We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Kaoru Inoue setting up events and servicesClosed   Amelia   Updated March 25, 2024 at 7:51am   4 Most recent comment from Stefan Petrov:Hello Kaoru,You are welcome.The customer can only book a place for one event, but it also depends on the event configuration itself. For example, it can be a multi-day or recurring event configuration ... Remko Sieben Specific notification for specific eventsClosed   Amelia   Updated March 25, 2024 at 7:26am   2 Most recent comment from Marko Davidović:Hello again,Yes, of course. Just go to the notifications section and there you will see create a new notification option and then you can choose if you will send only this notifications for that event ... Jesper Event bookingClosed   Amelia   Updated March 25, 2024 at 6:29am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Please try and turn off option called allow bringing more peopleAnd make sure that you purge the cache.This should help. Should you have any further inqu ... TingYi Will a template with an appointment plugin conflict with Amelia?Closed Pre-purchase questions for Amelia   Updated March 25, 2024 at 6:12am   7 Most recent comment from Marko Davidović:Help there, Thank you for additional advice and for trying to help.  We wish you all the best and have a nice day.   igor riquelme ConsultaClosed   Amelia   Updated March 25, 2024 at 5:57am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. In settings role settings you need to turn off option called Configure their services This should help just make sure that you purge the cache. Should y ... Heikki assign employee to a wp userClosed   Amelia   Updated March 25, 2024 at 5:56am   9 Most recent comment from Marko Davidović:Hello again, Yes, of course we removed this and we apologize for this and also we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separa ... Trevor Hughes Skip "Read More" and go straight to BookingClosed   Amelia   Updated March 25, 2024 at 5:41am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. No, unfortunately, this is not possible this is how the booking form is designed and this step can not be skipped I'm afraid. Should you have any fu ... Mark Stubbins US Phone Numbers Only?Closed   Amelia   Updated March 25, 2024 at 5:39am   2 Most recent comment from Marko Davidović:Hello again Mark, Unfortunately, currently, this feature is not built-in in Amelia. There are no such limitation option in Amelia but you should be able to adjust the phone label in customize section ... Vianey Translate Amelia Customer Panel Front EndClosed   Amelia   Updated March 25, 2024 at 5:38am   4 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad that we were able to help you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a f ... Jonathan Admin cannot book during working hoursClosed   Amelia   Updated March 25, 2024 at 5:37am   11 Most recent comment from Marko Davidović:Hello again,  Yes, everything is working perhaps there was some caching issue. Hopefully you will not experience this again. Should you have any further inquiries, we kindly request that you open sep ... Miguel 2 Employees 1 locationClosed   Amelia   Updated March 25, 2024 at 5:37am   3 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We are glad to hear that yo managed to set this up and yes resources are the correct way to set this up. We will close this ticket but should you have an ... Koen Amelia Outlook integrationClosed   Amelia   Updated March 24, 2024 at 6:22pm   8 Most recent comment from Stefan Petrov:Hello Koen,Great to hear that!If you have any other questions, please open a new ticket and we will gladly help you there. Andreas Mueller Goole integrationClosed   Amelia   Updated March 24, 2024 at 6:13pm   7 Most recent comment from Stefan Petrov:You are welcome, Andreas.If you have any other questions, please open a new ticket and we will gladly help you there.Looking forward to hearing from you soon. Damian Ramirez Rae's Income TaxClosed   Amelia   Updated March 24, 2024 at 6:06pm   2 Most recent comment from Stefan Petrov:Hello Damin,Thanks for reaching out to us.You can manually download the latest version of the license from TMS store, by logging in with your user account to TMS store or you can enable automatic upda ... MD.Saiful Ebne Hashem Users see and edit only own dataClosed Pre-purchase questions for wpDataTables   Updated March 21, 2024 at 10:14pm   2 Most recent comment from Miloš Jovanović:Hello,Sorry to disappoint you, but if you mean to use the built-in option of 'Users see and edit only own data' in the Editing options of your Table; that can only look up the "currently lo ...