We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

SEIJI KIKUCHI About Amelia Price ListingClosed   Amelia   Updated March 11, 2024 at 10:54am   2 Most recent comment from Stefan Petrov:Hello Seiji,Thanks for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features.  Please feel free to search through our feature suggestion page,  t ... Bryce Harvey Time SlotClosed   Amelia   Updated March 11, 2024 at 10:48am   2 Most recent comment from Stefan Petrov:Hello Bryce,Thanks for reaching out to us.As you already said, the only solution would be to create three different employees for each activity. In this way, you will have control over each service as ... Kirstyn Raasch Urgent Assistance Required for WhatsApp Notifications Integration in AmeliaClosed   Amelia   Updated March 11, 2024 at 10:31am   6 Most recent comment from Marko Davidović:Hello again Kirstyn,The issue here is that you have unchecked all WhatsApp notifications Please check the ones that you want to use and if you have set everything properly all should be fine.Kind re ... Sinan Çetinkaya Dokan MultivendorClosed Pre-purchase questions for Amelia   Updated March 11, 2024 at 10:00am   2 Most recent comment from Stefan Petrov:Hello Sinan,Thanks for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features.  Please feel free to search through our feature suggestion page,  t ... Daisuke Kikuta Duplicate reservationsClosed   Amelia   Updated March 11, 2024 at 9:29am   10 Most recent comment from Stefan Petrov:Hello Daisuke,That's great to see! Thank you very much for the feedback.Of course, keep me posted if the issue happens again or if you have any other questions or issues. aline NotificationClosed   Amelia   Updated March 11, 2024 at 9:26am   14 Most recent comment from Uroš Jovanović:Hello Aline,Glad to hear that the issue has been resolved.I will have this ticket closed. Aleksandra calendarClosed   Amelia   Updated March 11, 2024 at 9:26am   4 Most recent comment from Marko Davidović:Hello again.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to ... KimShala Hibbert Calendar Showing Busy and Unable to book more into the appointmentClosed   Amelia   Updated March 11, 2024 at 9:14am   4 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.For that purpose, you will need to enable the "Allow booking below minimum capacity" option on the Amelia/Settings/Appointments page.Please let me know if that w ... Ingrid Can not Sync CalendarClosed   Amelia   Updated March 11, 2024 at 8:59am   2 Most recent comment from Stefan Petrov:Helli Ingrid,Thanks for reaching out to us.Please, refer to this article - Google Calendar - Redirect URI Mismatch (error 400) regarding the issue with the invalid URI.  You will find all the ins ... William The flexibility of this pluginClosed Pre-purchase questions for Amelia   Updated March 11, 2024 at 8:37am   2 Most recent comment from Stefan Petrov:Hello William,Thanks for reaching out to us.Something similar is already built in with Amelia. There is an option if you want to show the busy slots in Amelia booking form. For example, if the timeslo ... Mike Scheduling OverrideClosed   Amelia   Updated March 11, 2024 at 8:27am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. This would be double booking and Amelia is designed to prevent double booking so in no s ... ibazizene problem with notificationClosed   Amelia   Updated March 11, 2024 at 8:24am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party settings and only allowing their SMT ... Wojciech Decrease of efficiencyClosed   Amelia   Updated March 11, 2024 at 7:40am   2 Most recent comment from Marko Davidović:Hello again,I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3602174/ For future reference, please don't open ... Janó Zieme Front-end Booking Search outdated soon?Closed   Amelia   Updated March 11, 2024 at 6:35am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. All older 1.0 booking forms are now outdated and you can use them but they are not maintained and they are no updated. So for example you can not use new ... Barad Dediashwili Price for specific RoleClosed   Amelia   Updated March 11, 2024 at 6:31am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently, this feature is not built-in in Amelia. We do not have membership feature so this can not be achieved with Amelia. But there ma ...