We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Lawrence Robinson Events in AmeliaClosed   Amelia   Updated March 1, 2024 at 2:59pm   6 Most recent comment from Stefan Petrov:Thanks,You are welcome.If you have any other questions, please feel free to open a new ticket and we will gladly help you there.Have a nice day! ronnie adams intermittent time zone placeholder - not always displayingClosed   Amelia   Updated March 1, 2024 at 2:45pm   4 Most recent comment from Stefan Petrov:Hello ronnie,If i understand right, the %time_zone% placeholder is not displaying the time correctly in notifications or sometimes it doesn't work at all? Guillaume Lahaye Bug on Catalog Booking v2 confClosed   Amelia   Updated March 1, 2024 at 2:10pm   18 Most recent comment from Aleksandar Vuković:It's already on our developers' "To-Do" list, so I hope the improvement will be implemented in the near future.Please feel free to reach out to us if you have any further questions or concer ... Wake Miami Logic option for additional serviceClosed   Amelia   Updated March 1, 2024 at 1:23pm   4 Most recent comment from Stefan Petrov:Hello Wake Miami,I see now, this is related to "conditional" formatting. Unfortunatelly, currently, this is not available within Amelia options, but feel free to suggest it on our feature suggestion ... Margarita Change customer name doesn't workClosed   Amelia   Updated March 1, 2024 at 1:19pm   3 Most recent comment from Margarita:Hi Stefan,thanks for checking and adding it to your list of fixes.I'm looking forward to that fix and update.Kind RegardsCorinna Henry Service availability not tied to employeeClosed   Amelia   Updated March 1, 2024 at 12:57pm   4 Most recent comment from Stefan Petrov:Hello Henry,Thanks for the additional information.Let say that we look at the "venue" as "service". This service can't be configured to be booked at certain times without the employee working hou ... Daisuke Kikuta Some reservations are not reflected in Google CalendarClosed   Amelia   Updated March 1, 2024 at 12:33pm   2 Most recent comment from Stefan Petrov:Hello Daisuke,I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3595709/ For future reference, please don't ope ... Dave Coleman SMS IntegrationClosed   Amelia   Updated March 1, 2024 at 12:13pm   2 Most recent comment from Stefan Petrov:Hello Dave,Thanks for reaching out to us.Amelia uses SMS provider services that is US based, but for each country, according to the carriers, different prices are offered.Here is the full list for Aus ... Sam NotificationsClosed   Amelia   Updated March 1, 2024 at 11:04am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.No, they can not choose they will receive all of them if you enable mail and SMS for example.In light of this, we encourage you to kindly consider submitt ... Barez Khalid asking about a featureClosed Pre-purchase questions for wpDataTables   Updated March 1, 2024 at 11:02am   2 Most recent comment from Miloš Jovanović:Hello,I believe we have the solution for your use case. We got this add-on Master-Details , which can be used if you wish to first present an initial table with less data/ less columns; then if a user ... Minh-Thu Lam Notifications for PackagesClosed   Amelia   Updated March 1, 2024 at 10:43am   2 Most recent comment from Stefan Petrov:Hello Minh-Thu,Thanks for reaching out to usUnfortunatelly, only the "package purchased" notification will be sent, once the customer books a package. The "appointment approved" or "appointment pendi ... Quentin Error after update to v6.2Closed   wpDataTables   Updated March 1, 2024 at 10:40am   4 Most recent comment from Miloš Jovanović:Hi Quentin, I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets.   I wanted ... Owen Greaves New Folder FeatureClosed   Master-Detail Tables for wpDataTables   Updated March 1, 2024 at 10:30am   5 Most recent comment from Miloš Jovanović:Hi Owen,It depends which licence type for wpDataTables you have currently, Annual/Yearly subscription based or a Lifetime type.If it is a Yearly licence, you can simply upgrade it from your Store Acco ... Luca Turrin Service available fromClosed   Amelia   Updated March 1, 2024 at 10:14am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Specific date for specific service can only be set via special days. You can read more about this option on this link https://wpamelia.com/configuring-sc ... Marius Notifications by e-mailClosed   Amelia   Updated March 1, 2024 at 9:42am   2 Most recent comment from Stefan Petrov:Hello Marius,Let's continue the troubleshooting on this ticket - https://tmsplugins.ticksy.com/ticket/3568390/We will do our best to be as fast as possible. Will provide an update on that ticket ...