As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Pascal Correa Problemas con la aplicacionClosed   Amelia   Updated March 13, 2025 at 12:07pm   6 Most recent comment from Marko Davidović:Hello again, As soon as it pops up we will respond to is straight away. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly hel ... LT Default Rows per PageClosed   wpDataTables   Updated March 13, 2025 at 10:23am   3 Most recent comment from LT:Hello, Miloš You no longer see the problem because I solved it manually. Some table rows appeared with “style {display: none}” and I had to manually put “display: table-row” in the manual CSS ... Nicolas Kanefer Daylight time issueClosed   Amelia   Updated March 13, 2025 at 10:17am   2 Most recent comment from Stefan Petrov:Hi Nicolas, Thanks for reaching out to us. To resolve this issue, you’ll need to configure your timezone settings to the nearest city in your time zone. It’s important to choose the exact city bec ... Chen van der Sluijs FactuurClosed   Amelia   Updated March 13, 2025 at 10:06am   2 Most recent comment from Stefan Petrov:Hello Chen, Thanks for reaching out to us. You can download invoice from your TMS store account. Please log into our store and under "My Licenses" click on the Three Dots: From here, go to View you ... IC Concept Custom Fields "Select" and placeholderClosed   Amelia   Updated March 13, 2025 at 9:40am   9 Most recent comment from Stefan Petrov:Hello, You can hide this placeholder by going to Customize settings, then selecting the Step by Step v2 template / Customer Information / Labels  In Labels, just add "space" to those fields that you ... Carly Caudle Hours of availability on step by step booking form, email notifications, text opt-inClosed   Amelia   Updated March 13, 2025 at 8:58am   2 Most recent comment from Stefan Petrov:Hi Carly, Thanks for reaching out. Below are the answers to your questions: Changing Hours of Availability on the Step-by-Step FormThe employee's work hours take priority over the global settings ... pierre-franck sentenac employee (me) indisponibleClosed   Amelia   Updated March 13, 2025 at 9:09am   5 Most recent comment from Marko Davidović:Hello agian, We can not longer log in to your site? Was this one time of login? If it is pelse send us a new login that we can use for couple of days just in case our other teams need to log in and ta ... Pascal Correa Los estados de citas no se pueden cambiarClosed   Amelia   Updated March 13, 2025 at 8:28am   7 Most recent comment from Stefan Petrov:Hola Pascal, Lamentablemente, las credenciales proporcionadas son incorrectas. ¿Podrías enviar las correctas, por favor? Zainab a white blank spaceClosed   Amelia   Updated March 13, 2025 at 7:37am   4 Most recent comment from Marko Davidović:Hello again, My apologies I have now double checked and there is some misunderstanding all is working fine the organizer should be displayed bellow the name  As it is on your site  So this is by d ... Gorast Cvetkovski Is there an option for different notification when employee makes the reservation?Closed   Amelia   Updated March 13, 2025 at 7:28am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. You can create new notifications for each service but there is no difference in appoint ... Ray Smith Functionality QuestionsClosed   Amelia   Updated March 13, 2025 at 7:19am   10 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad if we were able to help you. We will close this tiekt but should you have any further inquiries, we kindly request that you open separate tickets for ... thomas djoudi QueueClosed   Amelia   Updated March 13, 2025 at 7:06am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. There is waiting list only for events not for services. If you want this for services this is not possible Im afraid but if you want this for event you c ... chesnaud tickets leftClosed   Amelia   Updated March 13, 2025 at 6:40am   9 Most recent comment from Marko Davidović:Hello again, My apologies I forgot to ask this before, but may I ask you for a small favor if you don’t mind?  There are a few places with reviews about plugins that matter to our future customers. ... Sandra Carrasco DesmarkarteClosed   Amelia   Updated March 13, 2025 at 6:11am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We can only help up to a point with regular notification and if they are working for cron you need to reach out to your hosting provider. For cron the be ... Craig Tucker Automatic UpdatesClosed   Amelia   Updated March 13, 2025 at 5:54am   4 Most recent comment from Marko Davidović:Hello again, We can ask our Dev team to take a look if you wish but they will need temporary admin access to your site and access to the database. Looking forward to your reply.