We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Aleena Sohail Amelia Shortcode display not workingClosed   Amelia   Updated April 15, 2024 at 9:47pm   2 Most recent comment from Uroš Jovanović:Hello Aleena,I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3624840/ For future reference, please don't open ... Ismail Ayobami Notifications Not WorkingClosed   Amelia   Updated April 15, 2024 at 9:43pm   2 Most recent comment from Uroš Jovanović:Hello Ismail,Thank you for reaching out to us.An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party settings and only allowing their SMT ... Mārtiņš Client package booking from backend?Closed   Amelia   Updated April 15, 2024 at 9:41pm   2 Most recent comment from Uroš Jovanović:Hello Mārtiņš,Thank you for reaching out to us.You can do that on the Amelia/Services/Packages/Manage packages page.Please let me know if that works for you or not.Looking forward to your reply. Mercado Brizard NotificationsClosed   Amelia   Updated April 15, 2024 at 9:33pm   2 Most recent comment from Uroš Jovanović:Hello Mercado,Thank you for reaching out to us.An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party settings and only allowing their SM ... Kennet Jansson Cancel reservation link issueClosed   Amelia   Updated April 15, 2024 at 9:20pm   2 Most recent comment from Uroš Jovanović:Hello Kennet,Thank you for reaching out to us.If your customers are showing up for appointments you see as canceled, and if there are instances where appointments are automatically canceled a few min ... Diego Add BCC to admin notification based on Location descriptionClosed   Amelia   Updated April 15, 2024 at 6:30pm   4 Most recent comment from Uroš Jovanović:Hello Diego,Thank you for reaching back out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://f ... Kavaitri Google Calendar Pause SyncClosed   Amelia   Updated April 15, 2024 at 6:19pm   6 Most recent comment from Uroš Jovanović:Hello Kavaitri,Thank you for reaching back out to us.As Stefan is out of the office, I will fill in for him.If that happens, events from Google Calendar will no longer sync, but that really rarely ha ... Tadas Andrulis ErrorClosed   Amelia   Updated April 15, 2024 at 6:00pm   4 Most recent comment from Uroš Jovanović:Hello Tadas,Thank you for reaching out to us.For that purpose, you will need to reconfigure a Google reCAPTCHA option on the Amelia/Settings/General page.In regards to the mobile field issue, please ... Jordan Barnett Manual Booking not showing correct hoursClosed   Amelia   Updated April 15, 2024 at 5:51pm   4 Most recent comment from Uroš Jovanović:Hello Jordan,As Stefan is out of the office, I will fill in for him.I could not replicate this issue on your website, can you please let me know which version of the Amelia plugin you have installed ... Anders Forsberg Switch purchase codeClosed Pre-purchase questions for Amelia   Updated April 15, 2024 at 4:42pm   2 Most recent comment from Uroš Jovanović:Hello Anders,Thank you for reaching out to us.Yes, I would suggest that you purchase a new license on the date that it is supposed to be renewed and then you can deactivate the license with the "Deac ... Zisis Kammas New domain nameClosed   Amelia   Updated April 15, 2024 at 4:33pm   3 Most recent comment from Uroš Jovanović:Hello Zisis,Glad to hear that the issue has been resolved.I will have this ticket closed. cooker cannot create a tableClosed   wpDataTables   Updated April 15, 2024 at 3:34pm   2 Most recent comment from Miloš Jovanović:Hi cooker,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Ismail Ayobami Password Creation for CustomerClosed   Amelia   Updated April 15, 2024 at 12:36pm   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Customers can not receive default pass they need to create the pass on their own.You need to add a customer panel placeholder to your appointment-approved ... Antonia Pavlovski Scheduled Notification don't work anymoreClosed   Amelia   Updated April 15, 2024 at 11:06am   4 Most recent comment from Marko Davidović:Hello there,We can not change anthin on your end since this is set on the server so most liekly they made some changes. We will close this one and should you have any further inquiries, we kindly requ ... Samuel Bauer Google Calendar sync issueClosed   Amelia   Updated April 15, 2024 at 10:52am   12 Most recent comment from Marko Davidović:Hello again,The first issue should be fixed in one of the future updates they will include it in the next one if they manage to resolve it by then if not it will be implemented in later ones. As for p ...