We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Andzelika Packages for Events ETA & Services Booking from PackagesClosed   Amelia   Updated March 21, 2024 at 9:30pm   2 Most recent comment from Uroš Jovanović:Hello Andzelika, Thank you for reaching out to us regarding the introduction of Packages for Events feature within the next 2 months. We understand the importance of this feature for your Pilates stud ... Jess Rolfe Coupon not workingClosed   Amelia   Updated March 21, 2024 at 9:17pm   17 Most recent comment from Uroš Jovanović:Hello Jess,Thank you for the update on this and for your patience.I can see that you have no events or services created on your website. How did you test this out exactly?Looking forward to your rep ... Salvador Nañez If I purchase the PRO version and in the future I want to upgrade to Elite. Would I need to pay for the full license?Closed Pre-purchase questions for Amelia   Updated March 21, 2024 at 9:13pm   2 Most recent comment from Uroš Jovanović:Hello Salvador,Thank you for expressing interest in the Amelia plugin.Licenses can be upgraded to higher tiers through our store, by clicking on the "Upgrade" button: A new modal opens up where you c ... Doug Mouncey Tolerance on filteringClosed Pre-purchase questions for wpDataTables   Updated March 21, 2024 at 9:03pm   2 Most recent comment from Miloš Jovanović:Hi Doug,Sorry to disappoint you, but at this time, we don't have any built-in solution to achieve this.For the moment, we only have the toggle for 'exact filtering', which can be used ... Audrey COULLET Dates des evenementClosed   Amelia   Updated March 21, 2024 at 8:43pm   2 Most recent comment from Uroš Jovanović:Hello Audrey,Thank you for reaching out to us.Just change the time date/format on the WordPress General Settings and it will be applied in Amelia as well. Please take a look at our documentation page ... Laura de las Heras Cuesta Google Calendar SyncClosed   Amelia   Updated March 21, 2024 at 5:25pm   34 Most recent comment from Laura de las Heras Cuesta:Thank you, take care Quentin Width of columns change during scrollingClosed   wpDataTables   Updated March 21, 2024 at 4:53pm   9 Most recent comment from Miloš Jovanović:Hi Quentin,You're welcome.We will close this one, but going to keep an eye on the remaining open issues.I hope to see them all resolved soon, we will keep following up.Thank you. Kelly Lerbekmo The table isn't loadingClosed   wpDataTables   Updated March 21, 2024 at 4:30pm   2 Most recent comment from Miloš Jovanović:Hi Kelly,This is an issue with caching combined on the Page with our server-side processing on your Table.We currently have this issue which only happens for server-side processing tables when you ha ... Sebastian Korab Booking form not displayed in FrontendClosed   Amelia   Updated March 22, 2025 at 5:12am   22 Most recent comment from thomas:helloim facing the similar issuebooking page does not load at allplease is there any solution ?thank you in advance Laura possible to let users pay an advanceClosed   Amelia   Updated March 21, 2024 at 3:50pm   2 Most recent comment from Stefan Petrov:Hello Laura,Thanks for reaching out to us.Yes, it's possible with the deposit feature. This will work only for online payment methods, and you can enable this in service settings.You can also cho ... Arie Abaud Step by Step not showing front endClosed   Amelia   Updated March 21, 2024 at 2:41pm   2 Most recent comment from Stefan Petrov:Hello Arie,Thanks for reaching out to us.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Can you p ... Stephanie De Meester Notification emails and labels for stepbystep booking formClosed   Amelia   Updated March 21, 2024 at 2:22pm   4 Most recent comment from Stefan Petrov:Hello Stephanie,You are most welcome!If you have any other questions, please open a new ticket and we will gladly help you there.Have a nice day! SYS support Multiple event bookingClosed   Amelia   Updated March 21, 2024 at 1:54pm   13 Most recent comment from Stefan Petrov:Hello Maarten,I've sent the latest version with fixes to your account (using the previous email provided). You should be able to see it in your inbox. David vega barbosa Google AnalyticsClosed   Amelia   Updated March 21, 2024 at 1:28pm   15 Most recent comment from Stefan Petrov:Hello David,You don't need to set up events in your GTM, as Amelia integration works directly with GA4, it behaves like a 'mini GTM'. Borris Koszlat Google IntegrationClosed   Amelia   Updated March 21, 2024 at 1:22pm   15 Most recent comment from Stefan Petrov:You are welcome, Ildiko.Please feel free to open a new ticket regarding any other questions or issues.Looking forward to hearing from you soon.