We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Kathrine Johnson I need to upgrade to the Pro version but i just bought standardClosed   Amelia   Updated April 22, 2024 at 6:49am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Sales and promotions do not apply to upgrades and renewals. So you will need a refund for this license and then you need to purchase a new license. Is thi ... André Klann Employee panelClosed   Amelia   Updated April 22, 2024 at 6:45am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.It fills in automatically phone and pass field but you just delete this and save new one or just delete them and save without those data. As for logging o ... Lawrence Robinson Time ZonesClosed   Amelia   Updated April 22, 2024 at 5:58am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We have time zone placeholder in notifications that you can add like this But in the employee panel you can set the different time zone or the same for y ... Michele Amelia's calendar problemClosed   Amelia   Updated April 22, 2024 at 5:56am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. You need to adjust 2 things  1. In general settings you need to set default time slot step to 15 minutes  2. And below that you will see option Use se ... Beer Consultancy Full Dutch translation of Amelia stringsClosed   Amelia   Updated April 22, 2024 at 5:55am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Thank you so much for the translation I will forward it to the appropriate sector in case the link has expired we will reach out to you again. We wish yo ... lohkienhao Amelia Notifications Not Sending When Using WooCommerce IntegrationClosed   Amelia   Updated April 22, 2024 at 5:54am   6 Most recent comment from Marko Davidović:Hello Borja, You are most welcome, and we are glad to hear that everything is fine now.   Should you have any further inquiries, we kindly request that you open separate tickets for each question a ... Johanna Trittien Cart purchase appointment reminder emails missing GoogleMeet linkClosed   Amelia   Updated April 22, 2024 at 5:52am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Cart notifications must be configured little bit differently. You need do click on  configure placeholder And then in appointment section you need to co ... David Rojas Keeping calendar filter openClosed   Amelia   Updated April 22, 2024 at 5:51am   4 Most recent comment from Marko Davidović:Hello again, Yes, search filter is automatically shown for events and for catalog booking form but there is no filter form as such on step by step booking form. We wish you all the best and hope you h ... Rudolf Gabriel Jaun Set prize to non visibleClosed   Amelia   Updated April 22, 2024 at 5:30am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently, this feature is not built-in in Amelia. If you set the price of the service then this price will show on the booking form. Sinc ... Lou Ann Sabatier how to add a hyperlink to a column headingClosed   wpDataTables   Updated April 22, 2024 at 3:31pm   3 Most recent comment from Miloš Jovanović:Hello,We have confirmation from our QA Team. They did additional tests to be sure, and at the moment, I am truly sorry to disappoint you, but we don't have any built-in way to have any link in t ... Mark Boyce PlaceholdersClosed   wpDataTables   Updated April 21, 2024 at 9:35pm   15 Most recent comment from Miloš Jovanović:Hi Gabe,No problem, I found the new ticket and we will keep following up on it.Thank you for opening the additional ticket. Alessandro Stefanoni Customer PanelClosed   Amelia   Updated April 21, 2024 at 2:13pm   3 Most recent comment from Uroš Jovanović:Hello Alessandro,Thank you for reaching out to us.For that purpose, you will have to enable te Payment link option in Amelia.Please let me know if that helped you.Looking forward to your reply. akairental Google Calendar sync and email issuesClosed   Amelia   Updated April 21, 2024 at 2:11pm   21 Most recent comment from Uroš Jovanović:Hello,Thank you for the confirmation.I will have this ticket closed now. Kathrine Johnson I can not download the plug in - URGENT!Closed   Amelia   Updated April 21, 2024 at 2:02pm   4 Most recent comment from Uroš Jovanović:Hello Kathrine,No worries about it.I have since responded to the other ticket you created. gerson google calendar bugsClosed   Amelia   Updated April 21, 2024 at 1:51pm   2 Most recent comment from Uroš Jovanović:Hello Gerson,Thank you for reaching out to us.Can you please let me know which version of the Amelia plugin you have installed on your website? If you are not on the latest version (7.5), please ins ...