As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Maurizio Di Franco Appointments not syncing with Google CalendarClosed   Amelia   Updated March 14, 2024 at 1:01pm   8 Most recent comment from Stefan Petrov:Hello Maurizio,Thank you for providing additional information. Unfortunately, if the issue occurs intermittently, we are unable to reproduce it consistently, making it challenging to identify the root ... reg viguier local hourClosed   Amelia   Updated March 14, 2024 at 1:00pm   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.Issues like this can occur if your WordPress site is set to be in a different time zone. Since Amelia doesn't have any time zone settings, it inherits the t ... Bertrand pending paymentClosed Pre-purchase questions for Amelia   Updated March 14, 2024 at 12:07pm   6 Most recent comment from Marko Davidović:Hello again,We can see from your video that you did not enabled Mollie for the service And in payment setting it seems to you that you do not have an online payment method set for some servicesThe pa ... Against The Odds %booked_customer% not working in some notificationsClosed   Amelia   Updated March 14, 2024 at 11:20am   6 Most recent comment from Uroš Jovanović:Hello,Glad to be able to assist you.Please let me know if you have any other questions. Athanasios Mousiolis Transition to bokking form v2Closed   Amelia   Updated March 14, 2024 at 11:11am   6 Most recent comment from Stefan Petrov:Hello Athanasios,Thanks for the suggestion. I will also make sure that i forward this information to the management/developers.Anyway, let us know if you have any other questions or issues. Tobias Dressel Employee PanelClosed   Amelia   Updated March 14, 2024 at 10:46am   7 Most recent comment from Uroš Jovanović:Hello Tobias,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite versio ... Waqas Hussain ResellerClosed   Amelia   Updated March 14, 2024 at 10:31am   2 Most recent comment from Stefan Petrov:Hello Waqas,Thanks for reaching out to us.You are not allowed to resell the licenses to other clients, but you can offer the service of creating a website and Amelia configuration. In this case, the ... Eliada Morgane Pomies amelia is no longer displayedClosed   Amelia   Updated March 14, 2024 at 10:09am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.The reason why the form is not visible for non-logged-in users is not in Amelia, but instead in your security settings. They're either configured in ... Khalil Joshi customer signupsClosed   Amelia   Updated March 14, 2024 at 9:53am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. If they do not complete the booking process they are not customers and this data can not ... George Event LocationsClosed   Amelia   Updated March 14, 2024 at 9:47am   19 Most recent comment from Marko Davidović:Hello again George,You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and ... Benoit Lamaury Sales conditionClosed   Amelia   Updated March 14, 2024 at 9:22am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.To add a link to Terms & Conditions, you can use "Checkbox" or "Radio" custom fields. In the custom field you need to add an anchor tag like this: Terms ... Luis Different dates depending the contryClosed   Amelia   Updated March 14, 2024 at 9:21am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Service work hours depend on employee work hours.The availability of the service is defined by employees' working hours, so you would need to edit th ... Nick9789 Need to know some detailsClosed Pre-purchase questions for Amelia   Updated March 14, 2024 at 9:08am   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.You can add a custom field on the booking form where the customers can add their address, but locations are created on the back-end in Amelia and the location ca ... Athanasios Mousiolis EditorClosed   Amelia   Updated March 14, 2024 at 9:03am   8 Most recent comment from Stefan Petrov:Hello Athanasios,Thanks for the feedback.If you have any other questions, please open a new ticket and we will gladly help you there.Have a nice day! Nigel Database entriesClosed   Amelia   Updated March 14, 2024 at 8:46am   2 Most recent comment from Uroš Jovanović:Hello Nigel,Thank you for reaching out to us.I would suggest that you do not clean the tables in the database that you mentioned as it could cause some issues with missing data.Please let me know if ...