Hello Pablo,

Thanks for reaching out to us.

Try reconnecting the employee with the Google Calendar and also increase the "maximum number of events returned" in the Google Calendar settings. This will increase the maximum number of events per page.

Let me know if it works.

Hello Pablo,

This option is located here

Amelia / Settings / Integrations / Google Calendar / Maximum number of events returned (scroll down to the bottom)

Hello Pablo,

That means the Google Calendar integration is not successful.

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we can log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Thanks.

Hello Pablo,

Apologies for the late reply (please note that we don't work on weekends)

I've just checked the Google Calendar integration and it seems that is properly integrated. To see the option "maximum number of events returned" you need to enable the "remove busy slots".

This will remove the busy slots from the employee Google Calendar but the maximum number of events returned will increase the number of event returned per page so all appointments should be visible on the employee Google Calendar.

Please, test it now and let me know if it works.

Hello Pablo,

Since this is the live site, would you be able to provide us with a Staging site, along with WP-admin (Administrator) user, FTP credentials and the database access ( Either link with credentials for PHPMyAdmin or Hosting Panel), so we can test it?

Thanks. Looking forward to your reply.

Hello Pablo,

Good morning, thanks for the password, but i would also need the URL to the staging site. I haven't received anything in my email.

Would you mind sending it again?

Thanks.

Hello Pablo,

Thanks for the link, but seems like the password is not correct

Would you mind checking it again? We need to configure our Google Calendar to check the functionality.

Thanks.

Hello Pablo,

I've managed to reset the password and to integrate the Google Calendar with my personal email. As you can see, the integration is working without any issues. I've booked a test appointment for the employee who is connected with my Google Calendar and i can see the appointment in the Google Calendar

The integration is working properly, so i would kindly ask you to double check all the credentials and integration on your website (create new credentials, if necessary)

Let me know if it works.

Hello Pablo,

Thanks for the additional information. I've just tried to reproduce the use case, and it's not adding the appointments added bough via WooCoomerce. I will escalate this to the developers for further troubleshooting. 

I will let you know if anything else is going to be needed and provide feedback as soon as i have it.

Thank you for your patience and understanding.

Hello Pablo,

We were able to find the solution on the staging site. It has been updated on the live site, as well, and it should be working now with the WooCoomerce, as well.

Let us know if it works.

Helo Pablo,

It took a while, but I'm glad to hear that it's working properly now.

Let us know if you have any other questions or issues and we will kindly assist.

Hello Pablo,

Can you increase the maximum number of events returned now to a higher number? 

Hello Pablo,

Can you test it now? This will increase the number of events per page so all the events should be visible.

Hello Pablo,

Most probably, the number of maximum events returned to the default value. Can you please check and increase if it went back to default?

Hello Pablo,

Looks like the changes we made previously were reverted back to default with the update. I'm already checking with the developers regarding this.

I will report back with the information as soon as possible.

Thank you for your patience and understanding.

Hello Pablo,

Developers are still troubleshooting the use case. There are some changes that we made previously, but seems like they were changed during the update. I will provide the information as soon as possible.

Thank you for your patience and understanding.

Hello Pablo,

Apologies for the delayed answer again.

The problem seems to be that Amelia is set to redirect to it's own "Add To Calendar" page after WooCommerce payment, but the payment gateways you use are redirecting it to the WooCommerce "Thank you" page. This was incompatible since the post-booking actions (sending email, adding to calendars...) are done after the redirect to Amelia if the  "Add To Calendar" page is chosen. We have switched this option to the "Thank you" page on the staging site and it seems to be working now. 

Hello Pablo,

If you navigate to Payments / WooCoomerce you find the field "redirect page" and you can select the "WooCoomerce Thank you page" here

Hello Pablo,

Can you please provide the WP admin credentials to your production site again? We can take a look again in the backend.

Hello Pablo,

The issue has been solved on the staging site, as it has been reported by developers previously. Please note that it may take a longer time for troubleshooting depending on the issue. As you already know, this has been solved previously, but we are doing our best to prevent this from happening. I've logged in to take a look at your production site, and i can see that you are using WP mail settings. We recommend using WP mail settings only if you are using the third-party SMTP plugins (which is not the case here)

You want to switch to SMTP protocol since this is the one that we recommend and it has been verified to work. Also, I've increased the "maximum number of events returned" in Google Calendar settings to a higher number, so you may check again. From our previous experience, this option helps in increasing the number of events and they will be visible in Google Calendar. Meanwhile, I'm checking again with the developers.

Thank you for your understanding and sorry for the inconvenience.

Hello Pablo,

It seems your live database was missing a column in the Payments table - triggeredActions, which we have added recently. New columns are usually addded automatically when activating/deactivating the plugin but for some reason it wasn't added. This was causing an error. We have added the column manually and it seems to work well now on the production site as well.

We were booking single lessons to test on our own service, we will delete these now and the service and employee.

Please test it out and let us know if it works.

Hello Pablo,

Great! Well, as stated, each time there is an update (to be precise when activating / deactivating) new columns are added automatically, but it could happen that sometimes these columns are not added. We are doing our best to prevent this, but this is software nature, so sometimes simply it doesn't wont to work.

Anyway, we now know for sure what would cause an issue if it happens again.