We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Uwe Send Feedback Notification manuallyClosed   Amelia   Updated February 25, 2025 at 2:08pm   4 Most recent comment from Uroš Jovanović:Hello Uwe, Thank you for reaching out. At the moment, the only available option is to completely deactivate the feedback notification in Amelia > Notifications settings. There isn’t a way to disable ... Harshit Singh Ahuja Table width and responsiveness   wpDataTables   Updated February 25, 2025 at 12:18pm   2 Most recent comment from Miloš Jovanović:Hi Harshit,Can you please show us more details/steps, what you tried so far and what is the end goal?- Please also confirm what is the table type, is it perhaps a Simple table or another one, like Man ... Mark Olbert Customizing Scatter Plot   wpDataTables   Updated February 25, 2025 at 11:59am   10 Most recent comment from Miloš Jovanović:Hi Mark, Thank you for this feedback. I will do my best to clarify the situation regarding your license and subscription. License & Refund:Since we processed your refund, your license was automatical ... Jon Book appointment from a package in the backendClosed   Amelia   Updated February 25, 2025 at 11:47am   8 Most recent comment from Stefan Petrov:No problem, Jon. You are welcome. If you have any other questions, please open a new ticket and we will gladly help you there. Have a nice day.    Nicolas Amelia lite --> standardClosed   Amelia   Updated February 25, 2025 at 11:46am   2 Most recent comment from Stefan Petrov:Hi Nicolas, Thanks for reaching out to us. You can't have two versions enabled at the same time. If you want to use the Standard license, you need to activate only the Standard license in the Plu ... Tony Fix the Save States when creating custom fieldsClosed   Amelia   Updated February 25, 2025 at 11:26am   2 Most recent comment from Stefan Petrov:Hi Tony, I see what you mean. Currently, Amelia saves each change, including the character change, but in the end, it saves the final state. For the time being, it uses this "auto save" feature, but i ... Cara Email Notifications for PackagesClosed   Amelia   Updated February 25, 2025 at 10:59am   2 Most recent comment from Stefan Petrov:Hi Cara, Thanks for reaching out to us. That is a great idea, unfortunately, currently, we don't have this notification template created. Please feel free to search through our feature suggestio ... Krystian Payment GatewayClosed   Amelia   Updated February 25, 2025 at 10:36am   2 Most recent comment from Stefan Petrov:Hi Krystian, Unfortunately, there is currently no such option with Amelia's built-in features.  Please feel free to search through our feature suggestion page,  to see if someone may have alr ... Steffi see who canceled an appointmentClosed   Amelia   Updated February 25, 2025 at 10:06am   6 Most recent comment from Stefan Petrov:You are welcome, Steffi. If you have any other questions, please open a new ticket and we will gladly help you there. Have a nice day.  Sharjeel Usama what is the Price of your post?Closed Pre-purchase questions for Amelia   Updated February 25, 2025 at 9:06am   1 Most recent comment from Sharjeel Usama:Hey Sir       I hope you are well. I have seen your websites ."https://tmsplugins.ticksy.com/ " I like it. I am interested in them. I would like to post my blog on your websites. Please let me kn ... Robert Blocking FeatureClosed   Amelia   Updated February 25, 2025 at 8:54am   8 Most recent comment from Robert:Thank you very much!I didn't know that there was such a page for improvements to Amelia.We can close this Ticket now. Thank you! :) Alejandro Amelia isnt connect with google calendar for employees.Closed   Amelia   Updated February 25, 2025 at 8:33am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. When you see an error in the top right, that says "Unable to connect to Google Calendar" when you enter your employee's profile, you probably alread ... Uwe Add the customer name to the calendar entryClosed   Amelia   Updated February 25, 2025 at 7:56am   6 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will ... Pino LabelsClosed   Amelia   Updated February 25, 2025 at 7:52am   4 Most recent comment from Marko Davidović:Hello again, Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way t ... Marc Agraz Solicitud de asistencia para transferir campos personalizados de Amelia a WooCommerceClosed   Amelia   Updated February 25, 2025 at 7:07am   3 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. This is what you can achive with Amelia. In Amelia/setting/payments, if you scroll down when the WooCommerce payment gateway is enabled, you will see the ...