As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

razvan cancel button not showingClosed   Amelia   Updated March 20, 2025 at 4:32pm   4 Most recent comment from Uroš Jovanović:Hello Razvan, The cancel button you are referring to is related to the Cart feature in Amelia. It will not be visible on the frontend unless the Cart feature is in use. If you're not using the Ca ... Alyn Thomsen Events ReportsClosed   Amelia   Updated March 20, 2025 at 2:40pm   8 Most recent comment from Uroš Jovanović:Hello Caitlyn, Thank you for the update on this! I understand how important this feature would be for your organization. If there are any changes or improvements in the future, I’ll be sure to keep ... Gorast Cvetkovski Clearifications regarding time overlapClosed   Amelia   Updated March 20, 2025 at 2:12pm   12 Most recent comment from Uroš Jovanović:Hello Gorast, Thank you for your feedback! I appreciate you sharing your experience and workaround. I'll make sure to pass along your suggestion for future improvements. Let me know if you need a ... Anja Booking slotsClosed   Amelia   Updated March 20, 2025 at 10:06am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. You can try and set in general settings that default time slot step I 5 minutes and turn off option Use service duration for booking a time slot This s ... Dani Fatal error when trying to make a purchaseClosed   Amelia   Updated March 20, 2025 at 10:05am   16 Most recent comment from Uroš Jovanović:Hello Dani, Thank you very much for that. Here is the $10 SMS notification credit I promised: EA369134 Please let me know if you have any other questions. Lyle de Groot W3 Cache SettingsClosed   Amelia   Updated March 20, 2025 at 9:49am   6 Most recent comment from Marko Davidović:Hello again, We will close this ticket now as you requested but should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you th ... Max Golov LimitationClosed   Amelia   Updated March 20, 2025 at 9:48am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. This should be possible but with 2 separate booking not with cart at this time. Cart sees this as double booking so at this they need to have 2 separate ... roberto Pisana different pricesClosed   Amelia   Updated March 20, 2025 at 9:07am   4 Most recent comment from Marko Davidović:Hello agian, You are most welcome, and we are glad if we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gl ... Filip Hegeduš Security Concerns – Preventing Abuse of Booking SystemClosed   Amelia   Updated March 20, 2025 at 8:39am   6 Most recent comment from Marko Davidović:Hello Steve, We are not familiar with to be honest but thank you for sharing this with Filip and us. Hopefully, this can help prevent fake submissions to either users as well. We wish you all the best ... Steve iCal authorisation per-userClosed   Amelia   Updated March 20, 2025 at 8:35am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We are not sure what you are asking is exactly. Each emplyoee can be connected to their own separate account. If you can please elaborate more on what yo ... Lukasz Google Tag ManagerClosed   Amelia   Updated March 25, 2025 at 9:03am   8 Most recent comment from Marko Davidović:Hello again, We just noticed that the file was not sent for some reason you can dowload it from this link  https://codefile.io/f/e2WDkkTA4w We wish you all the best and hope you have a wonderful day ... Rosa Whipple Zoom link not showing in notification emailsClosed   Amelia   Updated March 20, 2025 at 8:02am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... Guellati Wassim dyAdjusting Service Price Based on a Custom Fieldervice i offerClosed   Amelia   Updated March 20, 2025 at 12:06am   4 Most recent comment from Uroš Jovanović:Hello Guellati, Thank you for the update on this. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite v ... Wellington I can't capture data in WpDataTable through the API service.Closed   wpDataTables   Updated March 19, 2025 at 9:27pm   3 Most recent comment from Miloš Jovanović:Hi Wellington, My apologies, after re-reading everything, it seems you wish to simply use our Nested JSON method to pull data from a source API?If that is the case :   1. For example, if you link the ... Michael wpDataTable modifies column type when calling the tableClosed   wpDataTables   Updated March 19, 2025 at 9:01pm   6 Most recent comment from Miloš Jovanović:Hi Michael, Thank you for sharing your feedback. I completely understand your frustration, and I appreciate your detailed input on how our SQL parser handles column type detection.   As mentioned, ou ...