As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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https://wpreportbuilder.com

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Public Tickets

Vic Enquiry regarding WPDataTableClosed Pre-purchase questions for wpDataTables   Updated March 20, 2024 at 1:21pm   2 Most recent comment from Miloš Jovanović:Hi Vic,  In regards to having this 'multi layered Header' combined with "Fixed Headers" , at the moment we don't have this possibility. 1. When it comes to 'merging cells' ... Mark Ballard Column HeadersClosed   wpDataTables   Updated March 20, 2024 at 12:37pm   3 Most recent comment from Mark Ballard:ok Robert Pothier Employee PanelClosed   Amelia   Updated March 20, 2024 at 12:34pm   8 Most recent comment from Uroš Jovanović:Hello Robert,Glad to be able to assist you.I will have this ticket closed now. Robert Pothier An Amelia Testing ExpertClosed   Amelia   Updated March 20, 2024 at 12:21pm   2 Most recent comment from Uroš Jovanović:Hello Robert,Thank you for reaching out to us.We currently do not have that type of support, but we can assist you here through tickets with any of your questions or issues.Please let me know if you ... Akos Horvath Problem in mobile versionClosed   Amelia   Updated March 20, 2024 at 12:18pm   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.We have tested this on several devices android and iPhone 8 and we do not see any issues.You can see in our screenshots that everything is working fineWe ... radoslawoska Version 6.2.1 (Released 28.02.2024.)Closed Pre-purchase questions for wpDataTables   Updated March 20, 2024 at 12:03pm   4 Most recent comment from Miloš Jovanović:Hi radoslawoska,I can see what you mean.There is some kind of specific issue on your Site when it comes to the automatic update of wpDataTables.I can see from the screenshots the main Plugin wpDataT ... Barnabás Nagy Date input issueClosed   wpDataTables   Updated March 20, 2024 at 11:51am   16 Most recent comment from Miloš Jovanović:Hi Barnabás,I am delighted to hear that this JS fix works now after deactivating the 'minify JS' option.My apology for missing to tell you that right away - I should have pointed it out w ... Rob Metcalf Implementation/featuresClosed   Amelia   Updated March 20, 2024 at 11:33am   2 Most recent comment from Stefan Petrov:Hello Rob,Thanks for reaching out to us.By default, each customer can access the booking form and make an appointment through the booking form, but the workaround would be to use membership plugins (l ... Mario Rauch Limit appointments per customer not shown in role settingsClosed   Amelia   Updated March 20, 2024 at 11:24am   13 Most recent comment from Uroš Jovanović:Hello Mario,Thank you for the update on this and for your patience.At the moment, there is no option for one employee to be assigned to multiple employees at the same time.If you want, I can refund y ... Océane Jaeck Multiple paymentClosed   Amelia   Updated March 20, 2024 at 11:19am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. We do not have the option to accept payment in installments. In light of this, we encour ... Renato service shared by two employeesClosed   Amelia   Updated March 20, 2024 at 10:58am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. At the moment, there is no built-in feature in Amelia that would allow assigning two Emp ... Michael Kramer Catalog Booking - Can't scroll when selecting date/timesClosed   Amelia   Updated March 20, 2024 at 10:27am   2 Most recent comment from Uroš Jovanović:Hello Michael,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we can log in and take a look ‘from the inside’ as ... Daniel Tyllack Time zone confusion in notificationsClosed   Amelia   Updated March 20, 2024 at 10:24am   2 Most recent comment from Stefan Petrov:Hello Daniel,Thanks for reaching out to us.Unfortunately, we've had an issue with the placeholder time_zone sending the time in the UTC timezone instead of the WP timezone. This has been fixed wi ... Heiko FunctionClosed   Amelia   Updated March 20, 2024 at 10:10am   2 Most recent comment from Uroš Jovanović:Hello Heiko,Thank you for reaching out to us.It will not be removed from a plugin, but new features will not be added to that form.Please let me know if you have any other questions. Nicholas Working HoursClosed   Amelia   Updated March 20, 2024 at 10:08am   2 Most recent comment from Stefan Petrov:Hello Nicholas,Thanks for reaching out to us.By default, the employee work hours are repeated weekly (each week will be the same), but you can use the "special days" option to configure the timeslots ...