We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Dave Coleman Multi-siteClosed   Amelia   Updated April 9, 2024 at 9:05am   2 Most recent comment from Stefan Petrov:Hello Dave,Thanks for reaching out to us.There is an option to create a multi-site environment with any license since each license has an unlimited number of subdomains available. So, you could create ... Kate Amelia services disappeared after updateClosed   Amelia   Updated April 9, 2024 at 7:50am   4 Most recent comment from Stefan Petrov:Hello Kate,Awesome! Thanks for the feedback.If you have any other questions, please open a new ticket and we will gladly help you there.Have a nice day! Davide Integration between Amelia an Ultimate Member pluginClosed   Amelia   Updated April 9, 2024 at 7:27am   2 Most recent comment from Stefan Petrov:Hello Davide,Thanks for reaching out to us.We are familiar with the fact that some users are using third party plugins like Ultimate Member and etc, but, unfortunately, we are not able to provide supp ... Kristi Workaround for integrating multiple calendars?Closed   Amelia   Updated April 9, 2024 at 7:27am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.At this time you can connect only Google and only one Outlook calendar at a time. You can ... Beer Consultancy Only allow 1+X group appointments while bookingClosed   Amelia   Updated April 9, 2024 at 6:01am   6 Most recent comment from Marko Davidović:Hello again,This is the best way in order to achieve what you need and we will close this ticket but should you have any further inquiries, we kindly request that you open separate tickets for each qu ... Amit Wadhwa Pre-salesClosed   Amelia   Updated April 9, 2024 at 6:00am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.You can not set total capacity per centre with Amelia you set this per service and per emplyoee.So if you offer 5 services at the same time with 5 employe ... Joseph highcharts change text colorClosed   wpDataTables   Updated April 9, 2024 at 12:58am   2 Most recent comment from Miloš Jovanović:Hi,  Sorry for the waiting time. We don't work on weekends so it adds two days to the waiting time. we appreciate your patience.-Every chart engine has its own layout and its settings. We use f ... Roux Stéphanie duration limit packageClosed   Amelia   Updated April 8, 2024 at 4:55pm   2 Most recent comment from Uroš Jovanović:Hello Roux,Thank you for reaching out to us.Please feel free to search through our feature suggestion page,   to see if someone may be already suggested this feature. If you can't see it, fee ... back5907 settingClosed Pre-purchase questions for Amelia   Updated April 8, 2024 at 3:40pm   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.It probably can be done with some custom work, but our developers are very busy at the moment, working on some priority tasks and fixing bugs and issues with our ... Herco Lim Prices ex VATClosed   Amelia   Updated April 8, 2024 at 1:12pm   2 Most recent comment from Stefan Petrov:Hello Herco,Thanks for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features.  Please feel free to search through our feature suggestion page,  t ... Mārtiņš Selecting employee again in step by step wizzardClosed   Amelia   Updated April 8, 2024 at 12:50pm   4 Most recent comment from Stefan Petrov:Hello Mārtiņš,For a more detailed explanation, the first selection is more related to service/employee selection, without selecting a package, but If the customers select a package a new employee ... Adam Hubálovský Notification not workingClosed   Amelia   Updated April 8, 2024 at 12:12pm   7 Most recent comment from Marko Davidović:Hello again,My apologies I forgot to ask this before, but may I ask you for a small favor if you don’t mind?  There are a few places with reviews about plugins that really matter to our future cu ... Chris Pisar Limiting A Service To Specific Days Of The WeekClosed   Amelia   Updated April 8, 2024 at 12:02pm   3 Most recent comment from Stefan Petrov:Hello Chris,Thanks for reaching out to us.As Richard explained, the solution would be to create two different employees, since the timeslots depend on the employee work hours. You can then configure t ... Joe Summerfield Appointments IssueClosed   Amelia   Updated April 8, 2024 at 11:38am   8 Most recent comment from Stefan Petrov:Hello Joe,At this moment, i can pass this to developers as an improvement with the explanation. Currently, as stated, the Zoom can be enabled/disabled for both services / events, for a particular serv ... Axel Phone Number fieldClosed   Amelia   Updated April 8, 2024 at 10:35am   6 Most recent comment from Uroš Jovanović:Hello Axel,Thank you for the update on this.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as th ...