We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jan Riedel Payement with MollieClosed   Amelia   Updated February 27, 2025 at 7:56am   3 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. In Square as well as in Mollie, an appointment is created and if the payment fails, you would need to manually cancel the appointment. This payment metho ... Martin Coupon Visibility on Event BookingsClosed   Amelia   Updated February 27, 2025 at 7:30am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. At this time this is not possible to check there in light of this, we encourage you to ... JEAN-CHARLES VINCENT RéservationsClosed   Amelia   Updated February 27, 2025 at 7:05am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. The plugin cannot be used for multi-day bookings. It's currently limited to appoin ... Uriahs Uploading images from table failing   wpDataTables   Updated February 26, 2025 at 6:36pm   3 Most recent comment from Uriahs:I'm making use of Ultimate Member and I can see that the user role I created using it already has that capability for upload_files, this all worked fine before, not sure why it stopped working.I ... Steve buffer times by employeeClosed   Amelia   Updated February 26, 2025 at 3:21pm   2 Most recent comment from Uroš Jovanović:Hello Steve, Thank you for your suggestion! Currently, there is no option to set buffer time by employee in Amelia. However, we will pass this idea along to our development team for consideration. Fee ... Antony Touma Collect information about additional attendeesClosed   Amelia   Updated February 26, 2025 at 3:20pm   2 Most recent comment from Uroš Jovanović:Hello Antony, Thank you for your message. I understand the importance of being able to collect additional attendee information when purchasing multiple tickets. I wanted to inform you that this featur ... Vlad Ionut Stoian Dinamically Populated Gravity Form Pre-purchase questions for wpDataTables   Updated February 26, 2025 at 3:02pm   2 Most recent comment from Miloš Jovanović:Hi Vlad, Sorry to disappoint you, but at this time, we don't have any built-in solution to achieve this. You can suggest it to our developers, though - they will do their best to make a solutio ... Raj Sathi Increase the cost of service depending on the number of customersClosed   Amelia   Updated February 26, 2025 at 3:00pm   2 Most recent comment from Uroš Jovanović:Hello Raj, Thank you for reaching out to us. For that purpose, you will need to enable the "The price will multiply by the number of people" option on the Amelia > Services > Duration and Pricing page ... AMINE zapier alternativesClosed   Amelia   Updated February 26, 2025 at 2:54pm   2 Most recent comment from Uroš Jovanović:Hello Amine, If you’re looking to use Zapier alternatives like Albato, I recommend checking out how to use webhooks in Amelia. You can read more about it in this article:Webhooks in Amelia This will ... Michael Alvear I upgraded but it won't let me download   wpDataTables   Updated February 26, 2025 at 2:30pm   4 Most recent comment from Miloš Jovanović:Hi Michael,  Please follow this guide and it should be solved : Are You Getting “The link you followed has expired” Error in WordPress? If our article does not load for any reason, you can also ... ABDUL ZAKARIYA Signing up to an eventClosed   Amelia   Updated February 26, 2025 at 1:50pm   4 Most recent comment from Stefan Petrov:Hi Adbul, Sure, apologies i forgot to add the link. Its all explained in this article, but should you have additional questions, feel free to ask.    Rishon Talkar Amelia employee cannot edit category / servicesClosed   Amelia   Updated February 26, 2025 at 10:25am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. Only individual appointments can be shown separately but group appointment is just one ... Kuldeep Employee's ability to add clientsClosed   Amelia   Updated February 26, 2025 at 10:16am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. At this time employees can only book with the existing customer but from the next update should be this week employees can create new customers if you al ... Nicolas Kanefer Wait list option disabledClosed   Amelia   Updated February 26, 2025 at 10:03am   2 Most recent comment from Uroš Jovanović:Hello Nicolas, Thank you for reaching out to us. For that purpose, you will have to download the Elite version of the plugin that you can find on the TMS store. After that, install it on your website, ... Charles Oudoux Urgent : Problème redirection clientClosed   Amelia   Updated February 26, 2025 at 9:24am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. That's WordPress' default email for every new user. I don't know if you can disable it through WordPress settings, but I do know that yo ...