As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Public Tickets

Evelina Stained Glass ClassClosed   Amelia   Updated April 2, 2025 at 12:52am   5 Most recent comment from Evelina:The problem is that when I removed a customer from the group booking, they disappeared from the system, including payments and invoices. It doesn’t let me add them back because they’re no longer i ... Filip Hegeduš Time Shift Issue After March 31 – Appointments Showing One Hour EarlyClosed   Amelia   Updated March 17, 2025 at 1:01pm   4 Most recent comment from Uroš Jovanović:Hello Sebastian, Please create a separate ticket and we will assist you with this. Looking forward to your reply. Thomas Package With Different ServicesClosed   Amelia   Updated March 17, 2025 at 12:49pm   2 Most recent comment from Uroš Jovanović:Hello Thomas, Thank you for reaching out! Yes, that is the expected behavior. The package option will only be available for booking if all the services within the package are currently available. If s ... Marie JOUET Hiding services under categories in Amelia step booking 2.0Closed   Amelia   Updated March 17, 2025 at 12:47pm   7 Most recent comment from Marko Davidović:Hello again, Unfortunately, currently this feature is not available in Amelia. This is not possible to achieve in any scenario. Service can not be hidden so what you want is not possible Im afraid. As ... Yannis Skiadas wrong Zoom Link in Employee Panel 2.0Closed   Amelia   Updated March 17, 2025 at 11:19am   4 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... Padraig Holmes Employee PanelClosed   Amelia   Updated March 17, 2025 at 9:17am   7 Most recent comment from Marko Davidović:Hello again, We set pass for ema and tested this and we got this in your console A 502 Bad Gateway error in Nginx typically means that the server acting as a gateway or proxy did not receive a valid ... Stephanie AZRI Step-by-Step Booking Form is not showingClosed   Amelia   Updated March 17, 2025 at 9:04am   4 Most recent comment from Uroš Jovanović:Hello Stephanie, I'm glad it's working now! Could you clarify what issue you're facing with enabling payments? Are you unable to see payment options in WooCommerce, or is there an error ... Rizwanul zoom appointmentClosed   Amelia   Updated March 17, 2025 at 7:07am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. You can remove it from event description and only send it in Amelia approved notificati ... Larry ​Package Booking processClosed   Amelia   Updated March 17, 2025 at 6:59am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. This was redesigned recently so there will be no changes any time soon. But in light of this, we encourage you to kindly consider submitting this valuabl ... Alyn Thomsen Amelia DatabaseClosed   Amelia   Updated March 17, 2025 at 6:46am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. There is no official integration between Amelia and WPDT. But you get access to your database from your hosting provider. So you just reach out to them a ... Filip Hegeduš Question Regarding the Future Availability of the Service Catalog ShortcodeClosed   Amelia   Updated March 17, 2025 at 6:45am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. I'm afraid we don't understand what exactly you want to achieve and what exactly is your quesiton? Can you explain in a little more detail and ... Ricardo Problems in the Integration with google calendarClosed   Amelia   Updated March 17, 2025 at 6:42am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. This is not possible Im afraid. The integration is eatiher working or it is not. Please send us a screenshots of the issue and missing appointments so th ... ZeusTechnology special notificationClosed   Amelia   Updated March 17, 2025 at 6:40am   2 Most recent comment from Marko Davidović:Hello agian, I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3833638/ For future reference, please don't open ... Marius Critical Errors After Update to Version 8.1 and 8.1.1Closed   Amelia   Updated March 17, 2025 at 6:28am   6 Most recent comment from Marko Davidović:Hello again, We understand your concern, but opening multiple tickets for the same issue will not lead to a faster resolution. On the contrary, it may slow us down and increase the queue. Please rest ... ZeusTechnology Error in schedules due to privilegesClosed   Amelia   Updated March 17, 2025 at 6:27am   8 Most recent comment from Marko Davidović:Hello again, When you have several questions or issues please open a new seperate ticket, and we will help you there. In that way, issues and questions that are related to different subjects will be i ...