We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Naomi Martin Customers unable to purchase the same package on different datesClosed   Amelia   Updated July 17, 2023 at 8:38am   6 Most recent comment from Uroš Jovanović:Hello Naomi,Thank you for the update on this.Can you please provide me with the screen recording of this issue as I could not replicate it from your end?Looking forward to your reply. Wally Jones PayPalClosed   Amelia   Updated July 17, 2023 at 8:31am   4 Most recent comment from Uroš Jovanović:Hello Wally,Glad to hear that the issue has been resolved now.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review o ... Yamil Insaurralde Booked Package Cancelled/Eliminated = Available Time Dissapears on Employee's Calendar (Bug?)Closed   Amelia   Updated July 17, 2023 at 8:19am   11 Most recent comment from Uroš Jovanović:Hello Yamil,I will let you know as soon as possible.Thank you for your patience. ronnie adams client dashboardClosed   Amelia   Updated July 17, 2023 at 7:21am   4 Most recent comment from Uroš Jovanović:Hello Ronnie,Glad to hear that this worked.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite version ... Tyrese Goldsby Booking redirect not workingClosed   Amelia   Updated July 17, 2023 at 7:04am   4 Most recent comment from Marko Davidović:And Santiago if you have some other issue or if this doesn't help please open your own ticket so that Tyrese doesn't get a notification each time there is a new response and so that we can ... Nicholas Diack How do I add a custom field that add people to my newsletter?Closed   Amelia   Updated July 17, 2023 at 6:51am   2 Most recent comment from Marko Davidović:Hello Nicholas, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. We are not sure that this can be set up with webhooks but you can certainly try. This ... Warren Form IssuesClosed   Amelia   Updated July 17, 2023 at 6:28am   2 Most recent comment from Marko Davidović:Hello Warren, Thank you for reaching out to us.1. Can you please check in WordPress users if you have several roles added to this user? For example admin and employee. If this is the case then you sh ... Hélène Pricing + wordpress + installationClosed   Amelia   Updated July 17, 2023 at 5:44am   2 Most recent comment from Marko Davidović:Hello Helene, Thank you for reaching out to us. As we mentioned Amelia is a plugin for WordPress and it can not function in any other environment. But in WordPress you can download only lite version o ... Cindy Koegel Integration of Microsoft TeamsClosed   Amelia   Updated July 17, 2023 at 5:43am   4 Most recent comment from Marko Davidović:Hello Cindy, No, unfortunately not yet, at this time we are developing and implementing around 50 more option and features but this is not one of them. So this will not be implemented this year. Will ... r ​bug report Event ending time can't be earlier that the starting time when it's multiple days​Closed   Amelia   Updated July 17, 2023 at 5:40am   2 Most recent comment from Marko Davidović:Hello, Thank you for reaching out to us. Yes, this is not possible at this time this is how it is designed. But I can understand the need for it so I'll kindly ask you to add it as a feature sug ... Kaysi Stanley EventsClosed   Amelia   Updated July 17, 2023 at 5:40am   2 Most recent comment from Marko Davidović:Hello Kaysi, Thank you for reaching out to us. 1. Unfortunately, currently, this feature is not built-in in Amelia. We will be implementing a cart future soon in Amelia. 2. You can crate custom field ... roberto SupportClosed   Amelia   Updated July 17, 2023 at 5:37am   3 Most recent comment from Marko Davidović:Hello roberto, Thank you for reaching out to us. We are sorry to hear that you feel this way we try to help as best and as fast as we can and we can see that our agent has responded to you ticket alre ... Shelana RIdley Unable to book appointmentClosed   Amelia   Updated July 17, 2023 at 5:37am   2 Most recent comment from Marko Davidović:Hello Shelana, Thank you for reaching out to us. We do not work on weekend so that is our response is a little slower and our refind no question asked policy in 15 days. As for your issue can you plea ... Jimmy Noordsij Plugin brings an errorClosed   Amelia   Updated July 17, 2023 at 5:32am   4 Most recent comment from Marko Davidović:Hello Jimmy, From this we can not deduce much. It doesn't says that it is error with Amelia or with something else but we can investigate this. Please provide me a temporary WP-admin (administrat ... Adrian Reich GMAIL as Mailer does not workClosed   Amelia   Updated July 17, 2023 at 5:31am   7 Most recent comment from Marko Davidović:Hello Adrian, We are not sure either it could glitch on the network some time-out issue on the server, etc. What matters is that everything is working fine. If you have any more questions please open ...