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Public Tickets

Gianluca Link in custom fieldClosed   Amelia   Updated January 17, 2025 at 1:34pm   4 Most recent comment from Uroš Jovanović:  Hello Gianluca, Thank you for your message. Unfortunately, inserting HTML in the Options field is not possible at the moment. You can only add it in the Label field. Let me know if you nee ... [email protected] Employee Not VisibleClosed   Amelia   Updated January 17, 2025 at 1:27pm   2 Most recent comment from Stefan Petrov:Hello, thanks for reaching out to us. Please, make sure to have this employee shown as available (not hidden)  Also, make sure that the option "Load Entities on page load" is disabled in Activation ... Nikita Custom notifications not sendingClosed   Amelia   Updated January 17, 2025 at 12:55pm   6 Most recent comment from Uroš Jovanović:Hello Nikita, I can see that you are using a "WP Mail" as a mail service. We strongly recommend changing mail service setting to SMTP. See below how to configure SMTP mail services. SMTP (Simple Mail ... Vicky Hope Events saying they are full!Closed   Amelia   Updated January 17, 2025 at 12:53pm   4 Most recent comment from Marko Davidović:Hello again, We do not see an issues no matter if the event needs to be paid or if it is free it still lets us to book events Also we do not have any other reports for other users and we have tested ... Brittany Attard additional attendees informationClosed   Amelia   Updated January 17, 2025 at 12:37pm   2 Most recent comment from Uroš Jovanović:Hello Brittany, Thank you for your question! Currently, there is no built-in option in Amelia that allows users to fill in additional information fields (such as names, ages, or gender) for extra tick ... Romy Winkler AccessibilityClosed   Amelia   Updated January 17, 2025 at 12:26pm   2 Most recent comment from Uroš Jovanović:Hello Romy, Thank you for reaching out. We have passed this request to our developers, and they are aware of the importance of complying with WCAG Standard AA. Ensuring accessibility is a priority, an ... Geovanni Granda Cron Email JobsClosed   Amelia   Updated January 17, 2025 at 11:58am   5 Most recent comment from Stefan Petrov:Hi Geovanni, Having correct email configuration is also related to the cron job configuration. The email configuration must work properly in order to send the scheduled notification (via cron job). As ... Maria Jose Vargas google meet integration appointment sent to wrong e-mailClosed   Amelia   Updated January 17, 2025 at 11:50am   8 Most recent comment from Uroš Jovanović:Hello Maria Jose, Thank you for your message! You can configure SMTP using your SiteGround email. Here are the steps: Set Up SMTP Details on Your Server: Log in to your SiteGround hosting account. Na ... Robert B Backend Appointment BugClosed   Amelia   Updated January 17, 2025 at 11:10am   6 Most recent comment from Uroš Jovanović:Hello Robert, Thank you for your message. Unfortunately, we do not have an NDA that we can sign at the moment. However, I assure you that we take data security very seriously and handle all informatio ... Maria Rodriguez mismanagementClosed   Amelia   Updated January 17, 2025 at 10:59am   2 Most recent comment from Stefan Petrov:Hi Maria, I’m not sure how you’re seeing that the tickets are deleted, but nothing has been changed on our side. We can still see your tickets, and I’ve just replied to your recent one. Please b ... Ilias Grigoriadis Adding custom field on Google Calendar detailsClosed   Amelia   Updated January 17, 2025 at 9:09am   3 Most recent comment from Marko Davidović:Hello again, We are glad to hear that all is fine now and should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there. W ... Hannah Inquiry Regarding Issues with Step-by-step 2.0 in AmeliaClosed   Amelia   Updated January 17, 2025 at 9:04am   5 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will ... Abirame Periyasamy Archiving older notifications in AmeliaClosed   Amelia   Updated January 17, 2025 at 9:03am   4 Most recent comment from Marko Davidović:Hello again, Unfortunately, currently this feature is not available in Amelia. What you want to achieve is not possible I'm afraid.  In light of this, we encourage you to kindly consider submitt ... Stephen Sovenyhazy make step-by-step scheduler largerClosed   Amelia   Updated January 17, 2025 at 8:56am   2 Most recent comment from Marko Davidović:  Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. Our support does not fully provide customization solutions, but we can try to provid ... Ken Irwin Employees can't see other's eventsClosed   Amelia   Updated January 17, 2025 at 8:11am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We are not quite sure what exactly the issue is but employees can only see their own event not they can not see event from other employees. If this is no ...