We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Athanasios Mousiolis Zoom integration problemClosed   Amelia   Updated March 10, 2024 at 3:57pm   6 Most recent comment from Uroš Jovanović:Hello Athanasios,Glad to hear that the issue has been resolved.I will have this ticket closed. Christine Weeks event calendar viewClosed   Amelia   Updated March 10, 2024 at 3:56pm   2 Most recent comment from Uroš Jovanović:Hello Christine,Thank you for reaching out to us.Yes, we do have plans for the new event calendar form and it will be implemented in the next few updates.In the meantime, please let me know if you hav ... Roberto Castiñeira Change database conection for existing tablesClosed   wpDataTables   Updated March 10, 2024 at 3:52pm   4 Most recent comment from Miloš Jovanović:Hi Roberto, I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets. Have a great ... Felix Import huge tableClosed   wpDataTables   Updated March 8, 2024 at 10:26pm   2 Most recent comment from Miloš Jovanović:Hi Felix,In regards to importing the data via  a file, Data that has more than few thousand rows can  sometimes not be imported in this way directly via the plugin ( depending on the server) - t ... Fritz Geiling filtering with variableClosed   wpDataTables   Updated March 8, 2024 at 8:22pm   2 Most recent comment from Miloš Jovanović:Hi Fritz, I am not sure if I fully understood how your variable will be called on the WP Page; but if you simply have a Column with these values in your Table, I will show you some examples how yo ... Saravana Jaikumar Filters not workingClosed   wpDataTables   Updated March 8, 2024 at 4:16pm   2 Most recent comment from Miloš Jovanović:Hello,I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3600656 For future reference, please don't open multipl ... Stacie Dill Cancel RefundClosed   Amelia   Updated March 8, 2024 at 2:48pm   2 Most recent comment from Uroš Jovanović:Hello Stacie,We will do that no worries.If you need any help from me, please let me know. Anna URGENT help needed retireving tablesClosed   wpDataTables   Updated March 8, 2024 at 1:16pm   2 Most recent comment from Miloš Jovanović:Hello,I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3600596/ For future reference, please don't open multip ... Paul Swaak issues with bookingClosed   Amelia   Updated March 8, 2024 at 1:16pm   7 Most recent comment from Marko Davidović:Hello again,1. Yes that is correct. If you have several employees on several services you can switch services and employees 2. Yes, if you have several employees available for same service then they ... Herbert Events not updating and Extras not showing up in woo cartClosed   Amelia   Updated March 8, 2024 at 1:01pm   9 Most recent comment from Stefan Petrov:Hello Herbert,Thanks, but it says that i should be using the username with @ sign Tom Booking widget is not loading when logged out of wp-adminClosed   Amelia   Updated March 8, 2024 at 12:48pm   19 Most recent comment from Stefan Petrov:Hello RK Création,Thanks for letting us know.I'll make sure that I forward this to the developers. Denis Problemas with the pluginClosed   Amelia   Updated March 8, 2024 at 11:26am   4 Most recent comment from Uroš Jovanović:Hello Denis,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite version ... ikadoumene exist fonctionality?Closed   Amelia   Updated March 8, 2024 at 10:34am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.In light of this, we encourage you to kindly consider submitting this valuable suggestion ... Keary MembershipClosed   Amelia   Updated March 8, 2024 at 10:03am   3 Most recent comment from Amélie Maury:Hello Keary,have you found a solution to your problem? How did you manage subscriptions with Amelia? Payment is made automatically every month? PAQUERIAUD julie SMS RAPPELClosed   Amelia   Updated March 8, 2024 at 9:38am   20 Most recent comment from Stefan Petrov:Hello julie,You need to do this from your TMS store account since we don't have the access to your accountGo to "My licenses", then find the license you need, hit the "three dots" at the top rig ...