We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Marco Fettes Sorting EmployeesClosed   Amelia   Updated April 17, 2024 at 8:00am   4 Most recent comment from Marko Davidović:Hello again,We offer any possible workaround when they are available but for this, there are none as far as we can think. We are sorry that we were not able to help with this but some options are not ... Michele Insert multiple appointments into one time slotClosed   Amelia   Updated April 17, 2024 at 7:59am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. You can not have 2 separate appointments with one employee. This will lead to double boo ... Bill Moran Changing the text of the Event booking submission button from Book Event to something differentClosed   Amelia   Updated April 17, 2024 at 7:49am   4 Most recent comment from Stefan Petrov:Hello Bill,You are welcome, i'm glad that i could help.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a few places with reviews ... Lucas Mialani Remove "FREE" tag of eventClosed   Amelia   Updated April 17, 2024 at 6:46am   8 Most recent comment from Aleksandar Vuković:Hi again William.Hitting TAB will switch to the next label, it will not include a space. Hit SPACE on your keyboard to enter a blank space.Please check out the video attached. Marco Fettes Book in the past or during a time slotClosed   Amelia   Updated April 16, 2024 at 9:51pm   4 Most recent comment from Uroš Jovanović:Hello Marco,Glad to be able to assist you.Please let me know if you have any other questions. Arran Rice User rolesClosed Pre-purchase questions for wpDataTables   Updated April 16, 2024 at 9:14pm   2 Most recent comment from Miloš Jovanović:Hello,We don't have a built-in option which can set specific User Roles to be able to see/create/edit Tables/Charts on the Back-End. At the moment, only Administrators can see the Tables on Back- ... Ian Limit appointments per employeeClosed   Amelia   Updated April 16, 2024 at 6:00pm   3 Most recent comment from Uroš Jovanović:Hello Ian,Thank you for reaching out to us.You can find that option on the Amelia/Settings/Roles/Employees page.Please let me know if that works for you or not.Looking forward to your reply. Ste Anders Google MeetClosed   Amelia   Updated April 16, 2024 at 5:57pm   3 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.If you use the front-end Employee panel and want to allow employees to connect their Google calendars from there, you also need to add the full URL of the page ... Michael Bookings and email notificationsClosed   Amelia   Updated April 16, 2024 at 5:53pm   2 Most recent comment from Uroš Jovanović:Hello Michael,Thank you for reaching out to us.For that purpose, you will need to remove Wednesdays and Thursdays from employee work hours.In regards to approve link in the email, you will need to u ... Cem Sayar Email TemplatesClosed   Amelia   Updated April 16, 2024 at 5:47pm   2 Most recent comment from Uroš Jovanović:Hello Cem,Thank you for reaching out to us.Can you please elaborate on what you are referring to and I will assist you with this? Looking forward to your reply. Francesca Kendall RotaClosed   Amelia   Updated April 16, 2024 at 4:26pm   2 Most recent comment from Uroš Jovanović:Hello Francesca,Thank you for reaching out to us.The only option indeed is to configure this with special days.This option will be implemented in one of the future updates, but there is no ETA at the ... Dan WILSON DowngradeClosed   Amelia   Updated April 16, 2024 at 2:00pm   2 Most recent comment from Stefan Petrov:Hello Dan,Thanks for reaching out to us.The best option would be to cancel the current active subscription to avoid renewal of 2nd May. On 2nd May, you buy the package according to your needs from our ... Mohamad Nassar Customers access to their panelClosed   Amelia   Updated April 16, 2024 at 1:52pm   5 Most recent comment from Stefan Petrov:Hello Mohamad,If the customer already has a couple of bookings, he wont be able to book the same timeslot, since Amelia will recognize the email and the customer will get this error If the customer b ... Alex Bacon BookingClosed   Amelia   Updated April 16, 2024 at 1:34pm   3 Most recent comment from Stefan Petrov:Hello Alex,Thanks for reaching out to us.If you have a service with minimum and maximum duration set above 1, and the option "Allow booking below minimum capacity" is enabled in Appointment settings, ... Fuat Cankurt Packages usable despite chargebackClosed   Amelia   Updated April 16, 2024 at 12:21pm   3 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.You need to cancel the package from the backend easily like thisShould you have any further inquiries, we kindly request that you open separate tickets fo ...