As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

David NotificationsClosed   Amelia   Updated March 19, 2025 at 7:13am   2 Most recent comment from Uroš Jovanović:Hello David, This issue is likely caused by emojis in the notification content. Amelia currently does not support saving notifications that contain emojis. Try removing them and saving again, and it s ... Saskia LOADS OF REGISTARITIONS without bookingsClosed   Amelia   Updated March 19, 2025 at 6:59am   6 Most recent comment from Uroš Jovanović:Hello Saskia, Thank you for the update! I appreciate you letting me know. If anything else comes up, feel free to reach out. Elian Goncalves Employee Panel 2.0 pending issueClosed   Amelia   Updated March 19, 2025 at 6:34am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. You are still using 1.0 old outdated version that is not maintained anymore please change to 2.0 and purge the cache and let us know if everything is fin ... Eddy /hahn Is it possibleClosed Pre-purchase questions for Amelia   Updated March 18, 2025 at 3:34pm   4 Most recent comment from Uroš Jovanović:  Hello Farrah, Thank you for reaching out! Could you please provide the email address you used for the purchase? That way, I can help you recover your purchase details and assist you ... Brian McClimens MySql join statements not working.Closed   wpDataTables   Updated March 18, 2025 at 3:13pm   3 Most recent comment from Brian McClimens:Thank you so much for the detailed reply!It seems the main issue that I was running into had to do with columns that would have had the same name.  Using aliases did the trick.queries like the follow ... Lysann Amelia plugin not showing on websiteClosed   Amelia   Updated March 18, 2025 at 3:03pm   6 Most recent comment from Uroš Jovanović:Hello Lysann, Thank you for the update on this. Please check if you can see the booking form on page when you are not logged in WordPress or when you are looking form the incognito mode? If this is th ... Marion Delval renouvellement abonnementClosed   Amelia   Updated March 18, 2025 at 2:53pm   2 Most recent comment from Uroš Jovanović:Bonjour Marion, Merci pour votre message. Pour bénéficier du tarif de 129 euros, nous pouvons procéder à un remboursement de votre licence actuelle, après quoi vous pourrez acheter une nouvelle l ... Ken Barrett Discounts on bookings for membersClosed   Amelia   Updated March 18, 2025 at 2:35pm   2 Most recent comment from Uroš Jovanović:Hello Ken, Thank you for reaching out. Currently, Amelia does not have a built-in option to apply membership-based discounts through WooCommerce or Paid Memberships Pro. Discounts in Amelia can only b ... Michelle A Matthews Woocomerce Integration Email FailureClosed   Amelia   Updated March 18, 2025 at 10:22am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. This could be related to your rules. Amelia creates and updates appointments completed through WooCommerce based on the rules configured in Amelia Setti ... Sofia Translation to GreekClosed   Amelia   Updated March 18, 2025 at 10:14am   2 Most recent comment from Uroš Jovanović:Hi Sofia, Thank you for reaching out! Could you please provide a screen recording of the issue you're facing with the translations not appearing in the interface? This will help us understand the ... Lucas Packages and E-mail NotificationsClosed   Amelia   Updated March 18, 2025 at 10:08am   2 Most recent comment from Uroš Jovanović:Hi Lucas, To include Zoom links, time, and dates in the package purchase email, you'll need to add appointment-related placeholders to the %package_appointments_details% configuration. Then, incl ... Mathieu Galfré impossible to register event in back office 403 errorClosed   Amelia   Updated March 18, 2025 at 9:47am   4 Most recent comment from Uroš Jovanović:Hello Mathieu, Thank you for reaching out to us. Can you please let me know if there is any customer or employee with the same email as the admin user with which you were logged in when this error occ ... razvan Calendar Working hoursClosed   Amelia   Updated March 18, 2025 at 9:46am   6 Most recent comment from Marko Davidović:Hello again, We are glad to hear that and should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there. We wish you all t ... Georgina Back button on booking formClosed   Amelia   Updated March 18, 2025 at 9:37am   4 Most recent comment from Uroš Jovanović:Hello Georgina, Thank you for the update on this. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite ... razvan employee sees no eventsClosed   Amelia   Updated March 18, 2025 at 8:34am   5 Most recent comment from razvan:Ok, thank you, i will do that.