We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Mohammad Sohanur Rahman Events calendar is loading too slowClosed   Amelia   Updated March 8, 2024 at 9:34am   4 Most recent comment from Stefan Petrov:Hello Mohammad,You are welcome.Well, that's not a large number, i guess you can increase the php limit and see if it's better.There is not much that we can do since as we mentioned Amelia is ... Promsy Célia URGENT Problem with AmeliaClosed   Amelia   Updated March 8, 2024 at 9:07am   6 Most recent comment from Stefan Petrov:Hello Célia,I understand your concern, but without knowing the specific details of your situation, it's challenging to offer precise troubleshooting advice. We promptly checked the website and ... Megan Upgraded to the premium plan and cannot access the premium featuresClosed   wpDataTables   Updated March 8, 2024 at 1:37am   2 Most recent comment from Miloš Jovanović:Hello,If you don't see the Activation Tab in the main plugin settings, it means that you have the Lite plugin version installed. - Please follow the steps explained here,  it is a step-by-step ... Stephan Rengstorf wdt_created_by on old maual tabeClosed   wpDataTables   Updated March 7, 2024 at 10:10pm   7 Most recent comment from Miloš Jovanović:Hi Stephan,My sincere apologies - i did not understand your last message right away; but now I see what you meant.Yes - that is another way to 'use the data'.You can certainly export the Da ... Mārtiņš Cannot make a new service?Closed   Amelia   Updated March 7, 2024 at 8:09pm   5 Most recent comment from Uroš Jovanović:Hello Mārtiņš,That is fine.I will have this ticket closed now. Patryk viewClosed   Amelia   Updated March 7, 2024 at 3:35pm   17 Most recent comment from Stefan Petrov:Hello Patryk,You are most welcome! I'm glad that we could help.I shall forward this invitation to managementMy apologies if I already asked this before, but may I ask you for a small favor if yo ... Simone Donker Google Calender syncClosed   Amelia   Updated March 7, 2024 at 3:15pm   8 Most recent comment from Stefan Petrov:You are welcome, Simone.If you have any other questions, please open a new ticket and we will gladly help you there.Have a nice day! Mark Skillen Multiple email recepients to recieve notificationsClosed   Amelia   Updated March 7, 2024 at 1:45pm   2 Most recent comment from Uroš Jovanović:Hello Mark,Thank you for reaching out to us.For that purpose, you can add those additional emails to the "Send all notifications to additional addresses" option on the Amelia/Settings/Notifications pa ... Mohiz Customer AreaClosed   Amelia   Updated March 8, 2024 at 10:17am   10 Most recent comment from Marko Davidović:Hello again,We are not quite sure what the issue is but we will try to explain how you need to set Smtp and how it work.On 30 May 2022, Google will no longer support the use of third-party apps or dev ... ben Issue with Outlook Calendar IntegrationClosed   Amelia   Updated March 7, 2024 at 1:32pm   8 Most recent comment from Marko Davidović:Hello again,We just got the feedback from our colleagues and they have told us that you have placed thishttps://2.buzzsitepreview.co.uk/Tweaks/wp-admin/admin.php?page=wpamelia-employees#/employeesInst ... Marguerite de Tanoüarn problem with Google CalendarClosed   Amelia   Updated March 7, 2024 at 1:15pm   8 Most recent comment from Stefan Petrov:Hello Marguerite,Thanks for the confirmation.Of course, keep us posted. Guillaume Lahaye Working day exception with pauseClosed   Amelia   Updated March 7, 2024 at 1:05pm   2 Most recent comment from Stefan Petrov:Hello Guillaume,Thanks for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. If you configure the timeslots in "special day" they will be visib ... Aline TimezoneClosed   Amelia   Updated March 7, 2024 at 12:00pm   4 Most recent comment from Stefan Petrov:Hello Aline,Apologies for the delayed answer. We have had some issues with the appointment time not being reflected correctly in the Calendars, but this has been fixed with the recent versions of Ame ... Marcelo Rodriguez Plugin isn't workingClosed   Amelia   Updated March 7, 2024 at 12:25pm   11 Most recent comment from Marko Davidović:Hello again,We have checked everything and there seems to be no issues in Amelia. We can see that this employee has multiple calendars so please make sure the he is checking the correct calendar for a ... Audrey Mertens Technical paiement solutionClosed   Amelia   Updated March 7, 2024 at 10:48am   14 Most recent comment from Stefan Petrov:Hello Audrey,Great!  Here is the CSS code for this section #amelia-container > div.am-fs__main.am-rw-768 > div > div:nth-child(2) > div > div.am-collapse > div > div.am-collapse-item__heading.am-coll ...