We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Sacha Théobald Problem with Special days settingsClosed   Amelia   Updated April 8, 2024 at 6:17am   7 Most recent comment from Marko Davidović:Hello again,You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will ... Ferry Onderwater On-site payment showingClosed   Amelia   Updated April 8, 2024 at 5:29am   18 Most recent comment from Marko Davidović:Hello again, Our developers and QA are working on a new update and it should be realised any day. Some updates are released later because they are bigger and in this new one there should be a new form ... Mark questionClosed   Amelia   Updated April 8, 2024 at 5:29am   4 Most recent comment from Marko Davidović:Hello there, Unfortunately, currently, this feature is not built-in in Amelia. Via link, they have to pay the rest of the amount that is left for the appointment. If you want to to accept only deposit ... claudio Loop pluginClosed   Amelia   Updated April 8, 2024 at 5:27am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We can see that you have a 403 error in the console.  The 403 Forbidden Error happens when the web page (or another resource) that you’re trying to op ... Baldini rossi installation plugin in wordpressClosed   Amelia   Updated April 8, 2024 at 5:25am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. You can download Amelia from this link https://we.tl/t-vpzIPgOY0r We are sending you a short instruction on how to update Amelia to the latest version. ... Vincent Change the reservation name on google calendar to see the person's nameClosed   Amelia   Updated April 8, 2024 at 5:21am   2 Most recent comment from Marko Davidović:Hello there, Thank you for purchasing our product, and for reaching out to us. User or appointment details can be displayed in Google Calendar. You just need to put placeholders in Event Description ... Alessandro Stefanoni CouponClosed   Amelia   Updated April 8, 2024 at 5:20am   10 Most recent comment from Marko Davidović:Hello again, We try to help as best we can we have forwarded this to be reviewed but we can not make any promises.  Should you have any further inquiries, we kindly request that you open separate tic ... Nathan Hamilton Wordpress Query & Table Category/Taxonomy IssuesClosed   wpDataTables   Updated April 8, 2024 at 12:45am   7 Most recent comment from Miloš Jovanović:Hi Nathan,Unfortunately, we don't currently have anyone we could recommend for something like that.If any of our developers become available anytime soon, or if we find anyone else to recommend, ... Leonardo Rodriguez Error with Element Pack ProClosed Pre-purchase questions for wpDataTables   Updated April 8, 2024 at 12:44am   13 Most recent comment from Miloš Jovanović:Hi Leonardo,I am delighted to hear that this has been resolved. Thank you for letting us know that the fix works on your installation as well.Our developers will do their best to work on adding a per ... Nathan Hamilton Table ResponsivenessClosed   wpDataTables   Updated April 5, 2024 at 8:14pm   3 Most recent comment from Nathan Hamilton:Screenshot attached with the referenced table. Noman Ahmad Care Services Use caseClosed Pre-purchase questions for Amelia   Updated April 5, 2024 at 2:33pm   2 Most recent comment from Uroš Jovanović:Hello Noman,I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.At the moment, our development team is fully engrossed in tac ... Matthew Bambrick Location filteringClosed   Amelia   Updated April 5, 2024 at 2:27pm   10 Most recent comment from Stefan Petrov:That's great!Thanks for letting me know. Feel free to reach out to us regarding any other issues or questions and we will kindly assist.Have a nice weekend! Ivan Srbic TranslationClosed   Amelia   Updated April 5, 2024 at 1:53pm   16 Most recent comment from Stefan Petrov:You are welcome, Ivan.Let us know if we can help regarding other questions or issues. Jay van Stuijvenberg Addresses from CVS to MAPS overviewClosed Pre-purchase questions for wpDataTables   Updated April 5, 2024 at 12:32pm   5 Most recent comment from Miloš Jovanović:Hi Jay,No problem, I can completely understand.We will issue the refund for you, just going to write on that subject on your other ticket.Thank you. Marta Perez I cant see events in calendar viewClosed   Amelia   Updated April 5, 2024 at 12:23pm   4 Most recent comment from Uroš Jovanović:Hello Marta,Thank you for the update on this.For that purpose, then you can configure this with services with extras for services, and custom pricing, but there is no option to have a calendar form li ...