to PROClosed   Amelia   Updated August 7, 2023 at 9:40am   2 Most recent comment from Stefan Petrov:Hello James,thanks for reaching out to us.Licenses can be upgraded to higher tiers through our store, by clicking on the "Upgrade" button: A new modal opens up where you can choose available upgrade ... Sam Custom durationClosed   Amelia   Updated August 7, 2023 at 9:23am   2 Most recent comment from Uroš Jovanović:Hello Sam,Thank you for reaching out to us.The duration depends on the Default Time Slot step which is configured in General Settings of Amelia.  The duration you want to set needs to be dividabl ... Ing. Lenka Křivánková Integration of Google CalendarClosed   Amelia   Updated August 7, 2023 at 8:52am   2 Most recent comment from Stefan Petrov:Hello Lenka,sorry for the late reply and thanks for reaching out to us.Google Calendar Sync is a pretty good feature that is requested by many and we did our best to integrate it with Amelia.If you sc ... Pablo Lopez Leon events available only for certain services bookedClosed   Amelia   Updated August 7, 2023 at 8:36am   2 Most recent comment from Uroš Jovanović:Hello Pablo,Thank you for reaching out to us.We currently don't have a subscription feature built-in, but it is planned to be included in our Pro and/or Developer licenses at some point in the fu ... Amandine Turrel affichage du prixClosed   Amelia   Updated August 7, 2023 at 8:29am   2 Most recent comment from Uroš Jovanović:Hello Amandine,Please note that the official language of our support team is English, thus I would like to apologize in advance if anything is lost in the translation since we use Google Translate to ... Tara Email NotificationsClosed   Amelia   Updated August 7, 2023 at 7:21am   2 Most recent comment from Stefan Petrov:Hello Tara,sorry for the late reply.Just a couple of questions for easier troubleshootingWas it working before? Was it only with that particular case or you were able to see notifications from other ... Marko Kuzman Several issuesClosed   Amelia   Updated August 7, 2023 at 6:52am   4 Most recent comment from Marko Davidović:Hello Marko, You are most welcome, and we are glad that we were able to help you. When you have several questions or issues, please open a new ticket, and we will help you there. In that way, issues ... emanuele poli sms costs italyClosed Pre-purchase questions for Amelia   Updated August 7, 2023 at 5:30am   4 Most recent comment from Marko Davidović:Hello emanuele,When you click on manage domain you will see the button below where you can read how you can add a new domain. You can install full license on your site and just click on activate in a ... netwerk MigrationClosed   Amelia   Updated August 7, 2023 at 4:51am   4 Most recent comment from Marko Davidović:Hello Carlos, Please contact us on your ticket so that we do not disturb Zsolt since he will get each of our responses. You can delete all appointments and users in your data base once you migrate th ... Michele Klein Duration Buffers Not WorkingClosed   Amelia   Updated August 7, 2023 at 4:51am   2 Most recent comment from Marko Davidović:Hello Michele, Thank you for reaching out to us. Please try and enable option in settings-general settings called Use service duration for booking a time slot. This should help. If you have any more ... Rafał TranslationClosed   Amelia   Updated August 6, 2023 at 7:12pm   4 Most recent comment from Miloš Jovanović:Hi Rafał,I am delighted to hear that this has been resolved. Thank you for letting us know. Please don't hesitate to create new tickets for anything else we could assist with. I also wonder if ... Eugen Custom FieldsClosed   Amelia   Updated August 6, 2023 at 12:36pm   3 Most recent comment from Eugen:Hey StefanThat is too bad :( I am sure many others would like and need that option!I have a few more tickets opened. Looking forward to a more positive reply on those :)Thank you Matthew Chatfield Calendar displayClosed   Amelia   Updated August 6, 2023 at 12:27pm   2 Most recent comment from Stefan Petrov:Hello Matthew,thanks for reaching out to us.Please, check if the timezone is set up correctly. Amelia doesn't have any time zone settings, and it relies on WordPress' General settings. Here ...