We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

ronnie adams Notification sometimes not sendingClosed   Amelia   Updated March 5, 2025 at 9:49am   2 Most recent comment from Stefan Petrov:Hi Ronnie, The usual issue occurs when there's a third-party SMTP configuration in addition to the Amelia email settings. In most cases, this setup works fine, but we always recommend configuring ... Rush Request for Previous Amelia VersionClosed   Amelia   Updated March 5, 2025 at 8:54am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3830940/ Our agent ... Charlotte Events expiredClosed   Amelia   Updated March 5, 2025 at 8:16am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. You will need to delete them if you want to remove them straight away. In light of this ... Christian Amelia Blocks not appearingClosed Pre-purchase questions for Amelia   Updated March 5, 2025 at 8:14am   4 Most recent comment from Stefan Petrov:Hi Christian, It could be a conflict with third-party plugins. In most cases, when the booking form isn’t visible on the frontend, it’s due to a conflict with a caching plugin. If you have a cachi ... lucas Issue with rescheduling canceled appointments after the past dateClosed   Amelia   Updated March 5, 2025 at 8:13am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. Canceled appointments cannot be rescheduled since they are not active they are canceled ... Magnoni Carlo Lay.out and event expire dateClosed   Amelia   Updated March 5, 2025 at 8:10am   2 Most recent comment from Stefan Petrov:Hi Carlo, Thanks for reaching out to us. Unfortunatelly, there is no option to increase the height and width within the Customization options, the only solution would be with the CSS code. Events do n ... Angelique Hübner Waiting listClosed Pre-purchase questions for Amelia   Updated March 5, 2025 at 7:38am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. If you already have our licenses, please write to us in the Amelia category. The reason we ask you to do this is that there has been a lot of abuse. Beca ... Ted Northrup data displaysClosed   Master-Detail Tables for wpDataTables   Updated March 4, 2025 at 7:16pm   3 Most recent comment from Miloš Jovanović:Hi Ted, As mentioned on your other tickets, my sincere apologies for all this waiting time.We had serious issues with the notifications on this ticket system.We added a new message system directly on ... Colin Send email for payment before appointmentClosed   Amelia   Updated March 4, 2025 at 3:18pm   4 Most recent comment from Uroš Jovanović:Hello Colin, Really sorry to hear that you feel that way about the lack of this option in Amelia. It probably can be done with some custom work, but our developers are very busy at the moment, working ... Marc Agraz Consulta sobre posibilidad de endpoint entrante en Amelia para automatizar cancelacionesClosed   Amelia   Updated March 4, 2025 at 1:03pm   2 Most recent comment from Uroš Jovanović:Estimado Dr. Marc Agraz, Probablemente sea posible lograr esta integración con un desarrollo personalizado. Sin embargo, en este momento, nuestros desarrolladores están ocupados con tareas prioritar ... Marc Agraz Problema con el envío de correos para restablecer contraseñas en el Panel del Cliente de AmeliaClosed   Amelia   Updated March 4, 2025 at 12:42pm   2 Most recent comment from Uroš Jovanović:  Hola Marc, Gracias por contactarnos. Para poder investigar más a fondo el problema, ¿podrías proporcionarnos las credenciales de administrador de tu sitio? Esto nos permitirá rev ... EduNova amelia email notificationsClosed   Amelia   Updated March 4, 2025 at 12:26pm   5 Most recent comment from Marko Davidović:Hello again, This is not issue with Amelia and you can use any mail that you would like but for this you need to reach out to your mail provider so that they can give you the correct data and set of c ... Charlotte Export preferencesClosed   Amelia   Updated March 4, 2025 at 12:23pm   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. what you want to achieve is not possible at this time I'm afraid. In light of this ... Jordi Problems with block hoursClosed   Amelia   Updated March 4, 2025 at 12:21pm   2 Most recent comment from Stefan Petrov:Hi Jordi, I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3829581/ For future reference, please don't open mul ... Lee Kaninthanond Calendar view for adminClosed   Amelia   Updated March 4, 2025 at 11:23am   4 Most recent comment from Stefan Petrov:You are welcome, Lee. If you have any other questions, please open a new ticket and we will gladly help you there. Have a nice day.