We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Paul Li Technical questionClosed   Amelia   Updated July 18, 2023 at 6:47am   4 Most recent comment from Marko Davidović:Hello again Paul,You are most welcome and we will close this ticket now but If you have any more questions please open a new separate ticket for each question and we will gladly help you there. We w ... Nora Amelia not loadingClosed   Amelia   Updated July 18, 2023 at 6:17am   2 Most recent comment from Marko Davidović:Hello Nora, Thank you for reaching out to us.We are glad to hear that everything is fine now. Sometimes if you just purge the cache pd simply deactivate any plugin and then you turned it on everything ... Sarah Is creating a table like this possible?Closed   wpDataTables   Updated July 17, 2023 at 6:58pm   2 Most recent comment from Miloš Jovanović:Hi, Sarah. The double header like that , and cell merging is currently only possible with our Simple Tables. They have some unique features like merging of cells,  and reordering rows at ease, but ... Andy Rachmiel Fields’s with comma delimited valuesClosed Pre-purchase questions for wpDataTables   Updated July 17, 2023 at 6:46pm   4 Most recent comment from Miloš Jovanović:Hi, Andy.Can you tell me what is this Table type?If it has 100 thousand records, i presume it might be an SQL Query Based Table,but that is only available in the premium version of our Plugin, and ... GMC74 Amelia SMSClosed   Amelia   Updated July 17, 2023 at 2:02pm   4 Most recent comment from Uroš Jovanović:Hello Matt,Thank you for pointing that out and for your feedback.Please let us know if you have any questions about the Amelia plugin by opening another ticket. heitor muniz ActivationClosed   Amelia   Updated July 17, 2023 at 12:54pm   2 Most recent comment from Uroš Jovanović:Hello Heitor,Thank you for reaching out to us.If you see this screen, that means that you still have the Lite version of the plugin installed: The Lite version needs to be deactivated/deleted, and the ... Stephen Payment Authorisation onlyClosed   Amelia   Updated July 17, 2023 at 12:05pm   2 Most recent comment from Uroš Jovanović:Hello Stephen,Thank you for reaching out to us.This feature will be implemented in one of the future updates, but there is no ETA at the moment. Please let me know if you have any other questions. Harry Kerver Purchase informationClosed Pre-purchase questions for Amelia   Updated July 17, 2023 at 11:41am   2 Most recent comment from Marko Davidović:Hello Harry, Thank you for reaching out to us.You have a choice you can buy a lifetime license and you can buy annual license. You can then cancel the annual license but then you lose the access to up ... aline ServicesClosed   Amelia   Updated July 17, 2023 at 11:40am   2 Most recent comment from Stefan Petrov:Hello Aline,thanks for reaching out to us.There is no option to directly change the colors of the sections you highlighted in the screenshot. This can be changed with the CSS code.  I did some chan ... Amandine Turrel Migrer planning réservation d'un site à un autreClosed Pre-purchase questions for Amelia   Updated July 17, 2023 at 11:35am   2 Most recent comment from Uroš Jovanović:Hello Amandine,I guess that you were able to resolve this issue by yourself.Please let me know if you have any other questions. Johan Vancauwenbergh Autofill not working on package formClosed   Amelia   Updated July 17, 2023 at 11:18am   2 Most recent comment from Uroš Jovanović:Hello Jonah,Thank you for reaching out to us.Since Amelia doesn't yet have a membership feature, and it will be developed as a part of the Developer license (maybe even as part of the Pro license ... Vivien Disable WoocommerceClosed   Amelia   Updated July 17, 2023 at 11:01am   2 Most recent comment from Stefan Petrov:Hello Vivien,We already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3414178/ Please, check the response and we will provide support there.Thank you for your patience! Hussnain User InformationClosed   Amelia   Updated July 17, 2023 at 10:44am   4 Most recent comment from Uroš Jovanović:Hello Hussnain,Thank you for clearing that up.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feat ... shalem raju Need support to add notes against customersClosed   Amelia   Updated July 17, 2023 at 10:21am   2 Most recent comment from Stefan Petrov:Hello Shalem,Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://features.wpamelia.com/  We carefully ... Daniela Notifications not updating and custom fieldsClosed   Amelia   Updated July 17, 2023 at 10:17am   6 Most recent comment from Marko Davidović:Hello Daniela, You are most welcome, and we are glad that we were able to help you again. As for id of custom fields you can find that easily when you hover over the place holder you will see the labe ...