We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Claire Error message You are trying to load a table of an unknown type. Probably you did not activate the addon which is required to use this table typeClosed   wpDataTables   Updated February 29, 2024 at 4:37am   2 Most recent comment from Miloš Jovanović:Hello,I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3593246/ For future reference, please don't open multip ... Artur Zysk Plugin updateClosed Pre-purchase questions for wpDataTables   Updated February 28, 2024 at 5:45pm   2 Most recent comment from Miloš Jovanović:Hello,in regards to updating your plugin, the most important step is to check this option; In the main plugin settings/'Prevent deleting tables in database'. When you have that enabled, it m ... Jan unkown table typeClosed   Master-Detail Tables for wpDataTables   Updated February 28, 2024 at 5:44pm   2 Most recent comment from Miloš Jovanović:Hello.This error usually happens if you used an add-on to create a table, for example if you had an integration with a Form Plugin; or if you previously had our Premium Version of wpDataTables which ... Christian Hernandez Need address addedClosed   Amelia   Updated February 28, 2024 at 3:33pm   4 Most recent comment from Stefan Petrov:Hello Christian,Uros is out of the office, i will fill in for him.Unfortunatelly, we can't suggest any coders and this would require customization. We do not do customization at this moment, but ... Paul Sullivan updatesClosed   wpDataTables   Updated February 28, 2024 at 3:28pm   7 Most recent comment from Miloš Jovanović:Hi Wayne,We just released a new Update Version 6.2.1, with the latest bug fixes.Can you please update it, purge cache on the Site, then refresh the Table and check if the issue remains the same?Upda ... Pierre-Eloi LESAGE bug with filtersClosed   Powerful Filters for wpDataTables   Updated February 28, 2024 at 3:12pm   6 Most recent comment from Miloš Jovanović:Hi Pierre-Eloi,I read the Review. Thank you so much, it truly means a lot to us!If you notice any new issue or have any questions, please don't hesitate to open new tickets.Thanks again, best w ... Audrey Mertens Customer Panel notificationClosed   Amelia   Updated February 28, 2024 at 1:29pm   8 Most recent comment from Stefan Petrov:Hello Audrey,I see now. The WordPress email is sent by default, unfortunatelly, it can't be changed. We can only edit the notifications template when it comes to Amelia. Please feel free to sear ... Stefan Stax Modifying the default colorsClosed   Amelia   Updated October 31, 2024 at 1:31pm   3 Most recent comment from Dompi Hermans:Hi! I have the same question as your Q1. How can I adapt the default blue to another #color .. Thanks! Isabella Allen frontend calendar display customizationClosed   Amelia   Updated February 28, 2024 at 11:22am   10 Most recent comment from Marko Davidović:Hello again, Unfortunately, currently, this feature is not built-in in Amelia at this time. We can not push some feature development based on one customer or event 20 since we have features that has 5 ... Alexander Pusachev appointmentClosed   Amelia   Updated February 28, 2024 at 10:42am   3 Most recent comment from Stefan Petrov:Hello Alexander,Thanks for letting us know that you were able to find the solution.Should you have any other questions or issues, feel free to ask.Have a nice day! Daniele Private service and price by periodClosed   Amelia   Updated February 28, 2024 at 10:36am   2 Most recent comment from Stefan Petrov:Hello Daniele,Thanks for reaching out to us.Please, find the answers below- Is it possible to create a service that can only be booked by the administrator and not by site visitors?Unfortunatelly, by ... Tim Schneider Outlook CalendarClosed   Amelia   Updated February 28, 2024 at 10:29am   32 Most recent comment from Aleksandar Vuković:You're welcome, Tim (or, should I say Alexander), glad I could be of assistance!You can log into our store and submit a refund request through there. I'm adding the article about it below.I ... Victor Faury What happens if two people book the same slot at the same time?Closed   Amelia   Updated February 28, 2024 at 10:16am   6 Most recent comment from Marko Davidović:Hello again Victor,You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and ... Roshan Crasta Plugin not displaying as it shouldClosed   Amelia   Updated February 28, 2024 at 9:51am   3 Most recent comment from Roshan Crasta:yes forgive me for reposting this here but it seemed like it was a different issue since I didnt hear from Uros. Florent Cannot access to the booking catalogueClosed   Amelia   Updated February 28, 2024 at 9:49am   6 Most recent comment from Stefan Petrov:Hello Florent,I guess "hotjar" shouldn't be a problem, but you can try disabling it and see if it works.We usually recommend users to check with the hosting provider if they are able to lift the ...