Hello Shigeru,

Thank you for reaching out to us.

Words can be changed using POEDIT or Loco Translate for example very easily. I suggest you install Loco Translate and then translate these strings.

If you want to use POEDIT then this is an instruction:

1. Download the Amelia plugin from CodeCanyon and save the .zip file on your computer.

2. Unzip the downloaded .zip file.

3. You need to download and install POEDIT. 

4. After that open the program and open the file from the extracted folder on your computer ameliabooking/languages/fr_FR/wpamelia-fr_FR.po.

5. Translate all the strings that are not translated

6. Save the translation.

7. Go to ameliabooking/languages/fr_FR/ folder and copy these two files called wpamelia-fr_FR.po and wpamelia-fr_FR.mo back to your website in the location ../wp-content/plugins/ameliabooking/languages/fr_FR/.

This is an example of the French language, but you will choose yours.

Hope this helps If you have any more questions, don't hesitate to ask.

Hello Shigeru,

Thank you for clearing that up.

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hello Shigeru,

I was unable to log into your website. Can you please try it out and let me know if it works or not?

Looking forward to your reply.

Hello Shigeru,

Unfortunately, it still does not work from my side.

Is there anything else I need to do to log into the admin dashboard of your website?

Looking forward to your reply.

Hello Shigeru,

Thank you for the credentials.

Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed.

Can you please change the theme and see if the issue is resolved? If not, then please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved (it should be). If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred. Once it does reoccur, you will have found the plugin causing the issue.

Hello Shigeru,

I have not performed any changes to your website. 

Does it still not work?

Hello Shigeru,

Is this issue caused by the Amelia plugin?

Looking forward to your reply.

Hello Shigeru,

Thank you for the update on this.

Do I have your permission to update the Amelia plugin to the latest version and you can test it out afterward?

Looking forward to your reply.

Hello Shigeru,

Thank you for the update on this.

Can you please let me know if there is any customer or employee with the same email as the admin user with which you were logged in when this error occurred?

If that is the case, you should change the email of that customer or employee and it will be resolved as it causes a conflict between roles and permissions.

Hello Shigeru,

Please provide me with the database access (phpMyAdmin) and I will check it out there and let you know what the exact issue is.

I am looking forward to your update on this.

Hello Shigeru,

Thank you for the update on this.

I will have this ticket closed,