As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Shantanu Baviskar Major CPU Utilization and Site slow-down due to WhatsApp Notifications?Closed   Amelia   Updated March 5, 2024 at 1:52pm   2 Most recent comment from Uroš Jovanović:Hello Shantanu,Thank you for reaching out to us.A variety of factors can contribute to slow loading times on your website. These include the volume of appointments, customers, and employees managed by ... Lucas Mialani Small issue with admin panel translationClosed   Amelia   Updated March 5, 2024 at 11:27am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Please note that we do not have translators in our company, so all translated languages Amelia has have been translated by our customers. If you find any ... Udo Neumann Eventbooking google meet link missingClosed   Amelia   Updated March 5, 2024 at 11:22am   5 Most recent comment from Stefan Petrov:Hello Udo,Unfortunately, you are correct. Presently, there isn't an option to view the links in the Events backend. We fully recognize the significance of this functionality and have promptly rel ... Stefan Fratila Amelia ca't update, it says I don't have license. And now it doesn't work, It does not add items in cartClosed   Amelia   Updated March 5, 2024 at 11:03am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Let us try this first since we do not know how the error looks on your end. You can download Amelia from link https://we.tl/t-e2bQD65QVBWe are sending y ... Alexis Butler Changing login emailClosed   Amelia   Updated March 5, 2024 at 10:28am   2 Most recent comment from Stefan Petrov:Hello Alexis,Thanks for reaching out to us.The owner of the license needs to send us an email to [email protected] from the email that was used during the purchase of the plugin. The content sh ... Michael Upgrade to lifetime pro licenseClosed   Amelia   Updated March 5, 2024 at 10:24am   45 Most recent comment from Stefan Petrov:Hello Michael,Of course, please, keep me posted on this one. Paolo Mercante technical questionClosed   Amelia   Updated March 5, 2024 at 10:16am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.No, this is not possible Im afraid. The reason is that service work hours depend on employee work hours. Because of that the calendar can not show first b ... Cardinaux Alexandre Formatting AMELIAClosed   Amelia   Updated March 5, 2024 at 10:15am   6 Most recent comment from Uroš Jovanović:Hello Josef,Thank you for reaching out to us.Can you please create a separate ticket for this purpose and I will assist you with this?Looking forward to your reply. Michael Dulicate appointmentsClosed   Amelia   Updated March 5, 2024 at 10:08am   2 Most recent comment from Uroš Jovanović:Hello Michael,Thank you for reaching out to us.Please provide me with the screenshots of this issue and I will assist you with it.Looking forward to your reply. Christina DelVescovo Only One Category Showing On FrontendClosed   Amelia   Updated March 5, 2024 at 10:04am   4 Most recent comment from Uroš Jovanović:Hello Christina,Thank you for the update on this.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite v ... Laetitia LACOTE quit ameliaClosed   Amelia   Updated March 5, 2024 at 10:01am   5 Most recent comment from Uroš Jovanović:Hello Laetitia,Unfortunately, one employee cannot be assigned to more than 1 appointment at the same time.But, the following scenario is possible.You have a service with custom durations of 2 hours ... Shea Thompson Custom Fields BrokenClosed   Amelia   Updated March 5, 2024 at 9:25am   4 Most recent comment from Stefan Petrov:Hello Shea,I see now. Unfortunatelly, currently, there is no such option in Amelia. The custom fields (Amelia) can be only assigned to the events/services and once populated, the information will be o ... samantha wakefield Custom fieldsClosed   Amelia   Updated March 5, 2024 at 9:01am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.No, custom fields are intended more for customers on the front end. But when you edit an appointment or a customer you have option to leave notes that wil ... Namika wrong time (zone) in emailClosed   Amelia   Updated March 5, 2024 at 8:29am   4 Most recent comment from Marko Davidović:Hello again,Can you please make a test booking now with some new address and see if this still happens? Since this never happened before when this is set to a city.Looking forward to your reply. Ophélie Display off booking formClosed   Amelia   Updated March 5, 2024 at 8:17am   4 Most recent comment from Stefan Petrov:Hello Ophélie,Thanks for the feedback.Looking forward to hearing from you.