We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Kuldeep Employee's ability to add clientsClosed   Amelia   Updated February 26, 2025 at 10:16am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. At this time employees can only book with the existing customer but from the next update should be this week employees can create new customers if you al ... Nicolas Kanefer Wait list option disabledClosed   Amelia   Updated February 26, 2025 at 10:03am   2 Most recent comment from Uroš Jovanović:Hello Nicolas, Thank you for reaching out to us. For that purpose, you will have to download the Elite version of the plugin that you can find on the TMS store. After that, install it on your website, ... Charles Oudoux Urgent : Problème redirection clientClosed   Amelia   Updated February 26, 2025 at 9:24am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. That's WordPress' default email for every new user. I don't know if you can disable it through WordPress settings, but I do know that yo ... Shea Thompson Step Booking 2.0 Not showingClosed   Amelia   Updated February 26, 2025 at 8:54am   29 Most recent comment from Marko Davidović:Hello again, We completely understand your concerns. However, some issues cannot be resolved solely on one side or by a single team—they require collaboration from both parties, provided that both a ... Christina Alman WooCommerceClosed   Amelia   Updated February 26, 2025 at 8:50am   4 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad if we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gl ... Tony Adding Html to the Content Custom Field TypeClosed   Amelia   Updated February 26, 2025 at 8:22am   6 Most recent comment from Stefan Petrov:Hi Tony, Please feel free to search through our feature suggestion page,  to see if someone may have already suggested this feature. If you can't see it, feel free to add your suggestion there ... Barbora Can't publish forms - error 400Closed   Amelia   Updated February 26, 2025 at 8:05am   12 Most recent comment from Marko Davidović:Hello again, The update is scheduled for this week and it should be released soon.  Should you have any further inquiries, we kindly request that you open separate tickets for each question and we wi ... Carolyn Knight WpDatatables support ticket ignored   wpDataTables   Updated February 26, 2025 at 8:04am   12 Most recent comment from Aleksandar Vuković:Understood, Uriahs, thanks for letting us know. I marked those tickets as unread and my colleague should be getting back to you soon. Once again, sorry for the inconvenience. I also want to thank ever ... Alexandre Amelia is not appearsClosed   Amelia   Updated March 3, 2025 at 1:07pm   11 Most recent comment from Marko Davidović:Hello again, We just got the feedback from our colleagues and they have told us that it seems that you didn’t call wp_footer() in your custom theme, as we couldn't see any scripts in the footer ... Kinia HTML Mode switches to Text Mode for a Custom NotificationClosed   Amelia   Updated February 27, 2025 at 10:05am   7 Most recent comment from Marko Davidović:Hello again, We just got the feedback from our colleagues and they have told us that this has been registered as bug and this will work on this and this should be resolved in one of the future updates ... Robin Wrong time zone in Outlook Calendar SyncClosed   Amelia   Updated February 26, 2025 at 7:02am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. This is not Amelia issues this si up to your settings in your calendar. We can see that Outlook shown 13 as time of the appointment but it is actually 14 ... Chairul no one responded our ticket nearly two monthsClosed   wpDataTables   Updated February 25, 2025 at 10:53pm   2 Most recent comment from Miloš Jovanović:Hello, As mentioned on the other tickets, my sincere apologies, we had serious issues with this Support ticketing system.We will soon switch to a new one, and this one seems to be fixed, but you can a ... Rizwanul Good call AIClosed   Amelia   Updated February 25, 2025 at 7:13pm   8 Most recent comment from Uroš Jovanović:Hello Rizwanul, For that purpose, you can add the %customer_phone% placeholder to the "Event Title and Description" field on the Amelia > Settings > Integrations > Outlook Calendar page. Please let me ... Romain Rayez appointmentClosed   Amelia   Updated February 25, 2025 at 5:58pm   2 Most recent comment from Uroš Jovanović:  Hello Romain, If you are unable to add a second appointment even though the day still has availability, it’s likely due to the way the system handles existing bookings. Instead of ... Ben Custom panelClosed   Amelia   Updated February 25, 2025 at 4:50pm   13 Most recent comment from Uroš Jovanović:Hello Ben, Thank you for reaching out! To set up recurring appointments, you’ll need to ensure that recurring appointments are enabled for the specific service. Here’s how to do it: Go to Amelia > ...