We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jacqueline Lim Email NotificationClosed   Amelia   Updated March 6, 2025 at 1:36pm   5 Most recent comment from Stefan Petrov:Hi Jacqueline, I was just about to ask for the WP admin credentials, they i saw your message. Great to hear that! If you have any other questions, please open a new ticket and we will gladly help you ... Vrushabh Infozzle Regrading blocking the imageClosed   Amelia   Updated March 6, 2025 at 1:03pm   11 Most recent comment from Uroš Jovanović:Hello Vrushabh, Thank you for your patience. I wanted to inform you that the issue you're experiencing with accessing uploaded image files will be addressed in a future update. However, there is ... Olga way how the information at the end of the booking form is displayedClosed   Amelia   Updated March 6, 2025 at 12:59pm   4 Most recent comment from Stefan Petrov:Hi Olga, Here is the CSS code that you try  Custom code needs to be applied to the page where the booking form is. Depending on what you're using (Gutenberg blocks, or some page builder), adding ... Kinia Limit appointments per customer with WooCommerce payment methodClosed   Amelia   Updated March 6, 2025 at 12:55pm   5 Most recent comment from Stefan Petrov:No problem, i'm glad that we are on the same page. If you have any other questions, please open a new ticket and we will gladly help you there. Best regards.  Uriahs Conditional formatting "set cell content" adopting prefixClosed   wpDataTables   Updated March 6, 2025 at 12:33pm   6 Most recent comment from Miloš Jovanović:Hi Uriahs, You're welcome. Thanks again fo the suggestion and feedback.If anything else comes up, don't hesitate to create additional tickets. Uriahs How to create conditional formatting based on more than one column valueClosed   wpDataTables   Updated March 6, 2025 at 12:33pm   4 Most recent comment from Miloš Jovanović:Hi Uriahs, You're welcome. If anything new comes up, as you know, don't hesitate to open new tickets. Alex ampersand in data, problem when searching and filteringClosed   wpDataTables   Updated March 6, 2025 at 12:19pm   4 Most recent comment from Miloš Jovanović:Hi Alex, You are right, thank you for reporting this.This symbol is behaving differently; it is the opposite behaviour as that known bug we have with some other special characters.The bug we know is ... Steffi Remove employee email address from ICS fileClosed   Amelia   Updated March 6, 2025 at 11:05am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. At the moment, Amelia does not have a built-in option to hide the employee’s email address in the ICS file. In light of this, we encourage you to kindl ... Olga Incorrect apearing of InformationClosed   Amelia   Updated March 6, 2025 at 9:50am   4 Most recent comment from Stefan Petrov:Hi Olga, No problem, you are welcome. If you have any other questions, please open a new ticket and we will gladly help you there. Have a nice day.  Natalie PackagesClosed   Amelia   Updated March 6, 2025 at 9:47am   7 Most recent comment from Stefan Petrov:Hi Natalie, Unfortunately, we do not offer that option. Since this is a different topic, I kindly ask you to open a new ticket and provide the details there. This will help our support team locate the ... Olga Possibility of deleting not necessary informationClosed   Amelia   Updated March 6, 2025 at 9:06am   4 Most recent comment from Uroš Jovanović:Hello Olga, Glad to be able to assist you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite version ... Kiley Grimes PHP Cron event notifications not sending to customersClosed   Amelia   Updated March 6, 2025 at 8:54am   7 Most recent comment from Uroš Jovanović:Hello Kiley, The cron job configured for Amelia (with the WP Crontrol plugin) is set to run every 15 minutes: Amelia doesn't have any impact on cron jobs - they are performed and executed by WP ... Noémie SEGUY ConfigurationClosed   Amelia   Updated March 6, 2025 at 8:17am   13 Most recent comment from Stefan Petrov:Hi Noemie, Thanks for your kind words. Unfortunately, Amelia won’t allow a customer to book the same appointment (same time and day) twice, as it recognizes that there is already a booking associate ... Olga Group booking in 1 serviceClosed   Amelia   Updated March 6, 2025 at 8:13am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Yes, and no. You can have group bookings. You just need to set up in services that the maximum capacity is 12. The time slots will remain available and v ... Alanis Michiels Notifications are send in the wrong languageClosed   Amelia   Updated March 6, 2025 at 8:07am   6 Most recent comment from Stefan Petrov:Hi Alanis, Thanks for the credentials, here is what i can see. The WMPL configuration is correct, however, since Dutch is the default language, there is no need for adding the same language in Additon ...