We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Nicholas Diack Replace Read More Button with Book Now on Event Listing PageClosed   Amelia   Updated July 19, 2023 at 10:31am   2 Most recent comment from Marko Davidović:Hello Nicholas, Thank you for reaching out to us.We have already responded to your inquiry a few days ago and we have explained in this ticket https://tmsplugins.ticksy.com/ticket/3412812/ that this ... amir barbel booking phone accessClosed Pre-purchase questions for Amelia   Updated July 19, 2023 at 10:15am   2 Most recent comment from Marko Davidović:Hello amir, Thank you for your interest in our product.Amelia is plugin for WordPress so it can exist only in a WordPress environment so everything that you want to do in Amelia must be done in WordPr ... Krissy Loveman Calendar invite for eventsClosed   Amelia   Updated July 19, 2023 at 9:56am   4 Most recent comment from Uroš Jovanović:Hello Krissy,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite version ... Shea Thompson Bug in Company DetailsClosed   Amelia   Updated July 19, 2023 at 9:55am   4 Most recent comment from Uroš Jovanović:Hello Shea,Thank you for the update on this.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as th ... fifisave additional people issueClosed   Amelia   Updated July 19, 2023 at 9:44am   28 Most recent comment from Uroš Jovanović:Hello,Thank you for the update on this. Glad to hear that the issue has been resolved.The issue was that there was a different template for the additional language and that is why the wrong email was ... Robert Pothier employee fieldClosed   Amelia   Updated July 19, 2023 at 8:31am   10 Most recent comment from Marko Davidović:Hello Robert,Unfortunately, currently, this feature is not built-in in Amelia. This is not easy as sending you a custom CSS this will require serous coding and our developers do not accept personal cu ... Ronan Flynn Transferring Data (not copy paste)Closed   Amelia   Updated July 19, 2023 at 7:40am   2 Most recent comment from Marko Davidović:Hello Ronan, Thank you for reaching out to us.You can continue as we see that you have the same conversation on the same ticket this is meant if you have any more new separate questions. In that case ... Ronan Flynn Transfer DataClosed   Amelia   Updated July 19, 2023 at 7:36am   4 Most recent comment from Marko Davidović:Hello Ronan,We do not do migrations and we are not familiar how the migration are being done since this is not our area of expertise. This is the job for your hosting provider since this is their area ... Franziska Upgrade to Pro - Plugin not updatedClosed   Amelia   Updated July 19, 2023 at 5:25am   4 Most recent comment from Marko Davidović:Hello Franziska,You have installed new licenses but if you did not activate it you can not update it. You can find your purchase code in your profile in our store and then in settings-activation just ... We Consult Merge Customer Panel with WooCommerce dashboardClosed   Amelia   Updated July 18, 2023 at 5:21pm   7 Most recent comment from Franziska:Hi We Consult,the solution on your screenshot looks really nice. Would you mind writing a short description about how you made it?Thanks! Martin Pechovský shortcode - type fieldClosed   wpDataTables   Updated July 18, 2023 at 4:32pm   2 Most recent comment from Miloš Jovanović:Hi Martin, can i please take a closer look at this main table, and also at the foreign Table where the values are being pulled from? I am not sure if this can work in our Plugin until we see more det ... Kyle Henriksen Can't Edit SettingsClosed   wpDataTables   Updated July 18, 2023 at 4:02pm   8 Most recent comment from Miloš Jovanović:Hi Kyle,yes, it is a terrible shame that the Elementor Cloud Hosting is not fully compatible with our wpDataTables for the time being.We had a couple of users before who changed their Hosting Provide ... divilogy Customize event view calendarClosed   Amelia   Updated July 18, 2023 at 1:16pm   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.You can customize this form from the Amelia/Customize page. Since it does not include every single element, you can customize certain elements with the use of CS ... Grinvydas Špelveris Notification according to locationClosed   Amelia   Updated July 18, 2023 at 1:07pm   2 Most recent comment from Uroš Jovanović:Hello Grinvydas,Thank you for reaching out to us.At the moment, it is only possible to send specific notifications per service, not per location.Please let me know if you have any other questions. Nicholas Diack Showing Times on Client Calendar DisplayClosed   Amelia   Updated July 18, 2023 at 12:56pm   2 Most recent comment from Uroš Jovanović:Hello Nicholas,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://fea ...