We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Steven Waterson Integrate with Stripe ConnectClosed   Amelia   Updated July 20, 2023 at 8:14am   2 Most recent comment from Marko Davidović:Hello Steven, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. We only have a core integration with Stripe at this time so this is not possible to se ... Norman Gabalin Buy connected required servicesClosed   Amelia   Updated July 20, 2023 at 7:24am   2 Most recent comment from Marko Davidović:Hello Norman, Thank you for reaching out to us.Yes you can set this up as a package and only show packages on the booking form and not single services. But personally I would in this particular case u ... Franciska E-mail notifications are not sendingClosed   Amelia   Updated July 20, 2023 at 7:14am   4 Most recent comment from Marko Davidović:Hello Franciska,We do not have any issue in Amelia with that and in 99% of cases and in those tickets the credentials were not correct or in rare cases, the issue was with the hosting provider. There ... Matthew Chatfield Notes on calendarClosed   Amelia   Updated July 20, 2023 at 6:59am   4 Most recent comment from Marko Davidović:Hello Matthew,Unfortunately, currently, this feature is not built-in in Amelia. You need to click on each appointment and then you can see in edit view all other data.I'll kindly ask you to add i ... Gerhard Neinert link to certain eventClosed   Amelia   Updated July 20, 2023 at 6:14am   2 Most recent comment from Marko Davidović:Hello Gerhard, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia as such.So Amelia works like this, shortcodes must be placed on the WordPress page and ... Erica WPML ComaptabilityClosed   Amelia   Updated July 19, 2023 at 9:34pm   4 Most recent comment from Uroš Jovanović:Hello Erica,Glad to be able to assist you.Please let me know if you have any other questions. netwerk RebookClosed   Amelia   Updated July 19, 2023 at 8:34pm   10 Most recent comment from Uroš Jovanović:Hello,  Yes, I am referring to the front-end customer panel. You can read more about it at the following link. Nathan Wilson WordPress Users vs Amelia UsersClosed   Amelia   Updated July 19, 2023 at 6:43pm   24 Most recent comment from Uroš Jovanović:Hello Nick,Thank you for reaching back out to us.In order to allow existing WordPress users to log both into WordPress (or WooCommerce, or some membership plugin) and Amelia using the same credentials ... Michael Kramer Event Notifications to employeesClosed   Amelia   Updated July 19, 2023 at 2:32pm   2 Most recent comment from Miloš Jovanović:Hi Michael,yes, both Organizer and Staff are going to receive all the Event 'booking status' Notifications.So for example, if a new atendee joins/books a ticket for the Event where you hav ... Lori Gregor Accessibility IssuesClosed   wpDataTables   Updated July 19, 2023 at 2:22pm   4 Most recent comment from Miloš Jovanović:Hi Lori,No problem, i am happy to help.Thank you once again for providing these examples.If you find any others which you have still not sent, that might be useful for our devs,so please don't h ... Wannes purchased link expiredClosed   Amelia   Updated July 19, 2023 at 1:57pm   2 Most recent comment from Aleksandar Vuković:Hello Wannes.Thank you for reaching out to us.That's not the purchase link - that's WordPress' (not so elegant) way of telling you that the plugin's size is bigger than your uploa ... Roberto Paypal doesnt worksClosed   Amelia   Updated July 19, 2023 at 1:10pm   11 Most recent comment from Uroš Jovanović:Hello Roberto,Glad to hear that the issue has been resolved.Please let me know if you have any other questions. Matthew Bambrick Location Catalog BookingClosed   Amelia   Updated July 19, 2023 at 12:11pm   2 Most recent comment from Uroš Jovanović:Hello Matthew,Thank you for reaching out to us.For this purpose, you need to use the following shortcode:[ameliastepbooking show=packages package=16 location=5]This is an example of the package with I ... Martina Rick 2 different German translations of the word "Cancel" are neededClosed   Amelia   Updated July 19, 2023 at 11:51am   22 Most recent comment from Miloš Jovanović:Hi Franziska and Martina, firstly we wish to thank you for these great improvement ideas; We can see how this would improve our available translations for use cases like that; thank you for providin ... Antario Joy my setting show up blank and can use webhooksClosed   Amelia   Updated July 19, 2023 at 11:29am   2 Most recent comment from Uroš Jovanović:Hello Antario,Thank you for reaching out to us.Can you please reinstall the plugin, test it out and let me know if that worked for you?Looking forward to your reply.