We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Dan WILSON NotificationsClosed   Amelia   Updated March 20, 2024 at 8:52am   8 Most recent comment from Stefan Petrov:Hello Dan,The PHP protocol is set by default in Amelia, but from our previous experiences, we have noticed that it's not reliable for sending email notifications, since as mentioned, sometimes it ... Gila Dávid Cart appointments, have no notification & calendarClosed   Amelia   Updated March 20, 2024 at 8:40am   2 Most recent comment from Stefan Petrov:Hello David,Thanks for reaching out to us.The best option would be to provide WP admin credentials so we can test it on your WP.We do not interfere with any data or anything else except for the plugin ... Mārtiņš SMS sending two times?Closed   Amelia   Updated March 21, 2024 at 8:03am   17 Most recent comment from Marko Davidović:Hello again Mārtiņš,Our developer created a fix for this and this should help and you can download it from this link https://we.tl/t-TdOR4FLZTo.But they would like to investigate further why this ... Daniel Dont work notificationClosed   Amelia   Updated March 20, 2024 at 8:19am   2 Most recent comment from Marko Davidović:Hello there, I'm afraid that we didn't quite get what you mean exactly by support? As for notifications an issue with email notifications could be caused by several reasons: Your hosting pr ... Marc Garcia Calendar and EventsClosed   Amelia   Updated March 20, 2024 at 8:16am   7 Most recent comment from Marko Davidović:Hello again,We are glad to hear that we managed to help you and that everything is working now.Should you have any further inquiries, we kindly request that you open separate tickets for each question ... Brad Seasonal Services/Special DaysClosed   Amelia   Updated March 20, 2024 at 8:10am   4 Most recent comment from Marko Davidović:Hello again,Special days override regular work hours so you need to include those services in special days also if you want to offer them at the same timeShould you have any further inquiries, we kind ... gerson Overbook specific servicesClosed   Amelia   Updated March 20, 2024 at 7:06am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Admin can not overbook you have option to allow admin to book outside work hours and this option when enabled it applies for each employee not only on one ... Raghav WP DatatablesClosed Pre-purchase questions for wpDataTables   Updated March 19, 2024 at 10:09pm   2 Most recent comment from Miloš Jovanović:Hi Raghav,Sorry to disappoint you, but we do not have any way to use multiple Tabs like that, when they are on the same Excel Sheet.If you try to import this Data in an Editable Table, or to link the ... Mark Ballard FilteringClosed   wpDataTables   Updated March 19, 2024 at 7:18pm   5 Most recent comment from Miloš Jovanović:Hi Mark,You added more details on your other ticket/ so it seems you don't just need the 'left' and 'right' margin;but you need to make a vertical separation between the Table ... Fastluza Amelia Plugin PayPal Payment ErrorClosed   Amelia   Updated March 19, 2024 at 5:03pm   4 Most recent comment from Uroš Jovanović:Hello Fastluza,Most of the time, issues like this are resolved by regenerating PayPal test keys and pasting them into Amelia.Please do that and let me know if that resolves this issue.Looking forward ... Arnau Start a diferent time serviceClosed   Amelia   Updated March 19, 2024 at 2:07pm   6 Most recent comment from Stefan Petrov:Hello Arnau,This is because the employee is already assigned to the timeslot 10 AM to 12 AM. It means that he is already working on this timeslot and it can be booked for 11 AM to 11:30 AM since it o ... Franck Keppler Email and SMS reminder systemClosed   Amelia   Updated March 19, 2024 at 1:24pm   11 Most recent comment from Marko Davidović:Hello again Franck,I apologize if I crossed the line, I checked with our billing team and a refund is still possible for you if that is something you want and which we completely understand due to the ... Angélique Nunes Appointment times unavailableClosed   Amelia   Updated March 19, 2024 at 1:06pm   2 Most recent comment from Uroš Jovanović:Hello Angélique,Thank you for reaching out to us.Can you please check if you have busy events on that date in Google Calendar as that would block the available time slot in Amelia?Looking forward t ... Andzelika Stepbooking Shortcode - Specify Date & TimeClosed   Amelia   Updated March 19, 2024 at 12:13pm   5 Most recent comment from Marko Davidović:Hello again,No, unfortunately, currently, this feature is not built-in in Amelia. What you want to achieve is not possible at this time. What you can do is you can leave a suggestion here https://fea ... Petra Danielovičová Pending appointmentsClosed   Amelia   Updated March 19, 2024 at 11:03am   16 Most recent comment from Stefan Petrov:Hello Petra,Thanks for the access. Looks like the additional language has been added previously already. If i add "Slovak" to additional languages, and i choose this language in templates, the same t ...