As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Clement rhein reminders to clientsClosed   Amelia   Updated March 19, 2025 at 6:27pm   2 Most recent comment from Uroš Jovanović:Hello Clement, Thank you for reaching out to us. For that purpose, you will need to set up a cronjob on your website. cron is a Linux utility that schedules a command or script on your server to run ... Guillaume Lahaye Dead clic - Make full service box clickable instead of only buttonClosed   Amelia   Updated March 19, 2025 at 5:21pm   2 Most recent comment from Uroš Jovanović:Hello Guillaume, Thank you for reaching out and sharing this issue with us. At the moment, there is no specific solution to address the dead clicks on the image of services instead of the button. Howe ... Jorge What Happens to a Canceled Purchase in WooCommerce?Closed   Amelia   Updated March 19, 2025 at 5:18pm   2 Most recent comment from Uroš Jovanović:Hello Jorge, Thank you for your question! You can control how bookings made through WooCommerce are handled in Amelia by setting up the rules on the "Amelia > Settings > Payments" page. There, you can ... Sebastian Wilck Bug report: Woocommerce/Unpaid Bookings result in appointment with PayPalClosed   Amelia   Updated March 19, 2025 at 5:15pm   2 Most recent comment from Uroš Jovanović:Hello Sebastian, Please note that when WooCommerce handles payments, the payment processing and order status updates are managed on their end. If the issue is related to when the appointment is create ... Youssef Hesham Facebook Pixel Events Aren't workingClosed   Amelia   Updated March 19, 2025 at 5:04pm   2 Most recent comment from Uroš Jovanović:Hello Youssef, Thank you for reaching out to us. Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we can log in and take a look ‘from the inside’ as ... Elizabeth Finlan Appointment times on website have changed themselvesClosed   Amelia   Updated March 19, 2025 at 4:01pm   2 Most recent comment from Uroš Jovanović:Hello Elizabeth, Thank you for reaching out to us. Please provide me a temporary WP-admin (administrator) user for your website where this happens, so we could log in and take a look ‘from the ins ... Angel Orenes Update the pluginClosed   wpDataTables   Updated March 19, 2025 at 3:59pm   2 Most recent comment from Miloš Jovanović:Hi Angel, in regards to updating your plugin, the most important step is to check this option; In the main plugin settings/'Prevent deleting tables in database'. When you have that enabled, ... Aurélie MARTIN probleme avec réservationClosed   Amelia   Updated March 19, 2025 at 3:41pm   2 Most recent comment from Uroš Jovanović:Bonjour Aurélie, Pour mieux comprendre et résoudre ce problème, pourriez-vous s'il vous plaît nous fournir des captures d'écran des erreurs ou des blocages rencontrés lors de la réser ... Charlotte notification is not sent in the second languageClosed   Amelia   Updated March 19, 2025 at 2:49pm   25 Most recent comment from Uroš Jovanović:Hello Charlotte, Thank you for the update! I'm glad to hear it worked. Let me know if you need anything else. Scott Mason Master-detail data does not display on page when using %% placeholders and GET methodClosed   Master-Detail Tables for wpDataTables   Updated May 12, 2025 at 1:20am   8 Most recent comment from Scott Mason:hi Milos, I am still encountering this issue.Would it be possible to get an update on this?Scott Nilesh Membership FeatureClosed Pre-purchase questions for Amelia   Updated March 19, 2025 at 9:41am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. And this is not on our roadmap since this will require creating almost new plugin from ... Kaella Charette Unable to put :30 in an eventClosed   Amelia   Updated March 19, 2025 at 9:37am   2 Most recent comment from Marko Davidović:Hello again, In general settings please try and set default time slot step to 5 minutes for example. This should help. Should you have any further inquiries, we kindly request that you open separate t ... shikha Not able to edit entry and filter at same timeClosed   wpDataTables   Updated 2 weeks ago   3 Most recent comment from shikha:Wh wpdata table team is not helping on this Jiri color task calendatClosed   Amelia   Updated March 19, 2025 at 8:49am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. Waht you want to achieve is not possible Im afraid. Our Dev team is working on backend ... Charlotte Export listClosed   Amelia   Updated March 19, 2025 at 8:41am   11 Most recent comment from Marko Davidović:Hello again, Unfortunately, no we can't provide you with an eta I'm afraid. This should be fixed in one of the future updates hopefully in the next one but we cannot make any promises in tha ...