We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Kyle Miller custom fieldsClosed   Amelia   Updated March 6, 2025 at 7:46am   5 Most recent comment from Marko Davidović:Hello again, This data will be tied to that event same as appointments this is not tied to a customer profile. So you can edit appointment and see custom field or you can edit event and attendees and ... Olga size booking form/calendarClosed   Amelia   Updated March 6, 2025 at 7:34am   4 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad if we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gl ... Ema NotificationsClosed   Amelia   Updated March 6, 2025 at 7:30am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Please try and setup SMPT this is the best way and we can only help up to a point if you are using SMTP. PHP mail is not recommended and WP mail is a thi ... François-Xavier One calendar for events and meetingsClosed   Amelia   Updated March 6, 2025 at 6:32am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. Events and appointments are completely different features and they can not be combined. ... Annet Muru Automatic Booking CancellationClosed   Amelia   Updated March 6, 2025 at 6:25am   6 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will ... Richard Hyjack custom code in button getting strippedClosed   Master-Detail Tables for wpDataTables   Updated March 5, 2025 at 3:58pm   1 Most recent comment from Richard Hyjack:In WpDataTables we've added a button that launches into a new page using html code and target="_blank",In Master Detail Tables, the code to open in a new window is getting stripped out and not w ... Felicia Westerlund Google Calendar Integration ProblemsClosed   Amelia   Updated March 5, 2025 at 2:03pm   5 Most recent comment from Stefan Petrov:Hi Felicia, Thanks for the follow-up. Great to hear that the issue is solved. If you have any other questions, please open a new ticket and we will gladly help you there. Have a nice day.  stephanie Gas Everwest calendarClosed   Amelia   Updated March 5, 2025 at 12:03pm   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. You can do that in 2 ways If you completed Google or Outlook calendar you can create busy event in emplyoee calendar and then those time slots will not s ... Pascal Correa Mostrar nombre de usuario en HeaderClosed   Amelia   Updated March 5, 2025 at 11:55am   2 Most recent comment from Stefan Petrov:Hola Pascal, Gracias por contactarnos. Lamentablemente, actualmente no hay una forma de ver exactamente quién creó una nueva cita (cliente, empleado o administrador). Sin embargo, hay un indicador e ... Gorast Cvetkovski Margins for the FormsClosed   Amelia   Updated March 5, 2025 at 10:30am   4 Most recent comment from Stefan Petrov:Nema na cemu. Tu smo da pomognemo :) Pozdrav.  precious Imafidon i cannot create a new category page because it keeps reloadingClosed   Amelia   Updated March 5, 2025 at 10:29am   14 Most recent comment from Marko Davidović:Hello again, Here is the message in a polite and professional tone: You can always send us your staging site, and on the staging site, you can remove any sensitive data you don't want us to s ... Jason Weimer Add a selection for each service participantClosed   Amelia   Updated March 5, 2025 at 10:21am   5 Most recent comment from Stefan Petrov:Hi Jason, A customer can select multiple appointments for different services in the cart. However, there is no option to book them for the same timeslot unless they select different services for the s ... Charles Kaduru CHARGING CUSTOMERS A FEEClosed   Amelia   Updated March 5, 2025 at 10:17am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. You can not achieve this with Amelia. Prices are same for all customers the prices can ... Robert Staddon Remove "+1" from phone number in Step BookingClosed   Amelia   Updated March 5, 2025 at 10:16am   7 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will ... margaret problem with Step by step booling formClosed   Amelia   Updated March 5, 2025 at 10:15am   18 Most recent comment from Stefan Petrov:Hi Margaret, That's noted, however, you can also suggest and improvement or feature that you want to see on our feature suggestion page. If you have any other questions, please open a new ticket ...