We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Christof InstallationClosed   Amelia   Updated March 4, 2024 at 6:59am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.The message, ‘the link you followed has expired,’ is most often received when you’re uploading either a WordPress plugin or theme. With all standar ... Rudy Linking customers to one employeeClosed   Amelia   Updated March 4, 2024 at 6:37am   6 Most recent comment from Marko Davidović:Hello again, Yes, we understand what you want to achieve but these will be separate services and there is not way to force customer to book the same employee for the second service also. That is the i ... Erich Mondini appointments only 24 hours after nowClosed   Amelia   Updated March 4, 2024 at 6:37am   6 Most recent comment from Marko Davidović:Hello again Erich, You are most welcome, and we are glad that we were able to help you. Yes, it is best to open a separate ticket for each question or issue and we will gladly help you there. We wish ... Angélique Nunes Paiment not possibleClosed   Amelia   Updated March 4, 2024 at 6:37am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. In 99% of cases this is the issue with either incorrect credentials or with wrongly copied credentials for example with space " " before or after. Please ... Anne Wang The Chinese translation sucks in version 7.4.1Closed   Amelia   Updated March 4, 2024 at 6:35am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Please note that we do not have translators in our company, so all translated languages Amelia has have been translated by our customers. If you find any ... Rodrigo Filtering in v 7.4.1Closed   Amelia   Updated March 4, 2024 at 6:31am   8 Most recent comment from Marko Davidović:Hello Rodrigo, We are sending you fix for this vug our developers resolved it. You can download Amelia from this link https://we.tl/t-c0Gm95S39G We are sending you a short instruction on how to upda ... Vincent Lacante Installation issueClosed   Amelia   Updated March 4, 2024 at 6:30am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. I have never seen this error before to be honest so not sure how it looks. Let us try this. You can download Amelia from this link https://we.tl/t-t2Oua ... César Yucra Filters by employees do not workClosed   Amelia   Updated March 4, 2024 at 6:29am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We had a bug but our developers created a fic for this. You can download Amelia from this link https://we.tl/t-jHtopSOECx We are sending you a short ins ... satyen Refund amountClosed   wpDataTables   Updated March 4, 2024 at 6:01am   2 Most recent comment from Miloš Jovanović:Hello,We have responded to both tickets moments ago.I sincerely apologize for the wait for the response; there have been a remarkably high amount of tickets received. I apologize for the longer than n ... Steve YOU NEVER UPDATEClosed   wpDataTables   Updated March 7, 2024 at 4:02pm   6 Most recent comment from Miloš Jovanović:Hi Steve, Thank you for all your patience. Our developers helped me with the initial troubleshooting. The issue is not coming from our Plugin, something from the Hosting Server is preventing the funct ... Vincent Display booking deadlineClosed   Amelia   Updated March 4, 2024 at 4:54am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently, this feature is not built-in in Amelia. We do not have option to mention that there is a deadline for booking. The best option ... Tymek Connect to SQL ServerClosed   wpDataTables   Updated March 4, 2024 at 4:36am   6 Most recent comment from Miloš Jovanović:Hi Tymek,My sincere apology for replying so late.I am delighted to hear that this has been resolved. Thank you for letting us know what fixed the issue.Just please note, the code of the PHP file of o ... David Changing Default Rows Per PageClosed   wpDataTables   Updated March 4, 2024 at 3:08am   15 Most recent comment from Miloš Jovanović:Hi Michael,My apologies once again for all the time between the replies.I can see exactly what you mean now, thank you for pointing this out - when i tested it in the Visual Studio Code Editor, it ha ... Kelly Lerbekmo Can't edit predefined values anymore, column width & can't read formClosed   wpDataTables   Updated March 4, 2024 at 2:21am   8 Most recent comment from Miloš Jovanović:Hi Kelly,My sincere apology for all the waiting time on the replies.I did not do anything from my end.When i tested everything out, from my end, 1. I was not able to reproduce any issue of the Col ... Katja Pereira some things won't work anymoreClosed   Amelia   Updated March 1, 2024 at 3:19pm   2 Most recent comment from Stefan Petrov:Hello Katja,Thanks for reaching out to us.Unfortunatelly, there is an issue with the employee filter with the latest version of Amelia 7.4.1. We have a fix for that, so i will send it via WeTransfer. ...