As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Soubhi Abla Client Panel Not LoadingClosed   Amelia   Updated March 12, 2024 at 4:41pm   2 Most recent comment from Uroš Jovanović:Hello Soubhi,Thank you for reaching out to us.Typically, such problems arise due to conflicts with either your website's active theme or another installed plugin. Could you try switching to a dif ... Silvia Tofoni EVENTS FEATURESClosed   Amelia   Updated March 12, 2024 at 3:38pm   2 Most recent comment from Stefan Petrov:Hello Silvia,Thank for reaching out to us.You need to navigate to Customize / Event List 2.0 / Event Info / Option and you can find the option to hide the capacity. Peter Sailing Club - Hourly Sailboat RentalsClosed Pre-purchase questions for Amelia   Updated March 12, 2024 at 3:09pm   8 Most recent comment from Stefan Petrov:Hello Peter,Perhaps, there is a misunderstanding. The customer can only choose multiple appointments (more than one timeslot) if he uses the Cart feature. If he chooses multiple appointments (timeslot ... haytham google work spaceClosed   Amelia   Updated March 12, 2024 at 1:58pm   2 Most recent comment from Uroš Jovanović:Hello Haytham,Thank you for reaching out to us.We have not had many users using google workspace, but it should work just fine.Please let me know if this works from your end or not.Looking forward to ... Dorota Problems with amelia settingsClosed   Amelia   Updated March 12, 2024 at 1:49pm   2 Most recent comment from Uroš Jovanović:Hello Dorota, Thank you for reaching ou to us. 1. For that purpose, you can take a look at the following article. 2. You can hide the Employee field on the Amelia/Customize page. But, before that, y ... Melissa Amelia notificationsClosed   Amelia   Updated March 12, 2024 at 11:22am   17 Most recent comment from Stefan Petrov:Hello Melissa,You are most welcome, i'm glad that i could help.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a few places with ... Guillaume Calendar optionsClosed   Amelia   Updated March 12, 2024 at 10:46am   2 Most recent comment from Stefan Petrov:Hello Guillaume,Thanks for reaching out to us.By default, this option is not available, and the step where the service selection is will always be the first step. In cases where you only have one ser ... Robert Scrolling issue when booking on mobileClosed   Amelia   Updated March 12, 2024 at 10:44am   4 Most recent comment from Stefan Petrov:Hello Robert,Thanks for the feedback. Great to see that it's working now.Well, this is how the Amelia works by default, (working as designed), but certainly we will look forward to improving this ... Tom Miller Payment to Multiple Bank AccountsClosed   Amelia   Updated March 12, 2024 at 10:10am   2 Most recent comment from Stefan Petrov:Hello Tom,Thanks for reaching out to us.Unfortunatelly, when you want to enable the payment option, you can only set the credentials for one account. The WooCoomerce option can be integrated with Amel ... Athanasios Mousiolis Floating blockClosed   Amelia   Updated March 12, 2024 at 9:33am   4 Most recent comment from Stefan Petrov:Hello Athanasios,Well, it's just a simple button element that can be found in builder, when creating a new page. For example, just search for a "button" and then follow the instruction on the li ... ronnie adams Update to 7.4.2 - Clients can no longer cancel / rescheduleClosed   Amelia   Updated March 12, 2024 at 9:19am   8 Most recent comment from Marko Davidović:Hello again Ronnie,You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and ... alex paypal payment errorClosed   Amelia   Updated March 12, 2024 at 9:12am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.If everything is working with your test credentials then the issue is with PayPal not with Amelia. Amelia work in same way for test and live credentials. ... Denis Russo Problema con integrazione wpDataTables integration for Forminator FormsClosed Pre-purchase questions for wpDataTables   Updated March 12, 2024 at 9:02am   3 Most recent comment from Miloš Jovanović:Hello, in regards to updating your plugin, the most important step is to check this option; In the main plugin settings/'Prevent deleting tables in database'. When you have that enabled, it ... Kellie Green appointments not savingClosed Pre-purchase questions for Amelia   Updated March 11, 2024 at 11:14pm   4 Most recent comment from Uroš Jovanović:Hello Kellie,Thank you for the update on this.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... alex Woo Express pay problemClosed   Amelia   Updated March 11, 2024 at 3:13pm   5 Most recent comment from Stefan Petrov:Hello Alex,Thanks for the credentials. Amelia does have the core integration with WooCoomerce, and i can see the that Thank you page has been configured in WooCoomerce settings. The thing is that you ...