We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jack Emails not workingClosed   Amelia   Updated February 25, 2025 at 7:04am   2 Most recent comment from Marko Davidović:Hello again, I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3808495/ For future reference, please don't open ... Jack Emails IssueClosed   Amelia   Updated February 25, 2025 at 7:03am   2 Most recent comment from Marko Davidović:Hello again, I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3808495/ For future reference, please don't open ... Nicolas Amelia lite --> standardClosed   Amelia   Updated February 25, 2025 at 6:51am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Something is not set up properly. Please check the shortcode that you have placed there and check the employee work hours. The availability of the servic ... Chris Displaying Aggregated Survey Results in wpDataTables + Form Integrations? Pre-purchase questions for wpDataTables   Updated February 24, 2025 at 3:58pm   1 Most recent comment from Chris:Hello, I’m looking for a way to display survey results in a structured table instead of listing raw submissions. Ideally, I want: Rows = Survey answersColumns = Demographics (e.g., age, gender, reg ... Cristiane Sorting event participants   Amelia   Updated February 24, 2025 at 3:31pm   2 Most recent comment from Uroš Jovanović:Hello Cristiane, Thank you for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https:// ... Wendy Mobile Amelia not loading   Amelia   Updated February 24, 2025 at 3:27pm   2 Most recent comment from Uroš Jovanović:Hello Wendy, Thank you for reaching out to us. Please check if you can see the booking form on the page when you are not logged in to WordPress or when you are looking from the incognito mode. If this ... Petr web hook documetation   Amelia   Updated February 24, 2025 at 2:43pm   17 Most recent comment from Uroš Jovanović:Hello Petr, Glad to be able to assist you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite version ... Peter Reilly table cellsClosed   wpDataTables   Updated February 24, 2025 at 2:27pm   4 Most recent comment from Miloš Jovanović:Hi Peter, You're welcome. Thank you for the feedback. Yes, our developers are planning to add some customization options for the loader, but we can't say an ETA on it.If any new question com ... Timo Larsgaard Custom time before appointmentClosed   Amelia   Updated February 24, 2025 at 2:23pm   6 Most recent comment from Stefan Petrov:Hi Timo, Unfortunately, we can't guarantee that, as we haven't tested it ourselves, and we currently do not offer customization. However, you're welcome to test it on your end. Vrushabh Infozzle Regarding employee panel for multiple service filtersClosed   Amelia   Updated 3 weeks ago   5 Most recent comment from Vrushabh Infozzle:Hi Stefan  We are sending Amelia notifications with custom field values, including an image upload field. While the custom field data appears in the notification, employees are unable to open the upl ... Idel Configure certain services without the user having to choose a specific date and timeClosed   Amelia   Updated February 24, 2025 at 2:13pm   8 Most recent comment from Uroš Jovanović:Hello Idel, Glad to be able to assist you. I will have this ticket closed now. Ken Plus sign inoperable after 1 registrantClosed   Amelia   Updated February 24, 2025 at 2:07pm   2 Most recent comment from Stefan Petrov:Hi Ken, Thanks for reaching out to us. We have seen this issue before, but it was occurring only on the old booking form. Strange to see it happens again on the new booking form. May i ask you to chec ... Marius Issue with Amelia Hooks Not Firing Consistently for Employee RoleClosed   Amelia   Updated February 24, 2025 at 1:35pm   11 Most recent comment from Stefan Petrov:Hi Marius, No problem, you are welcome, as always. If you have any other questions, please open a new ticket and we will gladly help you there. Have a nice day.  David Blevins Custom FieldsClosed   Amelia   Updated February 24, 2025 at 12:55pm   4 Most recent comment from Stefan Petrov:Hi David, No problem at all. If you have any other questions, please open a new ticket and we will gladly help you there. Have a nice day.  George AMELIA RESERVATION LIMIT(S) AND OTHERS   Amelia   Updated February 24, 2025 at 12:04pm   4 Most recent comment from Uroš Jovanović:Hello George, You can take a look at the following link for this purpose: https://wpamelia.com/wp-hooks-customers/ Let me know if that works for you.