We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

thomas questionClosed   Amelia   Updated March 11, 2024 at 6:30am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Amelia inherits the language that you set in WordPress. So you can set that language in Amelia is French but make sure that is only French not French Bel ... Regis Antonio Service appointment logsClosed Pre-purchase questions for Amelia   Updated March 11, 2024 at 6:26am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, no, we do not have logs and this is not built-in in Amelia. You did not send us screenshots so we can only guess what the issue is. If t ... Martinez Memberpress + AmeliaClosed   Amelia   Updated March 11, 2024 at 6:25am   7 Most recent comment from Marko Davidović:Hello again, Unfortunately, still, this feature is not built-in in Amelia and we won't have a subscription or membership feature any time soon. And customer must login in Amelia since it is worki ... alex Time ZonesClosed   Amelia   Updated March 11, 2024 at 6:23am   5 Most recent comment from Marko Davidović:Hello again,  Yes, Amelia does not have time zone but as we mention you set the time zone in WordPress and Amelia will inherit this as a global settings. Then you can have and set different time zone ... Rasmus Oejvind Customizing the Customer PanelClosed   Amelia   Updated March 11, 2024 at 6:22am   4 Most recent comment from Marko Davidović:Hello again Rasmus, You are most welcome, and we are glad that we were able to help you.  Yes, panels pull the settings colors from 1.0 booking form but this is for colors only it is not for strings. ... Richard England-Lee Select 'Any Employee'Closed   Amelia   Updated March 11, 2024 at 6:20am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. The issue here is that you have set the employee choice as mandatory When this is mandatory customers must choose an employee. What you can do you can tu ... Dev Translation issueClosed   Amelia   Updated March 11, 2024 at 6:16am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Thisrd party plugins such as polylang or WPML are irrelevant for Amelia they can not command Amelia how will it work.  Yes, Amelia is multilingual and ... Stefan Whitelegg Venue BookingsClosed   Amelia   Updated March 11, 2024 at 6:14am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Not sure if this is required but we will mention just in case. The plugin cannot be used for multi-day bookings. As for booking for a full day this is po ... Meezaan Joel adding an extra service/ stepClosed   Amelia   Updated March 11, 2024 at 6:13am   4 Most recent comment from Marko Davidović:Hello again, We checked in the system and you have Standard license and this license does not have packages feature.This option is available in Pro and Elite license Im afraid. You can check out licen ... Angelo Lazzari coworking rental questionClosed Pre-purchase questions for Amelia   Updated March 11, 2024 at 4:48am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We are not sure that Amelia is a good fit for you. So we could have a user who is looking for a meeting area for tomorrow ...and he needs to see which ho ... Santiago Gutiérrez ChartsClosed Pre-purchase questions for wpDataTables   Updated March 11, 2024 at 1:54am   2 Most recent comment from Miloš Jovanović:Hi Santiago,If I understood, you need an Average count for grouped up values per each date, rather than summed up value per date on the charts?Sorry to disappoint you, but at the moment, we only have ... gfrischholz Frischholz Diagram does not plot although table existsClosed Pre-purchase questions for wpDataTables   Updated March 11, 2024 at 1:20am   6 Most recent comment from Miloš Jovanović:Hi Gerhard,Thank you very much for taking the time to leave a review, that means a lot to us.If anything else comes up, please don't hesitate to create new tickets.Thanks again. Geert Bouckaert ViewsClosed   wpDataTables   Updated March 10, 2024 at 5:24pm   4 Most recent comment from Miloš Jovanović:Hello,You are right.The first use case will affect all tables, while with the master Details features, we can set up each table individually with different configurations.If anything else comes up, pl ... Geoffroy Tickets listing orderClosed   Amelia   Updated March 10, 2024 at 4:18pm   2 Most recent comment from Uroš Jovanović:Hello Geoffroy,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://fe ... Mike Maxwell Zoom Event - Custom Notification?Closed   Amelia   Updated March 10, 2024 at 3:58pm   4 Most recent comment from Uroš Jovanović:Hello Mike,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite version o ...