We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Sara Appointments not displayingClosed   Amelia   Updated March 7, 2025 at 10:27am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We are aware of this and this is a bug and our Dev team is already working on this and this should be fixed in one of the following updates, possibly eve ... Kevin Gao Google Calendar Email NotificationsClosed   Amelia   Updated March 7, 2025 at 9:37am   16 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad if we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gl ... erwin upgrade to 8.1Closed   Amelia   Updated March 7, 2025 at 9:13am   4 Most recent comment from Stefan Petrov:Hi Erwin, Thanks, i've sent it to this email address. Please install it and let me know if it works.  Morgan Notifications and booking from a packageClosed   Amelia   Updated March 7, 2025 at 8:25am   4 Most recent comment from Stefan Petrov:Hi Morgan, Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to ... Kaella Charette Request failed with status code 403Closed   Amelia   Updated March 7, 2025 at 8:22am   2 Most recent comment from Stefan Petrov:Hi Kaella, Could you reach out to your hosting provider and ask them to check the server configuration, specifically the client_max_body_size or LimitRequestBody values? These settings are configured ... Petr Jebavý Showing occupied timeslotsClosed Pre-purchase questions for Amelia   Updated March 7, 2025 at 7:21am   6 Most recent comment from Marko Davidović:Hello again, Unfortunately, currently this feature is not available in Amelia. At the moment, there is no built-in feature in Amelia that would allow assigning two Employees for the same Appointment. ... Ana Martinez Horario ServiciosClosed   Amelia   Updated March 7, 2025 at 7:09am   5 Most recent comment from Stefan Petrov:Hola Ana, Debes configurar el paso de intervalo predeterminado a 30 minutos en la configuración general. Esto te permitirá ajustar la duración de las citas en incrementos de 30 minutos. Si un admin ... Tina Sedej Stripe - Subscription based paymentClosed   Amelia   Updated March 7, 2025 at 7:06am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. Amelia does not have and it cannot support any subscription feature at this time Im afr ... Nic Gravity forms integration with wpDataTablesClosed Pre-purchase questions for wpDataTables   Updated March 7, 2025 at 1:15am   1 Most recent comment from Nic:Hi,We're looking at using the above addon with wpDataTables. Is there a way to view/screen entries first before they appear live on the page? We have concerns of spammers using the form (with po ... Gorast Cvetkovski No translation/label options in Employee Panel 2.0 for StepsClosed   Amelia   Updated March 6, 2025 at 7:33pm   2 Most recent comment from Uroš Jovanović:Hello, Thank you for reaching out to us. Words can be changed using POEDIT for example very easily.  If you want to use POEDIT then this is an instruction: 1. Download the Amelia plugin from CodeC ... Tom DiBuono Adding customer to classes/couponsClosed   Amelia   Updated March 6, 2025 at 6:32pm   4 Most recent comment from Uroš Jovanović:Hello Tom, It probably can be done with some custom work, but our developers are very busy at the moment, working on some priority tasks and fixing bugs and issues with our plugins, so they won't ... Markus ical integrationClosed   Amelia   Updated March 6, 2025 at 6:19pm   2 Most recent comment from Uroš Jovanović:Hello Markus, Thank you for reaching out and sharing your suggestion! We appreciate your feedback regarding the iCal calendar integration and your point about the support being limited to Apple iCloud ... mike default country on event bookingClosed   Amelia   Updated March 6, 2025 at 6:02pm   2 Most recent comment from Uroš Jovanović:Hello Mike, Currently, there is no option to set a default country for the payment screen in Amelia. The country will default to the United States based on the payment gateway settings, and unfortunat ... Matthias Englert Services only for a certain period of timeClosed Pre-purchase questions for Amelia   Updated March 6, 2025 at 4:34pm   2 Most recent comment from Uroš Jovanović:Hello Matthias, Yes, you can achieve this in Amelia by assigning the service to an employee and then setting a Special Day for that employee. You can do this by navigating to Amelia > Employees > Spec ... Kate table still reloading upon scrollClosed   wpDataTables   Updated March 6, 2025 at 2:33pm   1 Most recent comment from Kate:I submitted a ticket last month and was told the update would fix this. It did not. The table continues to reload when you scroll to the bottom.I've messed with caching and tons of other setting ...