We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Egor Amelia AppointmentsClosed   Amelia   Updated July 26, 2023 at 7:23am   5 Most recent comment from Marko Davidović:Hello again Egor,I can see that this is a duplicate ticket, and we already covered this topic in another ticket:https://tmsplugins.ticksy.com/ticket/3421762/For future reference, please don't op ... Tom Schuller Auto-Redirect after Booking with New FormClosed   Amelia   Updated July 26, 2023 at 6:39am   5 Most recent comment from Stefan Petrov:You are welcome, Tom.If you have any other questions, I would like to help. Marc Garcia Affiliate RequestClosed Pre-purchase questions for Amelia   Updated July 26, 2023 at 7:59am   3 Most recent comment from Marko Davidović:Hello Marc,We just got the feedback from our colleagues and they have told us that if you need you can write our colleague from the marketing sector on this mail  [email protected]. Also, ... Chris Formatting ColumnsClosed   wpDataTables   Updated July 25, 2023 at 4:13pm   4 Most recent comment from Miloš Jovanović:Hi Chris,no problem, we will close this one as well.I spotted a new ticket, we will go through it as soon as possible,and going to follow up on it.Please don't hesitate to open new tickets if a ... Chris Date Formatting is incorrectClosed   wpDataTables   Updated July 25, 2023 at 2:02pm   3 Most recent comment from Miloš Jovanović:Hi Chris,I am delighted to hear that this has been resolved. Thank you for letting us know. Please don't hesitate to create new tickets for anything else we could assist with. Have a great day! ... Spyridon Kapravelos Calender view + print versionClosed   Amelia   Updated July 25, 2023 at 1:49pm   4 Most recent comment from Aleksandar Vuković:You're welcome, Spyridon.Please feel free to reach out to us if you have any further questions or concerns! William Customers not able to connect wordpress usersClosed   Amelia   Updated July 25, 2023 at 1:49pm   3 Most recent comment from Aleksandar Vuković:Hello William.Thank you for reaching out to us.A Customer in Amelia can only be linked with existing WordPress users that have the "Amelia Customer" user role. So, if you want an existing user to be l ... Thierry Unable to display backend pagesClosed   Amelia   Updated July 25, 2023 at 1:46pm   4 Most recent comment from Aleksandar Vuković:Thank you for letting us know, Thierry.Can you please let Egor know what exactly you needed to change on your server, so he can attempt the same?Thank you in advance! Bart Event Widget OptionsClosed   Amelia   Updated July 25, 2023 at 1:45pm   7 Most recent comment from Aleksandar Vuković:Thank you very much, Samuel!Bart, I hope this works for you as well! Kahlil Nagi Next Day Reminder for Pending appointmentsClosed   Amelia   Updated July 25, 2023 at 1:44pm   2 Most recent comment from Aleksandar Vuković:Hello Kahlil.Appointment reminders go out only for confirmed (Approved) appointments.At the moment, there's no way to enable this for pending appointments. Dion Ad specific times to a serviceClosed   Amelia   Updated July 25, 2023 at 1:11pm   2 Most recent comment from Stefan Petrov:Hello Dion,thanks for reaching out to us.This can be done by settings work hours a bit differently. Im not sure how many employees you currently have, but you need to make a new one specifically for t ... Franziska wrong text font in customer panelClosed   Amelia   Updated July 25, 2023 at 12:17pm   6 Most recent comment from Marko Davidović:Hello Franziska,Uros is on vacation so Ill step in for him. We are delighted to hear this has helped you and Ill make sure to leave a not for Uros so that he knows that.If you have any more questions ... Polaris Media GmbH Diplay Free Days / Holidays in Backend CalendarClosed   Amelia   Updated July 25, 2023 at 10:48am   2 Most recent comment from Stefan Petrov:Hello Polaris Media GmbH,Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://features.wpamelia.com/  W ... Patrick Custom Fields Placeholders in Google Calendar EventsClosed   Amelia   Updated July 25, 2023 at 10:44am   8 Most recent comment from Aleksandar Vuković:Hi there.You've "jumped" in on Patrick's ticket and your questions are not related to the topic of the ticket so I will have to ask you to open a new Pre-Purchase ticket for Amelia, and we& ... Chen van der Sluijs blocking hoursClosed   Amelia   Updated July 25, 2023 at 10:34am   2 Most recent comment from Stefan Petrov:Hello Chen,thanks for reaching out to us.This can be done with Special Days option in the Employee section. Following your example, you will need to add Special Day for specific employee like this -  ...